Casa Ford Lincoln

Tried to pull a fast one. Charging more labor hrs then neede Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job ta Today we had to have our Electric throttle body replaced on our transit. Well Casa Ford in El Paso tried to pull a fast one on us by saying the job takes 2 hours. Needless to say when we were in California we had taken it to a mechanic and the man there removed it cleaned it off really good and did an oil change in less then 45 mins. My husband told the man at Ford that it only takes at the most 20 mins to replace ( 4 screws and very easy to get to) So he was like ok I'll charge you for only 1 hour of labor... I hate the feeling that a business is trying to screw you. Infact the last time we went to this Ford they forgot to put our oil cap back on. Needless to say never again will I ever go to Casa Ford again. More

They didn't care/ dishonest There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied There was an issue in service that spiraled into another issue, they were completely dishonest, do not buy a car from any Casa dealership unsatisfied More

Awesome service My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to h My salesperson was Lisa grafton and she was so awesome and took care of me throughout the whole process. I would definitely send friends directly to her. I'm so glad I meet her and that she got me into my new truck! More

Pleased to do business with a dealership w/ Christian values So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford. So blessed to do business in sales, Lisa Grafton, and finance, Lucas Grendahl, both Christians, to purchase an MKZ at a price I could afford. More

Customers are family Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allo Alex helped us out with the purchase of a new 2017 Explorer. We originally went in to see the Lincoln MKX and the Edge. Alex was very patient and allowed me to explore many options. He also got me a no hassle deal once I had decided to go with the explorer. He was thorough and explained all details about the vehicle without pushing. I know I got a great deal at Casa! More

Very Satisfied with the Customer Service Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents wi Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents willing to go above and beyond to help the customer. The financing officer is genuinely looking out for my best interest. We could have closed the deal last night but instead he is waiting for the best offer. More

Excellent Buying Experience Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchas Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchase. More

Excellent customer service. Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my credit score plus my interest was real low. I am so glad with Casa Ford and Omar Herrera that i being with them since 2003. More

GREAT!!! I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the add I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the added "fluff" that other dealers usually throw at customers. This provided a pleasant experience. More

Best exprience Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre. More