Casa Ford Lincoln

Very Satisfied with the Customer Service Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents wi Thank You for all the work you have done for me. Yesterday you reminded me why I have always come back to Casa Ford, Great Service and sales agents willing to go above and beyond to help the customer. The financing officer is genuinely looking out for my best interest. We could have closed the deal last night but instead he is waiting for the best offer. More

Excellent Buying Experience Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchas Once again Omar Herrera delivered exceptional service! From the moment we called him looking for the vehicle we wanted up until we decided to purchase. More

Excellent customer service. Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my Casa Ford with Omar Herrera helped me on getting a new car (Escape 2017) with the color that i was looking for and on the side they helped me with my credit score plus my interest was real low. I am so glad with Casa Ford and Omar Herrera that i being with them since 2003. More

GREAT!!! I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the add I was in and out in less time that expected. Eladio was excellent in answering all questions about the vehicle that I was looking for without the added "fluff" that other dealers usually throw at customers. This provided a pleasant experience. More

Best exprience Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had Finally a dealership that didn't make me feel uncomfortable about buying a vehicle. Mr. De la Torre is by far one of the best sales reps that I've had the opportunity to encounter. Whatever information I need or test drive he was able to answer every question I had. I would totally recommend casa ford and definitely go find Mr. Onesimo De la Torre. More

they tried to give me $10,000.00 less than trade in value my NADA guides book value was $39,000.00 they offered me 29,000.00. I asked if they follow the NADA guides the guy got upset got un and left. went to my NADA guides book value was $39,000.00 they offered me 29,000.00. I asked if they follow the NADA guides the guy got upset got un and left. went to shamaley and got $38,000.00 for my trade in. be aware they will scam you More

Bought a new 2016 Ford Focus Our salesman, Michael Brucker, was fantastic. He was very patient and thorough. I never would have considered a Ford, but my husband drives them at wo Our salesman, Michael Brucker, was fantastic. He was very patient and thorough. I never would have considered a Ford, but my husband drives them at work and suggested it. There is a disconnect with what one is promised online and on commercials in regards to monthly payments and the reality of the dealership. All was great except we left after 10:00 pm. Saturday night. The finances were the weakest link. By then, we were exhausted and the explanation of the finances were rushed. Michael Brucker was a 5 in all areas. The manager and finance department were 4s. More

Poor customer service, unethical business practices I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford I rarely write reviews, but I feel others need to be aware of this business and their unethical business tactics. Me and my wife stopped by Casa Ford on July 9th, 2016. The first salesman that approached me was a guy by the name of Roberto. He was friendly, which we admired, however, I got straight to the point. I told him what specific vehicle I wanted and gave him the VIN number which I got from the website. We haggled with the manager and finally told him I would agree with a higher payment. In addition, we had a good trade-in and I was giving them a $1,000 down payment. Make a long story short, the deal didn't go through and we walked out without getting a new car. Upon looking at the salesman's paperwork where he started crunching numbers, it turns out they were trying to give us way below what our trade-in vehicle was worth. This was very upsetting, however, I gave them a chance.. The manager would not budge on the specific payment I wanted or the amount I wanted for my trade, even after I agreed to go with a higher payment. Big deal, me and my wife agreed to wait a little bit before looking at another dealership. Here's the main reason for writing this review and the reason I believe, in my opinion, that the dealership screwed up. Less than a week later, guess what? Roberto called my cell phone and asked if I had found a vehicle. I told him no. He said he had good news and to come in the dealership because they had new incentives. He called me my cell phone over the next several days, for a total of 4 times. I finally spoke to him and told him that the manager SHOULD HAVE settled for the specific monthly payment I was asking for. He said, "I know," and said he had new promotions, incentives and discounts. I sounded too good to be true. He continued by saying he was close to closing the deal and getting me into my new car at the right price and payment. In the end, the manager finally contacted me and said he would look into it. I explained to him our current financial situation. He said he would have Roberto call me back. Roberto did not call me back. I figured if he has already harassed me several times, they must be willing to sell me the vehicle on my terms. Instead, Roberto sent me a lame text message which included a high monthly payment I couldn't afford. It was worse than before. First I must say, this is very unprofessional on his part and on the part of Casa Ford. Why not call me back and discuss this matter over the phone? I contacted the dealership and looked at their website and realized that there is NO new incentives or promotions. It was a lie. This dealership should re-train their salesmen and teach them to NOT give customers false hope, empty promises and lie about new incentives and promotions being available and telling customers, "I have good news", when in fact they do not. This is misleading and false advertisement. This guy was just desperate to make a sale. The point is, DON'T LIE to customers! Even after I walked out that first day, they called me several times, but never made an effort to get me into the vehicle I wanted. Once a customer walks out, don’t call them back unless you truly have good news and are willing to make a sale on that customer’s terms. If you can't do it, drop it, move on to the next customer. Very disappointing to say the least. Buyer beware. More