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Casey Kia

Newport News, VA

4.8
1,532 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,532 reviews

May 19, 2025

Charles gets 5 Stars from us! He provided a truly exceptional car buying experience! From the moment we walked in, he made us feel comfortable with his funny, down-to-earth per More

by D. Williams
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Schmierer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Casey Kia responded

WOW!!! Thank you so much D. Williams for the five star review! We are extremely grateful for the opportunity to earn your business on your Dodge RAM! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 17, 2025

I had the easiest and fastest car buying experience of my life. Upon arrival I was greeted by Charles. His demeanor and personality are top notch. He answered all my questions and concerns that I had, wit More

by Jared
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Schmierer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Casey Kia responded

Thank you so much Jared for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer, Jacob Martinez, and Nick Schmierer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 17, 2025

Mr Jonny is AMAZING! !!!!! He and Mr Nick were amazing!!. I appreciate their honesty and patience!!! Really words cannot express the gratitude that I have for both of thes More

by angeljames44aj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnnie Jordan Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Casey Kia responded

WOW!!! Thank you so much Angel for the five star review! We are extremely grateful for the opportunity to earn your business on the purchase of your 2018 Ford Mustang! Also thank you for the wonderful endorsement of Johnnie Jordan and Nick Schmierer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 10, 2025

He gave me the best customer service I ever had I will recommend all my friends to him! I am still smiling ☺️ Thank You 💕 More

by Capriew7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Casey Kia responded

Thank you so much Caprie for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 10, 2025

Charles gave me a great Customer service he was very knowledgeable and professional the best sales experience I ever had I will refer him to all I am still "Smiling Thank You! 😊💕 More

by Capriew7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Casey Kia responded

Thank you so much Caprie for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 05, 2025

Had my second service appointment with Casey Kia today. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had. More

by KDurkee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Warford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs! Also thank you for the wonderful endorsement of Clayton Warford! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

May 05, 2025

I really appreciate this dealership! ! I came in and left with car I wanted !! I’m really grateful for everyone who helped me. I will definitely recommend and refer to my family and frien More

by Yanii P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Schmierer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Casey Kia responded

Thank you so much Yanii for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and Nick Schmierer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

May 04, 2025

Mr. Archer is Amazing!! He is a man who is working for the Kingdom of God. I am so grateful that God led us here. He went above and beyond to help my family find the right truck that fit our needs!! Again More

by Jennifer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Casey Kia responded

Thank you so much Jennifer for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and the kind words. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

April 18, 2025

Charles at Casey Kia is amazing guy, I told him what I was looking for and he went beyond to make sure I was happy, if your thinking about buying a new car I would recommend asking for Charles, very nice More

by Crystalgeorge7421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Casey Kia responded

Thank you so much Crystal for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer and the kind words. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

April 17, 2025

Jermont Davis is amazing. I will buy from him again when I purchase my next vehicle. More

by Hydro910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermont Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Jermont Davis and the kind words. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

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