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Casey Kia

Newport News, VA

4.7
1,536 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,536 reviews

August 13, 2013

Purchasing my Kia at Casey Kia was a great experience. Qasem Qasem was my salesperson. He was very knowledgeable regarding my car, it's features and thorough. He made sure I understood the features and More

by Boots1930
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto and Shawn
Aug 14, 2013 -

Casey Kia responded

Ruth, Thank you for letting us know about your recent visit to Casey Kia! We are happy to hear that Qasem was able to find the vehicle that was perfect for you while also showing you numerous vehicle features. We are also glad that Roberto and Shawn were able to help provide you with a positive experience. We look forward to you being a continued customer of ours. Enjoy your new Kia!

August 13, 2013

My husband and I got to test drive 3 of the Kia models. We had Great assistance by Laura Gayle. We are definitely considering all options she helped present to us. Laura is a real nice and easy personality More

by baileylyn
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Aug 14, 2013 -

Casey Kia responded

Thank you for sharing your recent experience with Casey Kia! We are happy to hear Laura was able to provide you a positive experience while test driving different Kia models to find the vehicle that is perfect for you and your husband. We look forward to assisting you when it comes time to purchase your new Kia.

August 09, 2013

Laura Gayle was very professional, and knowledgeable of their products. Laura, while helping a trainee, gave with my daughter and I superb service! Although we didn't get the deal of the day, we did rece More

by njeffries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle
Aug 12, 2013 -

Casey Kia responded

Thank you for letting us know about your recent visit to Casey Kia! We are happy to hear that Laura was able to provide you with an excellent car buying experience while also answering all of your questions. We look forward to assisting you in the future.

August 05, 2013

The sales person, Badara Sow was excellent. My "GREATS" are for him. Also Shawn was a big help and treated me with much respect. I did have a problem with Roberto not returning my phone calls. More

by Babykakes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 12, 2013 -

Casey Kia responded

Thanks for the review, and for the kind words about Badara. I’m sorry to hear you had issues getting Roberto on the phone. We certainly want to make sure we meet all our customers’ expectations, so we appreciate your feedback on this issue, and we’ll certainly make sure this doesn’t happen in the future. We will also reiterate the importance of thoroughly detailing each car to our staff. Thanks again for your feedback; we appreciate you taking the time to let us know about your experience. Please don’t hesitate to contact us if you have any further questions or concerns.

July 22, 2013

My experience with Casey Kia and Brandon Thompson was very positive. Brandon was very knowledgeable of the products and services offered by this dealership. His demeanor was very mannerly, and upbeat. Pu More

by hambec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Jul 23, 2013 -

Casey Kia responded

Thanks for taking the time to review Brandon and Casey Kia! We hope you're enjoying your new Optima. Please let us know if you need anything else.

July 15, 2013

I had a great experience at Casey Kia and Ms. Laura Gayle made that happen! Considering the long day deciding on vehicle she never pushed me into anything or made me come up with a quick decision unlike the More

by tdo2813
Price
Recommend Dealer
Yes
Employees Worked With
Laura Gayle, Laura Gayle
Jul 16, 2013 -

Casey Kia responded

Thanks for the kind words about Laura! Please don't hesitate to let us know if we can be of further assistance.

July 10, 2013

Good quality,Laura was friendly and helpful. First, I got a great car for a great price. I then saved even more money on rebates I qualified for. Then got a good price on my trade-in. Casey Auto Group was th More

by pandahappy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Gayle, Laura Gayle
Jul 11, 2013 -

Casey Kia responded

We're glad you chose Casey Kia, and that we were able to help you save money! Please let us know if we can be of further assistance.

June 30, 2013

They were able to work with us on the price of the vehicle and were able to get the car we wanted within our budget! Brandon did a great job and worked hard for us! More

by jwmerriman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Thompson, Brandon Thompson
Jul 01, 2013 -

Casey Kia responded

We're glad to hear Brandon was able to help you find your new car! Please let us know if we can help with anything else.

June 30, 2013

I went to Cassey Kia because they had the color of the Kia I was looking for the Blue Wave. I stayed with Cassey Kia because of how nice everyone was. Brandon was very accommodating and patient with me. More

by amsavage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto Dial, Brandon Thompson, Brandon Thompson
Jul 01, 2013 -

Casey Kia responded

Thanks for the recommendation! We hope you're enjoying your new Kia!

June 28, 2013

Ken Ashcom was fantastic in all aspects of my experience at Casey Kia. He was knowledgable, professional, patient, and took the time to necessary for me to make an informed decision. I did not purchase on m More

by Mrpolk6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 01, 2013 -

Casey Kia responded

Thanks for the review! Please let us know if we can be of further assistance.

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