Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Casey Honda
Newport News, VA
722 Reviews
At Casey Honda, we offer extensive inventory of Honda cars, trucks, and SUV's, including the Honda Civic, Accord, CR-V, Pilot and Odyssey. We carry the most new Hondas on the Peninsula and we work hard to get you into the vehicle you have always wanted. That new Honda is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Our dealership is conveniently located just 3 miles west of the Newport News/Williamsburg Airport.
We have over 500 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer our Casey Carefree Guarantee with your purchase so you know you will be covered. You can trust you and your vehicle will be taken care of at Casey Honda.
Our primary concern is the satisfaction of our customers. Our online showroom was created to enhance the buying experience for each and every one of our customers. If you have any questions, please feel free to contact us or call one of our Online Team Members at 757-643-7201.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 AM
Wednesday 7:00 AM - 6:00 AM
Thursday 7:00 AM - 6:00 AM
Friday 7:00 AM - 6:00 AM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 722 reviews
July 12, 2015
State Inspection with Don Matol's team I brought my 2010 Honda CRV in for it's state inspection. Don and his team did a super job. I have been coming to Casey for service since buying my I brought my 2010 Honda CRV in for it's state inspection. Don and his team did a super job. I have been coming to Casey for service since buying my car and always have a great experience. Thanks! More
by shubbard819
Employees Worked With
Don Matol
Helpful July 11, 2015
Car buying made easy I contacted Mark and let him know which car I wanted and what color. They had it ready and waiting for me. All the paperwork went fast because of Cal I contacted Mark and let him know which car I wanted and what color. They had it ready and waiting for me. All the paperwork went fast because of Calvin and Mark had them ready for me to sign. This the third car I have bought from Mark and I will keep coming back for future purchases. More
by chrissyhonda
July 10, 2015
Best Car Shopping Experience Everyone was very friendly and accomidating. Tiffany showed us several vehicles so we could pick the one we liked best. I got a creat deal and left fe Everyone was very friendly and accomidating. Tiffany showed us several vehicles so we could pick the one we liked best. I got a creat deal and left feeling happy. This was truly the best car buying experience I've ever had. There was no back and forth and it didn't take hours to do paperwork. I would definitely go back and recommend this dealership. More
by Smith3031
Employees Worked With
Tiffany Weddle
June 14, 2015
Outstanding Customer Support!!! I recently had a service visit (1995 Honda Delsol) with Casey Honda and was extremely pleased with the service department. The “Quarterback” of THIS I recently had a service visit (1995 Honda Delsol) with Casey Honda and was extremely pleased with the service department. The “Quarterback” of THIS team is Don Matol. He is TRULY a service department dream come true! Mr. Matol understands the NEEDS and WANTS of the customer and takes care of them without hesitation. If I had to sum it up in one word of Don Matol It would be “Excellence”!!! Don Matol has always been consistent and his word is his bond. From the time you walk in the door until your service is complete Don Matol is there ensuring you’re being taken care of. The service department staff has also provided “exceptional” customer service. When I walk in the lounge I’m always greeted with a smile from Amanda and Vera. They always provide excellent “customer service and most importantly…”ice cream”. It’s nice to go to a place where you can get “one stop” assistance from a professional staff. From the service manager (Mr. Grant Meadows) to Kiley you can always expect exceptional customer support from this team of experts. Thank you Casey Honda for being the Best Service Department in Hampton Roads! More
by delsolredhot
Employees Worked With
Amanda, Vera, Don Matol, Kyle Kilgore
June 13, 2015
Awesome people and great service! The moment I came in I was greeted with kindness and professionalism. Greg was my salesperson and he made sure I felt right at home. Any questions I h The moment I came in I was greeted with kindness and professionalism. Greg was my salesperson and he made sure I felt right at home. Any questions I had were answered and there were times he gave me advice. In the end I was extremely happy with everything. I recommend this dealership because of the way I connected with the staff. More
by SBeng
Employees Worked With
Derek Holden
May 26, 2015
I was very disappointed in our sales rep, Stephen LaBelle I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the CR-V overnight to test drive it because we were short on time; however, when we returned the vehicle the following day and sat down to discuss the price with him, I was appalled at the way his demeanor changed. We openly gave him all of our salary, asset, and contact information to run our credit with the expectation he would discuss a lease price with us (we went in with the LX in mind and knew the price, but ended up liking the EX and had no idea what the price was). Well, AFTER running our credit (and showing us it was good), Stephen asked us if we would be willing to buy the car that day -- this was before he told us the price, which was really awkward! How am I supposed to know if I'm buying the car if I don't know how much the car cost? When we couldn't commit, he literally scooted his chair back to see us to the door and basically told us to "have a nice day" -- without having told us ANYTHING about the price of the car!! Stephen then presented us a deal that LOOKED and SOUNDED like the dealership would be paying for our first few months' lease, but was really money back for our own trade-in, which we had also provided all the information about to him. It took asking several questions and reiterating the deal to get him to explain that the money for the "free months" was actually our money back. He literally said, "the money had to come from somewhere." Looking back, this initial deal had the dealership keeping close to $6k for our trade-in. Why would anyone want to put that much down on a lease? We ended up leaving, really turned off by the whole experience. Stephen called us the next day with a better offer, but again, we went back and forth pointing out inconsistencies with what he was saying and what we were actually getting -- at one point he made it seem like they were giving us back more for the trade-in, but had actually added a year onto to the length of the lease! Finally when I told Stephen that the reason we weren't purchasing was because we didn't feel he'd be straight with us about the deal, he changed the terms AGAIN, summarizing our final deal as something completely different than what we had actually discussed. I'm looking forward to getting my CR-V EX but not from this dealership. More
by Sara_Ellis
Employees Worked With
May 14, 2015
Leasing 2015 Honda Civic, LOVE Mark Bowles is by far the best salesman I have ever dealt with. He's completely honest and isn't pushy at all. He lets the car do all the selling for Mark Bowles is by far the best salesman I have ever dealt with. He's completely honest and isn't pushy at all. He lets the car do all the selling for itself. By far the best experience and I couldn't be any happier! More
by bfellinger
May 12, 2015
Pleasant staff, very easy car buying experience. I had not initially intended to purchase a vehicle at the time I went in. However I did find the new civic si and fell in love. Tiffany and Joseph m I had not initially intended to purchase a vehicle at the time I went in. However I did find the new civic si and fell in love. Tiffany and Joseph made the experience very pleasant and I was able to get a good deal and a price I was happy with. More
by Jusjerinhpt
Employees Worked With
Tiffany Weddle, Joseph Diggs
April 27, 2015
Great customer service Donna Whitehurst is a great asset to Casey Honda because she led me to the car that I ended up buying and she is a wonderful friendly person! Rick Donna Whitehurst is a great asset to Casey Honda because she led me to the car that I ended up buying and she is a wonderful friendly person! Rick Cutchins is a "person" man because his aim is to please his customer and will go out of his way to do what it takes. He is also a great asset to Casey Honda! More
by HONDA
Employees Worked With
Richard Cutchins
April 21, 2015
Fun, Friendly Service Everyone at Casey Honda made our car buying experience fun and stress free. Tiffany answered all our questions without hesitation. Joe got us the fina Everyone at Casey Honda made our car buying experience fun and stress free. Tiffany answered all our questions without hesitation. Joe got us the financing we were looking good for and Derek wrapped it all up. Thank you so much for everything! More
by bogi91975
Employees Worked With
Tiffany Weddle, Joseph Diggs, Derek Holden
