Casa Ford Lincoln

Broke Down in El Paso My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not t My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not to happy. We pulled in on Saturday and were greeted by Sergio. He understood our dilemma and even though the service department was only opened for a few more hours he had his technician pull the car in for diagnosis. He called us a short time later and explained the problem. Another seal that was not previously replaced had failed causing the car to overheat and the overflow tank to crack. Parts were ordered and the car was repaired only to find additional leaks. Sergio and his team understood the distance we had driven from and wanted our car to be fixed right and were very thorough with the repairs. We were able to drive home the following week with no issues and are totally satisfied . Sergio and everyone at Casa Ford were super friendly and when we visit El Paso again I would not hesitate to use them again. More

Truck ran better before Casa Ford I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just to pay. They tell me that the truck is missfiring and for another 500 dollars they can fix it. The only problem is that it was running fine before I brought it in. Also after paying $70 for parts and labor to mount my license plate they still didnt mount the front license plate. The tech mounted the bracket but left the license plate on my dash. After spending a total of $1200 I still had to go to a hardware store to buy bolts for my license plate. I dont know why this place has such high ratings. My experience was terrible. More

After visiting most of the dealerships in El Paso, I can safely say that this is the best dealership! Having had a truly terrible experience at the other dealerships, we found Casa Ford to be welcoming and safely say that this is the best dealership! Having had a truly terrible experience at the other dealerships, we found Casa Ford to be welcoming and professional. Our sales rep was Aaron, and he was so helpful and friendly. We walked in with a few specifications for the used car we wanted to buy (year, mileage, price, etc.) and he did his best to stick to those. As a first time car buyer, we were really nervous, especially after visiting other dealerships who tried to sell us cars way above our price range, or cars that I wouldn't trust to last more than 2 years. But Aaron put us at ease. He answered all our questions and gave us all the information we needed. We could also always reach him for more questions. We found our car almost immediately. We didn't have good credit and didn't know if financing this car was going to work out. However, they worked with us and got us a great deal which we never thought we could get. They were very professional but would also just sit and chat with us while we waited for the financing to go through. I felt truly welcomed in this dealership. The decorations were an added bonus! More

A quien corresponda solo para expresar el agradecimiento A quien corresponda solo para expresar el agradecimiento a casa Ford Lincoln mercury ya que me ayudaron a obtener un vehículo nuevo en especial a Lui A quien corresponda solo para expresar el agradecimiento a casa Ford Lincoln mercury ya que me ayudaron a obtener un vehículo nuevo en especial a Luis Acero ya que me apoyo en todo mi papeleo y a seleccionar el vehículo nuevo a mi gusto sinceramente muchas gracias. saludos. Heriberto Carrasco. More

I have been in the Army over 10 years, and have purchased many vehicles from all over. This was by and far the best experience I have had. I went in already financed on my own, and not only was the process s many vehicles from all over. This was by and far the best experience I have had. I went in already financed on my own, and not only was the process smooth, but was done in about 90 minutes. I didn't even need to haggle on price, as Carlos was already on point. He gave me a great price for my trade in. Even after I left, I forgot a few items in my trade in and he texted me to let me know he would hold them for me so I could retrieve them. Most dealers near military bases usually take advantage of soldiers, but I felt none of that. I definitely would recommend him to anyone looking to buy a car in El Paso. More

We have bought several vehicles over the years at various dealerships in the El Paso area. The buying experiences was a painful, degrading experience. Today, we met Charlie Hassoun and Luis Acero. All of our dealerships in the El Paso area. The buying experiences was a painful, degrading experience. Today, we met Charlie Hassoun and Luis Acero. All of our previous experiences were erased by these two outstanding individuals. Both of them are people with honesty and integrity. When we arrived at the dealership we were treated fairly and with respect. Our buying experience at Casa Ford was the best we have ever experienced. I wish I could give this dealership and these two individuals a rating higher than 5. More

I was passing thru El Paso on my way home to San Antonio and stopped by to see some Pickups. I was Lucky to have Ben show me all you had in stock. Ben went out of his way to show me everything he had and th and stopped by to see some Pickups. I was Lucky to have Ben show me all you had in stock. Ben went out of his way to show me everything he had and the Great Price for them. He went out of his way to show me the Trucks and the Cost. Even after I had decided to buy at Home. Ben was Very Helpful, and is an asset to your company! More

Octavio Lopez helped us buy our new venicle. I recommend him highly. It was our first puchase ever and we were very satisfied with his expertise. him highly. It was our first puchase ever and we were very satisfied with his expertise. More

I always write reviews because I believe they are useful. I recommend this dealership and especially the salesman Octavio Lopez. He was very easy to talk to. I will go back to him next time I need or know I recommend this dealership and especially the salesman Octavio Lopez. He was very easy to talk to. I will go back to him next time I need or know of someone that needs a vehicle. Happy shopping More

Alan was very helpful and courteous. Process was pretty quick. I was looking for a fusion however however I ended up with a focus as this is what I could afford right now. Is a great car although had to g quick. I was looking for a fusion however however I ended up with a focus as this is what I could afford right now. Is a great car although had to get standard. Alan did all he could by showing us around to get a car within our price range. Finance mgr Jeff was very friendly and helpful. More