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Casa Ford Lincoln
El Paso, TX
342 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 342 reviews
January 29, 2023
Worst experience ever had an apt for them to check my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my messages after I messaged him I couldn’t stay without vehicle didn’t care very unprofessional I had to speak w someone from sales after they closed and they were able to get my truck keys and my truck back to me very disappointed this person don’t even deserve one star now I’m going to take this issue further let’s see how they care about their customers bought this truck like six months ago already having issues w it .. More
by Pedrozamary26
Employees Worked With
I don’t work there
September 06, 2021
ATTENTION FORT BLISS PERSONNEL, the management (Alfred Alvarado & Miguel Ortiz) at Casa Ford lied to my face and robbed me out of at least $10,000. If they did this to me as an experienced car buyer & act Alvarado & Miguel Ortiz) at Casa Ford lied to my face and robbed me out of at least $10,000. If they did this to me as an experienced car buyer & active duty E-9, what do you think they’ll do to you? AVOID at all cost!!!! More
by sergioelpistolero
Employees Worked With
Alfred Alvarado & Miguel Ortiz
July 10, 2021
Worst place ever once you buy good luck dealing with them. Impossible to get help after sale. 2 experiences since we have bought 2 vehicles here. 1st experience was good with my wife's SUV. This time af them. Impossible to get help after sale. 2 experiences since we have bought 2 vehicles here. 1st experience was good with my wife's SUV. This time after the sale it is very hard to get a hold of the leadership team. No one responds and sales associate and his manager just give you the run around on everything. Won't be coming back here since a small issue with the truck can't be resolved. Need to work on customer service not only to get the sale, but to make sure the overall experience is great. More
by TB12
Employees Worked With
Javier, Miguel
January 27, 2021
Worst place ever once you buy good luck dealing with them. You can call till you are blue in the face and just get the run around them. You can call till you are blue in the face and just get the run around More
by philm
Employees Worked With
Robert Vitela, Ventura "Ben" Pena, Mike Rivera, Oscar Contreras, Nasario Meraz
November 10, 2019
Excelent service by Jose Juarez, very profesional help me a lot so i can get my 2020 Telluride thanks Jose, if you stop by casa kia ask for Jose Juarez excelent person. a lot so i can get my 2020 Telluride thanks Jose, if you stop by casa kia ask for Jose Juarez excelent person. More
by Gerardo Ramirez
Employees Worked With
Jose Juarez
November 04, 2019
Great experience! I got exactly what I wanted. Experienced friendly and extremely helpful service all around. Highly recommend this dealer. Extremely happy with my new vehicle. Experienced friendly and extremely helpful service all around. Highly recommend this dealer. Extremely happy with my new vehicle. More
by Erika
Employees Worked With
Juan Carlos Rivera, Oscar Contreras
October 29, 2019
I had a great experience when I went to casa Kia . My dealer Mr. Pedro worked with me and helped me find a car within my budget. He made sure I was happy with the car and made sure everything went smooth dealer Mr. Pedro worked with me and helped me find a car within my budget. He made sure I was happy with the car and made sure everything went smoothly. More
by Khiri Sullivan
Employees Worked With
Mr. Pedro Barraza
October 07, 2019
Excellent experience with my Salesman and my Finance Adviser I had never heard of Casa Kia until Saturday when I went looking for a Telluride. Fortunately for me there was only 1 left. My sales person Mr. Juan I had never heard of Casa Kia until Saturday when I went looking for a Telluride. Fortunately for me there was only 1 left. My sales person Mr. Juan Rivera was the most courteous and knowledgeable person I have met. In addition, I have to acknowledge the finance adviser that finished my contract. He was also very friendly and courteous. I give both of your employees a 100. Keep up the great work and great personality. More
by Connie Prieto
Employees Worked With
Juan Rivera
