Casey Honda

I saw the car I had been looking for, at the used lot next to the Casey honda lot. its all Casey though. It was the perfect color, year, and it had the rear spoiler I had wanted. I of course called the l next to the Casey honda lot. its all Casey though. It was the perfect color, year, and it had the rear spoiler I had wanted. I of course called the lot eager to speak with someone to get the information to look up the value of the car on KBB.com and NADA.com well for the price they had marked the car at was $19,500 and on KBB and NADA it was between $14,000 and $16,000 so I spoke with the salesman and told him I wanted to offer $16,000. I come back to find that his manager had already printed up an offer sheet to offer me the car for $17,988. I said no, I am not paying $18,000 for this car, thats ridiculous. I want to offer $16,000 for this car, he said okay and that he would ask his manager, I then said let me speak with your manager, so he said he would get him out there. He finally came out about 10-15 minutes later, and told me he would not sell me the car for that less of money and that they couldnt because they had the "best" warrenty. He treated me like I was stupid and spoke to me as if I didnt know anything about cars or buying one. Thats not even the worst part! the car I noticed had condensation in the left rear tail light, and it had a brand new inspection sticker on it. that wasnt right, it should have automatically failed with the condensation. I take the car up there the next day because it was not fixed that night as promised, they also promised 5 gallons of gas, I definitley didnt get that either. So they keep my car for a day and "fix" the tail light, yeah right. I go to pick the car up and when they finally find my file and bring my car out to me, I look at the tail light and it STILL had condensation in it. I then asked the service lady okay, why is there still condensation in the tail light, she then replied that they had drilled holes into the light and that the water would dry up and drain out and that they "fixed" the problem. I had to leave because I had to get ready for work, and when I got home I called Hall Acura and spoke with a service person in there and he told me that okay the condensation isnt uncommon in that car but, they didnt fix it properly, they took the easiest way out, and the proper way to fix it would be to replace the lenses. I then got very frustrated but figured hey I love this car maybe I can get it fixed myself, he then quoted me an estimated price of $63 per lens. I'm not really sure what the lens is, but I'm sure theres more than 1 in each light, and when I happen to look at the right side rear tail light, that one had condensation too. So both would have to be fixed. I then call back to get the corporate number, I get on the phone with the guy and I will admit I was rude but I was so sick of them screwing around. I told him about the poor service I got from the manager at first, and then I told him about the light and how I spoke to Hall Acura and what they told me. He said hed look into it and call me back. About 2 hours later, I get a call from a different manager at Casey Honda and he proceeds to tell me that I can come and turn the car in because they have looked over everything and they are in the right and I am in the wrong and they wanted to have the best customer satisfaction rates. Well I am not satisfied and I am not sure yet what I am going to do about the car yet. But in all honesty they have HORRIBLE customer service, they dont care about you or the vehicles you purchase. I wouldnt reccommend them to anyone, EVER! More

After getting someone to talk to me (actually difficult as they were so busy) I started looking around at cars. The sales person, like most was eager to get me to sit down, and even more eager to get me t as they were so busy) I started looking around at cars. The sales person, like most was eager to get me to sit down, and even more eager to get me to sign something, this is typical. However, the person I dealt with was borderline belligerent. A friend of mine told me that Casey Honda was "sneaky" and to read the fine print since they tried to get him a higher interest rate than they had verbally agreed on, and it was hidden in the pages of small print. I was not about to sign anything that evening but he just kept pounding, and at times yelling. Overall when I did a little more investigating into the numbers they gave me, they were very high despite the salesman saying they were low. They were far too pushy and combative, nearly calling me stupid at one point for not signing a lease with them (I went in to finance, not lease). Overall the experience was miserable and I would not recommend it. More