Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Casey Honda

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.2
722 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport. We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda. Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
Contact Dealership
View Awards

12943 Jefferson Ave

Newport News, VA

23608

Directions

By Type

Showing 722 reviews

August 10, 2015

Excellent service! Kyle Kilgore reversed a previous, unpleasant/unprofessional experience with another service manager into a completely different and happier outcome. More

by Happy Honda Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Kilgore
Report | Print
Aug 11, 2015 -

Casey Honda responded

That's fantastic to hear! We are glad Kyle was provide his excellent customer service to reverse a previously unpleasant visit to make sure you left our dealership completely satisfied. Kyle and the rest of our team always strive to make sure our customers receive a higher standard of service that simply cannot be matched. We are truly grateful that you gave another chance to earn your business. Please let us know if there is anything else we can do for you. We look forward to working with you again in the future!

Helpful
August 08, 2015

Amazingly great service. Don was helpful and cordial throughout the service he provided. He searched out a good e for service an called me promptly when it was done. Thanks More

by Kulis807
Recommend Dealer
Yes
Employees Worked With
Don Matol
Report | Print
Aug 11, 2015 -

Casey Honda responded

That's great to hear! We are glad Don provided you with such helpful and cordial service throughout your visit to our dealership. It was our pleasure to take care of your vehicle, and let you know when it was finished and ready for you. We truly appreciate your business, and are looking forward to taking care of you again in the future!

Helpful 1
August 05, 2015

excellent service! Don was super informative on everything we needed to service our vehicle even for future services! He made sure we left with no questions and when the More

by bexr21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Report | Print
Aug 06, 2015 -

Casey Honda responded

Thank you so much for your kind words! It is excellent to hear Don was able to make sure your visit to our service center left you nothing short of completely satisfied. Don and the rest of our awesome staff do their absolute best to make sure our customers are always properly taken care of, as well as well informed of their vehicle's service needs. We truly appreciate your business, and are looking forward to your next visit!

Helpful 1
August 01, 2015

Airbag Replacement I was pleasantly surprised by how helpful and informative Don Matol was during my visit today! We've not always had a great experience with Casey, but More

by J&MGates
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Matol
Report | Print
Aug 03, 2015 -

Casey Honda responded

That's wonderful to hear J! We are thrilled to hear Don was able to go above and beyond with his excellent customer service to earn back your business. Don and the rest of our team do their best to provide a stellar customer experience that you and the rest of our customers deserve. We truly appreciate your continued business. Please let us know if there is anything more we can do for you. Come again soon!

Helpful
August 01, 2015

Great! Great service, I would definitely go back to casey Honda. The people there treat you good and answer all your questions so you can fully understand. More

by D.James@
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Report | Print
Aug 03, 2015 -

Casey Honda responded

Thank you for your feedback! It is great you had such an excellent visit to our service center. Our dedicated staff do their best to provide a transparent experience so our customers fully understand any and all service needs. We believe our customers deserve to know exactly what is in need of repair or what can wait so they are not paying too much. We appreciate your business. We are looking forward to working with you again in the future!

Helpful
August 01, 2015

Excellent service!!!! Don Matol is absolutely the best service manager we have ever worked with!!! He is completely professional and listens to the customer!!!! An excep More

by Pooch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Report | Print
Aug 05, 2015 -

Casey Honda responded

Thank you for your kind words! We are glad to hear Don was able to make sure you had your best service experience ever at our dealership. Don and the rest of our dedicated service team truly listen to our customers so that we can work better together to make sure any vehicle issues are effectively taken care of as quickly as possible. We truly appreciate your business. Come again soon!

Helpful
July 30, 2015

A+ service We needed an oil change ASAP. Ashley took my call and made a quick appt within an hour. Kyle took care of my son's Honda immediately upon arrival. I More

by Jenn924
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley, Kyle Kilgore
Report | Print
Jul 31, 2015 -

Casey Honda responded

Thank you for sharing your experience with Casey Honda! We understand you value your time, therefore our service team works diligently to ensure we provide prompt quality service that gets you back on the road. Kyle is a great asset to our team, and will be happy to know you enjoyed working with him. We hope to see you again for all your future car needs!

Helpful
July 30, 2015

Awesome service I had terrific service! They were fast, efficient, and explained their services and fees clearly, I will continue to really on Casey Honda to servic More

by Causey116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Collette Stevens
Report | Print
Jul 31, 2015 -

Casey Honda responded

This is what we like to hear! We aim to be as transparent as possible when providing service to all of our vehicles in order to ensure that you understand the work being done. Thank you for your continued loyalty and business with us, and we look forward to seeing you again in the future!

Helpful
July 30, 2015

airbag replacement This morning my recalled airbags were replaced. Don Matol checked me in and could not have been more professional or polite. Casey Honda is very for More

by abbey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Matol
Report | Print
Jul 31, 2015 -

Casey Honda responded

We are happy you enjoyed your visit, Abbey! Don works hard to ensure that you receive quality care each time you visit, and was happy to help get your airbags replaced. Thank you for your business, and please let us know if we can be of assistance in the future!

Helpful
July 27, 2015

Awesome experience, well taken care of I was taken care off as if I was their number one priority, they made me feel like I was the only customer that mattered. I got my transmission replac More

by Armyguy78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katherine Gilbert
Report | Print
Jul 28, 2015 -

Casey Honda responded

You are very welcome, sir, and thank you for your service! It is great to hear Katie and Grant went above and beyond the call of duty to make sure you had nothing short of an excellent visit to our service center. You are absolutely right, Honda rocks, and we like to think Casey Honda rocks too! Thank you so much for your business. Please let us know if there is anything more we can do for you. Come again soon!

Helpful
1
...
59
60
61
...
73