Casa Ford Lincoln

Good to go until Finance Got Involved Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new v Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new vehicle and TV to boot along with a great price. Then Finance (Aguirre) got involved and Casa almost lost the deal. Not only was he demeaning to wife but he pulled his machismo line on her and treated us like we did not know a thing about anything and tried to sell us on some Smart Pay Plan which was complex at best and when we did not bite - the hard sale came on. Needless to say I had to hear about this all the way back to Las Cruces - who needs that right! Deal was great but the Finance group was nearly a deal buster. More

excellent David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country b David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country boys More

new car warranties They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that all dealers use to get some more money out of you for an extended or preferred warranty above the manufacturers warranty. The warranties may actually do some good for someone eventually but more likely to win the lottery. So decide if you want an additional warranty before you see a credit manager. He is not a credit manager, he is a con man with the sole desire to sell you something he would not buy himself. You will know when he is scamming you when he spends lots of time pushing buttons on the computer ( probably just messing around to kill time to make you wait), prints out long forms, (those are the warranty forms he has not sold you yet), sorts a whole bunch of papers in a file which are just a bunch of copies of the same couple pages. Then he messes with the computer again, then prints another form then sorts the papers again. All intended to waste your time and help his con game. The other part of the con is to tell you how many of the parts can fail. If that is true then buy a more reliable car. Suggestion, decide if you really want and additional warranty and tell the "credit manager" so he can explain it if you want it or tell him at the beginning you do not want it and if he trys to sell it to you, you will walk out and go somewhere else. Just be prepared and understand what you are getting into. This is common to any auto dealer. Good luck. More

oil change Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was a Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was at 9.00 am dropped off the car they said 2hours.at 12pm called they said my car is next it be done soon.3pm called car still not done saying they doing the oil change now 30 min its done.if u need ur car the same day i recommend going somewhere else and pay fot it. More

Screwed over and lied to a veteran Casa maya ford xxxxed me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships Casa maya ford xxxxed me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships and have to pay out of our own pocket what they SHOULD HAVE covered. Who xxxxs over a veteran. Will be spreading the word to all his friends an military and mine as well. Unreal! More

Broke Down in El Paso My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not t My wife and I were visiting in El Paso when our car overheated. We just had the car in for service at our local dealer for this issue so we were not to happy. We pulled in on Saturday and were greeted by Sergio. He understood our dilemma and even though the service department was only opened for a few more hours he had his technician pull the car in for diagnosis. He called us a short time later and explained the problem. Another seal that was not previously replaced had failed causing the car to overheat and the overflow tank to crack. Parts were ordered and the car was repaired only to find additional leaks. Sergio and his team understood the distance we had driven from and wanted our car to be fixed right and were very thorough with the repairs. We were able to drive home the following week with no issues and are totally satisfied . Sergio and everyone at Casa Ford were super friendly and when we visit El Paso again I would not hesitate to use them again. More

Truck ran better before Casa Ford I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just I brought in my 2007 F150 to fix a small oil leak and get a license plate put on the front of my truck. I get the truck back after waiting 30min just to pay. They tell me that the truck is missfiring and for another 500 dollars they can fix it. The only problem is that it was running fine before I brought it in. Also after paying $70 for parts and labor to mount my license plate they still didnt mount the front license plate. The tech mounted the bracket but left the license plate on my dash. After spending a total of $1200 I still had to go to a hardware store to buy bolts for my license plate. I dont know why this place has such high ratings. My experience was terrible. More

After visiting most of the dealerships in El Paso, I can safely say that this is the best dealership! Having had a truly terrible experience at the other dealerships, we found Casa Ford to be welcoming and safely say that this is the best dealership! Having had a truly terrible experience at the other dealerships, we found Casa Ford to be welcoming and professional. Our sales rep was Aaron, and he was so helpful and friendly. We walked in with a few specifications for the used car we wanted to buy (year, mileage, price, etc.) and he did his best to stick to those. As a first time car buyer, we were really nervous, especially after visiting other dealerships who tried to sell us cars way above our price range, or cars that I wouldn't trust to last more than 2 years. But Aaron put us at ease. He answered all our questions and gave us all the information we needed. We could also always reach him for more questions. We found our car almost immediately. We didn't have good credit and didn't know if financing this car was going to work out. However, they worked with us and got us a great deal which we never thought we could get. They were very professional but would also just sit and chat with us while we waited for the financing to go through. I felt truly welcomed in this dealership. The decorations were an added bonus! More

A quien corresponda solo para expresar el agradecimiento A quien corresponda solo para expresar el agradecimiento a casa Ford Lincoln mercury ya que me ayudaron a obtener un vehículo nuevo en especial a Lui A quien corresponda solo para expresar el agradecimiento a casa Ford Lincoln mercury ya que me ayudaron a obtener un vehículo nuevo en especial a Luis Acero ya que me apoyo en todo mi papeleo y a seleccionar el vehículo nuevo a mi gusto sinceramente muchas gracias. saludos. Heriberto Carrasco. More

I have been in the Army over 10 years, and have purchased many vehicles from all over. This was by and far the best experience I have had. I went in already financed on my own, and not only was the process s many vehicles from all over. This was by and far the best experience I have had. I went in already financed on my own, and not only was the process smooth, but was done in about 90 minutes. I didn't even need to haggle on price, as Carlos was already on point. He gave me a great price for my trade in. Even after I left, I forgot a few items in my trade in and he texted me to let me know he would hold them for me so I could retrieve them. Most dealers near military bases usually take advantage of soldiers, but I felt none of that. I definitely would recommend him to anyone looking to buy a car in El Paso. More