Casey Kia

I am very disappointed by the service this time and I've been customer of Casey Kia service for 10 years. I bought the car to repair the A/C after I explained the problem and that it happen after 20/30 min been customer of Casey Kia service for 10 years. I bought the car to repair the A/C after I explained the problem and that it happen after 20/30 min run on the road. They kept the car for a whole day, and they returned without finding any problem, but $400 bill for nothing. So, I took it to the road, until the problem came back and took it to service showing the problem. They asked me to bring it back in a couple of days, a Thursday, with the promise to call me back, the evening or next day, which neither happen, so I called on Saturday without an answer. I asked if I can get a courtesy car, and I was denied because they have to call the insurance, and they didn't have any. I was the whole weekend without a car. On Monday, I went in person at midday (no call yet) to tell me that I have to bring it back with the issue, because they cannot reproduce the problem. Next day, I did the same, driving for some time and then take it to the shop. Finally they call me back to tell me the repair will be $2600 and the insurance only pays $900, which I cannot afford, mostly because I am still paying for it (sure, an used car bought from Casey Kia, who was the one who suggested me to buy the insurance which "cover" the A/C). Since I cannot afford that expense, I took it back, naturally, paying $400 more for the diagnose (the one not got it the first time). So, I spend $700 and nothing came from it. It is not that the mechanics should not be pay by their time, but paying twice when the problem was declared twice. And it is a car I bought 6 months ago. I cannot blame the personal if they don't have the power to take some decisions... I think the advisor was legal, but he should consider that I paid twice for just being diagnose, the time I lost and the inconvenience of not being informed and kept without a car for 5 days. So, TODAY, I cannot recomend the Service Center, when before I always being happy. More

I was extremely impressed with my service. Charles is the Man!! He put no pressure on me at all. He talked me man to man, and worked with me. I have the best car I have ever owned. Thank you C Charles is the Man!! He put no pressure on me at all. He talked me man to man, and worked with me. I have the best car I have ever owned. Thank you Charlie More

Zero stars. No choice to give it one star so this review would get published. Have brought my car in 4 times for repairs for the same issue. Have had this vehicl No choice to give it one star so this review would get published. Have brought my car in 4 times for repairs for the same issue. Have had this vehicle for less than a year and it has been in the repair shop more than it has been driven. This vehicle is not safe to drive and the repair shop keeps it for at least 2 weeks at a time if not longer. If that isn't bad enough, each time I drop it off for the same issue, the repair service threatens that I will have to pay for repairs that they never fixed. More

Easy process Great deal I would recommend Charles A. , Jermont D., or Breanna Business office is easy and Nick the sales manager works with you well , Jermont D., or Breanna Business office is easy and Nick the sales manager works with you well More

Charles gets 5 Stars from us! He provided a truly exceptional car buying experience! From the moment we walked in, he made us feel comfortable with his funny, down-to-earth per He provided a truly exceptional car buying experience! From the moment we walked in, he made us feel comfortable with his funny, down-to-earth personality. He wasn’t pushy at all, which we really appreciated. Instead, he took the time to listen to what we actually needed and helped guide us without ever making us feel pressured. You could tell he genuinely cared about customer service and not just making a sale. He was relatable, patient, and made the entire process smooth and even enjoyable. We walked away with a great deal on our Ram and felt confident we made the right choice. If you're looking for someone who’s honest, hilarious, and truly helpful. Charles is your guy. Can’t recommend him enough! More

Mr Jonny is AMAZING! !!!!! He and Mr Nick were amazing!!. I appreciate their honesty and patience!!! Really words cannot express the gratitude that I have for both of thes !!!!! He and Mr Nick were amazing!!. I appreciate their honesty and patience!!! Really words cannot express the gratitude that I have for both of these gentlemen. If you are looking to purchase a car, and you don’t want the “typical car salesman”, I suggest coming here to Kia. They did not rush us, and treated us like people. My husband and I are more than happy with our purchase. We have a 2018 Mustang. These two were the best car salesman I believe i have ever hadddddd!!! Hands down! Please go see Mr. Johnny and Nick at Casey Kia in Newport News, Virginia!! More

I had the easiest and fastest car buying experience of my life. Upon arrival I was greeted by Charles. His demeanor and personality are top notch. He answered all my questions and concerns that I had, wit life. Upon arrival I was greeted by Charles. His demeanor and personality are top notch. He answered all my questions and concerns that I had, without hesitation. I will be purchasing my daughter’s first car with him in the next 2 years. If you see this (Charles) thanks again. More

Charles gave me a great Customer service he was very knowledgeable and professional the best sales experience I ever had I will refer him to all I am still "Smiling Thank You! 😊💕 knowledgeable and professional the best sales experience I ever had I will refer him to all I am still "Smiling Thank You! 😊💕 More

He gave me the best customer service I ever had I will recommend all my friends to him! I am still smiling ☺️ Thank You 💕 recommend all my friends to him! I am still smiling ☺️ Thank You 💕 More

Had my second service appointment with Casey Kia today. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had. More