Casey Kia

Our vehicle was subject to a recall, however, we had not had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man ad had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man advised us while we were driving that we had no brake lights. We were close to the dealership on a Saturday and stopped in to see if we could get any assistance even though we knew the service department was closed. We were met by Ken Ashcome who immediately began assisting in getting the work order written up to get the vehicle inducted and advising that he could call and get us a rental vehicle if we needed it. As luck would have it, Francine Stewart just happened to be there and began looking into one of the dealership's rental cars. She returned shortly with a key and advised that our vehicle would be inducted for recall work on Monday. She told us to keep the rental car as long as we needed it. True to her word, our vehicle was brought in on Monday and she personally oversaw all service required, advising me Monday afternoon that all required work was complete. I have had our vehicle serviced there before and have always been extremely happy. We have remained with this dealership's service department as a result of the original deal and the way we were treated when we bought the vehicle. We have not been disappointed in its service department either. We do know that when we are in the market for a new vehicle, this is where we will be. We would have probably been in for a new vehicle by now, but are still extremely satisfied with the one we bought and are not in a hurry to get rid of it. v/r chuck morris More

We stopped into Casey Kia to check on a truck they had out front. I almost didn't because of the Casey name. I am so glad that I did they were so pleasant to work with. They did everything they could to g out front. I almost didn't because of the Casey name. I am so glad that I did they were so pleasant to work with. They did everything they could to get us into this truck at a payment we could afford. I have never had such a good experience with a dealership as I had with this one. I tell everyone I know what they did for us and send the to this dealer if they are looking for a new or used car or truck. I will never forget William Carter, He was great and I am even thinking about trading my car in soon and will return to him for help with looking and purchasing a new one. Everyone at the dealership was very helpful and pleasant. The finance department work with us as well. I would like to thank all of you that were involved with the purchase of our truck. See you all when it's my turn to get a new car. I would like to say one thing I can't believe the difference between Casey Chevy and Casey Kia, It's like night and day. Thank you Cheryl Farmer. More

Badara is awesome. I wish I knew other people trying to buy a Kia. He was so helpful in finding me the right model Kia Soul at the right price. He always made me feel like he was on my side. He was very fr buy a Kia. He was so helpful in finding me the right model Kia Soul at the right price. He always made me feel like he was on my side. He was very friendly and encouraged me to call him any time, even on his cell! I would recommend him to everyone. A true down to earth gentleman. More

I've bought several cars, and this by far has been the best experience! Carolyn was an amazing, and I love my Kia! Thank you! the best experience! Carolyn was an amazing, and I love my Kia! Thank you! More

The friendly atmosphere immediately relaxed me. The manager stopped by to introduce himself, shake my hand to welcome me to their dealership, and he also called me a few days later to follow up and ver manager stopped by to introduce himself, shake my hand to welcome me to their dealership, and he also called me a few days later to follow up and verify that I was happy with my purchase decision. My sales representative, Mr. William Carter Jr. was professional, friendly and knowledgeable. He made my new car purchase experience pleasant, hassel free and comfortable. He took the time to ensure I was happy with the make and model, special features, purchase price and monthly payments. He exceeded my expectations and went over every detail and feature of the vehicle. He programmed the Bluetooth and offered to program the remote to my garage. It was a pleasure working with him. The Finance Department is exceptional. When I had questions after the purchase, I was seen immediately without an appointment and all of my documents were patiently explained to me again. I would recommend Kia of Newport News to everyone. They care about the customer with outstanding customer service, attention to details, friendly atmosphere, knowledgeable staff and safe reliable products. I am proud to be a part of the KIA Family for life. More

Casey Kia is by far the best dealership in Newport News. I currently reside in New York but was in town visiting for Memorial Day. I heard the advertisement on the radio and decided to give them a call. Tha I currently reside in New York but was in town visiting for Memorial Day. I heard the advertisement on the radio and decided to give them a call. That was maybe one of the best phone calls I’ve ever made. I am now an owner of brand new 2013 Kia Rio and is all because Badara. . Badara, is not your typical car salesman. Not only is he funny but he truly cares about his customers. I must say I was quite skeptical of purchasing a car due to all the horror stories I read about other dealerships on dealerrater.com but Casey Kia by far provided exceptional customer service and they truly deserve the 4.8 score . I went in with a mission of purchasing used 2007 Nissan Altima but after learning it was a 5 speed, Badara offered me a better options that provided me more bang for my buck. He was very attentive to my wants and needs of a car. The one thing I appreciate the most is that he did not force nor rush me to make any decisions. Instead he made his mission to ensure that I was comfortable with the financial commitment that comes with financing a car before giving me any paperwork to sign. I have already referred almost all my friends from VA and NY. Badara, thank you for the lovely experience and I will definitely buy another car from you in the near future. More

The service given was excellent, Ken was exceptional he explained the procedure in detail, the questions we asked we were satisfied with the responses we received, and his guidance given to my daughter was explained the procedure in detail, the questions we asked we were satisfied with the responses we received, and his guidance given to my daughter was great.The lady Manager greeted us as we came in and the Director of Finance came over to us and then invited us to his office and we were very comfortable. Great Company, excellent service overall. More

When i first arrived at Casey, i truly had my doubts about the quality of car i would find, considering my price range as well as what i was requiring from the car itself. Badara was not only able to h about the quality of car i would find, considering my price range as well as what i was requiring from the car itself. Badara was not only able to help me, but he did so through his hard work and diligence. He ended up finding the exact car i wanted at another dealership and decided to take me there to pick it up. Badara is one xxxx of an employee, and really made a difference in the options i was given at Casey. Not only will i be recommending Casey again, but more specifically Badara and the sales team. Thanks again More

On May 10, 2013 I left work in my work cloths and I stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me and asked how could she help me. I told her I was looking for a convertible, she took me inside and we looked on line and found my dream car. We test drove it and Carolyn told me about the car. She did not lie to me, she was polite, knew the vehicle, and she did not talk the typical car sales stuff. I work at the shipyard in Newport News and I suppose the way I was dressed the other car dealers did not like but Carolyn did not seem to be concern. On May 10, 2013 I drove off the Casey KIA car lot with my dream car thanks to Carolyn Fite. More

My overall experience with this dealer was good, very helpful and informative. I am waiting now to see if their followup will be as attentive as their sales. helpful and informative. I am waiting now to see if their followup will be as attentive as their sales. More