Casa Ford Lincoln

We purchased an F350 in 2004 from Casa Ford. We loved our truck, we loved our service dept at Casa Ford. In 2009 our F350 was stolen and we were devastated. Once we settled with our insurance, we of co our truck, we loved our service dept at Casa Ford. In 2009 our F350 was stolen and we were devastated. Once we settled with our insurance, we of course went straight to our Casa Ford dealer. Ben Pena treated us with kid gloves, he was compassionate and caring. Talking with Ben about our options and the product knowlege this man has, we decided to purchase a new F150 4x4. It was the most plearsureable experience we have ever had. At Casa Ford customer service is the number one goal for these wonderful people. This shows in every department. Our experience with their service dept and Jeff Gahan and all the guys is something you just don't find anymore. Tim Coltharp helped us find a used Ford Fusion for our daughter and all she has to do is call up any of Casa's employees and they take care of her, too. Thank you Casa Ford for always taking such good care of us! More

My rate is based on the good service the dealership offers. I am very satisfied with the dealerships quality of work. Mr. Lopez is an assest to the company. His assistance was very helpful when making offers. I am very satisfied with the dealerships quality of work. Mr. Lopez is an assest to the company. His assistance was very helpful when making our decision on what to purchase. He was very attentive and perfectly understood our family needs. We would not hesitate to recommend the dealership and especially recommend Mr. Octavio Lopez. Thank you for taking my opinion into consideration. Sincerly Kathania Dominguez More

Have dealt with Casa Ford since around 1992 and MR Ventura Pena, always goes out of his way to ensure that we are totally satisfied before we make the final committment. We have purchased, leased, and Ventura Pena, always goes out of his way to ensure that we are totally satisfied before we make the final committment. We have purchased, leased, and/or traded for new as well as used vehicles for ourselves, family, and friends. Time and again, MR Pena is always patient, cool calm and collected. He is an Outstanding Salesperson. More

The salesman was AWESOME! He showed me only what I was looking for and didn't go outside what I was willing to spend. I got top dollar for trade (which I wasn't expecting) and this made me just as happy. looking for and didn't go outside what I was willing to spend. I got top dollar for trade (which I wasn't expecting) and this made me just as happy. I would go back to visit Ben for our next purchase in the future. More

My wife and I were visiting family in Weatherford, TX when we chose to visit regional Ford dealerships. We were uncomfortable not supporting our local dealerships in El Paso, TX and we called Casa Ford. when we chose to visit regional Ford dealerships. We were uncomfortable not supporting our local dealerships in El Paso, TX and we called Casa Ford. We spoke to Mr. Ventura "Ben" Pena. Via cell speakerphone, my wife and I described the features, model, and price range we required for our purchase. Mr. Pena stayed in contact with us and within an hour we had purchased a 2010 Ford Fusion, sight unseen. Upon returning to El Paso, on Monday, my wife and I closed the deal on the car. I use this experience as an example to teach my students the concept of relationship marketing. Mr. Ben Pena went above and beyond what I perceive to be required of a salesperson. When my wife and I are ready to purchase another Ford vehicle, we will return to Casa Ford and demand Mr. Ben Pena as our salesperson. Casa Ford has a slogan, "Home of the Nice Guys". Mr. Ben Pena is definitely one of the nice guys. Joaquin and Lorinda Tadeo More

Octavio was extremely helpful and professional! Best part is they werent pushy or agressive, just informative and polite which is rare these days and was a far cry from the other dealerships we went to. This is they werent pushy or agressive, just informative and polite which is rare these days and was a far cry from the other dealerships we went to. This dealership is not as pretty as some but it is more like the old days down home kind of feel instead of the shiny flooroom dealerships, which is kind of nice. We were looking at the new 2011 Ford Explorer and they had a few selections in stock although not a great selection since the vehicle is pretty much new to the market. Octavio did offer to find whatever color and combo we needed and did offer to work with us on whatever we wanted. We saw a black XLT and a Pearl Limited and we took it for a test drive. It was a great ride although we are still going to look at the BMW X5 and some other selections before making our final decision. I would really reccommend you talk to them if your in the market for a Ford, seems like a really nice down home place and you cant beat Octavio for professionalism and for an experience where they arent trying to sell you or push you into something but instead are trying to help you get what you want. More

Absolute pleasure working with Casa Ford. I have had to go back two times for explanations about the car that I didn't understand. They were happy to see me and made sure I understood each time. Never fe go back two times for explanations about the car that I didn't understand. They were happy to see me and made sure I understood each time. Never felt like I was a "bother" to the dealership any time. More

We would like to personally thank Mr. Yamil Yanar for making the purchase of our new 2011 Ford Mustang a truly wonderful experience. We just returned from our first roadtrip to visit our daughter in Hou making the purchase of our new 2011 Ford Mustang a truly wonderful experience. We just returned from our first roadtrip to visit our daughter in Houston, TX and we were extremely pleased with the Mustang's handling, comfort, and it's V6 305 horsepower. We averaged 31 mpg at 80 mph (sometimes more) and were very happy at seeing how economical it makes taking long roadtrips. Mr. Yanar really took his time to explain all of the Mustang's features, warranties and how Ford stands behind it in quality. He always answered our questions and made it the best car buying experience we've ever had. More

Mr. Macias was professional. I usually do not have a good experience with other dealers, but Mr. Macias made me feel at ease. I was not pushed. Mr. Macias knew his info. I was not sure what brand to buy. Cu experience with other dealers, but Mr. Macias made me feel at ease. I was not pushed. Mr. Macias knew his info. I was not sure what brand to buy. Currently I own a gmc and a Dodge. Like where Ford is going with its vehicles. My visit with Casa Ford and Mr Macias has pursuaded to defect to Ford. I would definetly visit again and refer him to my friends and family. Thank you. More

We tried other dealerships before visiting this dealership. The other guys had a difficult time trying to accept our trade-in and give us a new car. They were asking for payments that were beyond dealership. The other guys had a difficult time trying to accept our trade-in and give us a new car. They were asking for payments that were beyond our means. We were disappointed and almost gave up. Luckily, we met Darrell Rubio. He was very friendly and encouraging. He told us exactly how it was and our chances of getting a new car. We knew it would be difficult because nobody else could do it. Darrell kept working with us until we found a vehicle that could help us trade-in our vehicle and keep the payments of a new vehicle within our budget. We feel very lucky. We believe that Darrell is a hard working and honest man. His great attitude clearly reflects the dealership's committment to customer service. More