Casa Ford Lincoln

Monday, June 12, I went to CASA Ford to buy a car I found online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up online. I met with a salesman named Anthony. Turned out that the cars I wanted to look at were not at Casa Ford but at Casa Kia and GMC. We picked up the car and went back to Casa Ford to do the paperwork. I agreed to pay $5,000 down and finance roughly $10,000. During negotiating I was told that they would put new tires on it and would detail it. The next day the $5k was deducted from my account, Wednesday the loan showed up on my statement. Tuesday, I called Anthony to check on the car and was told it was being cleaned and tires still needed changing and they would change the oil. Wednesday, I called and was told it was not ready and Anthony would check on what else needed to be done. Thursday, I called again and was told there was no update. I got off of work and drove to Casa Kia to figure out what the deal was. I arrived and the front desk had me talk to Alejandro Soto, he told me the car was in line to be serviced and had not even been touched. I pressed him why it was taking so long, he said Casa Kia cars were the priority. I asked him why I had been told it was getting serviced earlier in the week and he went to go check his computer, he returned and told me the car could not be sold. I said I had already paid for it he said that was not possible because it was not for sale. I asked him when did the service technicians discover that it could not be sold, and he said that they just figured it out minutes before I arrived. He then transferred me over to Oscar Martinez who reiterated that Casa Kia could not sell me the car and that it should not have been sold to me. Oscar would not explain what the problem was. When I asked why I had been sold the vehicle, and further been continuously told that it was in the process of being prepared for me, he said that was not his department and that Casa Ford would have to answer those questions. I thought they were the same company as they shared inventory and I was driven over to Kia to look at the car I found on the Casa Ford website. Both Kia employees explained that while the dealerships shared the same name “Casa” that was the extent of their integration. I asked Oscar to let Casa Ford know I was coming so that I would not have to go through the whole process of explaining my situation again. At Casa Ford, I asked for Anthony and a Manager. The desk told me they had seen Anthony and would get him first and then a manager. After several minutes they returned and said Anthony had gone home. I told them that I would still like to speak with a manager and waited a further 5-10 minutes. Miguel came out and asked what the problem was, I asked if he was aware of the issues with the car I purchased, and he was not. I was frustrated that Oscar had not told him like he said he would. After explaining again Miguel said he needed to look at his computer. He returned and said they could not sell me the car, again I explained I had already bought it and the payments had gone through. I asked why I could not take it home and Miguel said that it was not safe to drive and Casa Kia service should have told them about the issues and it was Kia’s fault that it was listed for sale in the first place. I asked what happens next and was told that I can work with finance on getting my money back. I clarified that they figured out they could not sell me the car moments before I show up in person unannounced. He said that was correct. I asked about all the updates I got, he said he didn’t know and Anthony must have lied. He walked me to Finance and said to cancel the sale. Luis got my account info to return my deposit and said he would cancel the loan. I got my deposit back that day, the loan is still in effect over two weeks later. I have called 5 times since then and never can get anyone in finance. USAA advised me to pursue legal action and in light of how I have been treated I am inclined to agree. More

Worst experience ever had an apt for them to check my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my truck . Jose Borunda was in charge of my truck he never got back to me w info on truck told him that was the only car we had . He never replied to my messages after I messaged him I couldn’t stay without vehicle didn’t care very unprofessional I had to speak w someone from sales after they closed and they were able to get my truck keys and my truck back to me very disappointed this person don’t even deserve one star now I’m going to take this issue further let’s see how they care about their customers bought this truck like six months ago already having issues w it .. More