Casey Kia

The friendly atmosphere immediately relaxed me. The manager stopped by to introduce himself, shake my hand to welcome me to their dealership, and he also called me a few days later to follow up and ver manager stopped by to introduce himself, shake my hand to welcome me to their dealership, and he also called me a few days later to follow up and verify that I was happy with my purchase decision. My sales representative, Mr. William Carter Jr. was professional, friendly and knowledgeable. He made my new car purchase experience pleasant, hassel free and comfortable. He took the time to ensure I was happy with the make and model, special features, purchase price and monthly payments. He exceeded my expectations and went over every detail and feature of the vehicle. He programmed the Bluetooth and offered to program the remote to my garage. It was a pleasure working with him. The Finance Department is exceptional. When I had questions after the purchase, I was seen immediately without an appointment and all of my documents were patiently explained to me again. I would recommend Kia of Newport News to everyone. They care about the customer with outstanding customer service, attention to details, friendly atmosphere, knowledgeable staff and safe reliable products. I am proud to be a part of the KIA Family for life. More

Casey Kia is by far the best dealership in Newport News. I currently reside in New York but was in town visiting for Memorial Day. I heard the advertisement on the radio and decided to give them a call. Tha I currently reside in New York but was in town visiting for Memorial Day. I heard the advertisement on the radio and decided to give them a call. That was maybe one of the best phone calls I’ve ever made. I am now an owner of brand new 2013 Kia Rio and is all because Badara. . Badara, is not your typical car salesman. Not only is he funny but he truly cares about his customers. I must say I was quite skeptical of purchasing a car due to all the horror stories I read about other dealerships on dealerrater.com but Casey Kia by far provided exceptional customer service and they truly deserve the 4.8 score . I went in with a mission of purchasing used 2007 Nissan Altima but after learning it was a 5 speed, Badara offered me a better options that provided me more bang for my buck. He was very attentive to my wants and needs of a car. The one thing I appreciate the most is that he did not force nor rush me to make any decisions. Instead he made his mission to ensure that I was comfortable with the financial commitment that comes with financing a car before giving me any paperwork to sign. I have already referred almost all my friends from VA and NY. Badara, thank you for the lovely experience and I will definitely buy another car from you in the near future. More

The service given was excellent, Ken was exceptional he explained the procedure in detail, the questions we asked we were satisfied with the responses we received, and his guidance given to my daughter was explained the procedure in detail, the questions we asked we were satisfied with the responses we received, and his guidance given to my daughter was great.The lady Manager greeted us as we came in and the Director of Finance came over to us and then invited us to his office and we were very comfortable. Great Company, excellent service overall. More

When i first arrived at Casey, i truly had my doubts about the quality of car i would find, considering my price range as well as what i was requiring from the car itself. Badara was not only able to h about the quality of car i would find, considering my price range as well as what i was requiring from the car itself. Badara was not only able to help me, but he did so through his hard work and diligence. He ended up finding the exact car i wanted at another dealership and decided to take me there to pick it up. Badara is one xxxx of an employee, and really made a difference in the options i was given at Casey. Not only will i be recommending Casey again, but more specifically Badara and the sales team. Thanks again More

On May 10, 2013 I left work in my work cloths and I stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me and asked how could she help me. I told her I was looking for a convertible, she took me inside and we looked on line and found my dream car. We test drove it and Carolyn told me about the car. She did not lie to me, she was polite, knew the vehicle, and she did not talk the typical car sales stuff. I work at the shipyard in Newport News and I suppose the way I was dressed the other car dealers did not like but Carolyn did not seem to be concern. On May 10, 2013 I drove off the Casey KIA car lot with my dream car thanks to Carolyn Fite. More

My overall experience with this dealer was good, very helpful and informative. I am waiting now to see if their followup will be as attentive as their sales. helpful and informative. I am waiting now to see if their followup will be as attentive as their sales. More

We already love the service department (customer for over 5 years) so it was common sense for us to purchase our next car from this dealership. We dropped our Sorento off for service after work and purchase 5 years) so it was common sense for us to purchase our next car from this dealership. We dropped our Sorento off for service after work and purchased an Optima all before dinner time! Carolyn took us for a test drive and went over the details of the car. Her knowledge of the car (on a 2011 model in 2013, impressive) and no-nonsense approach sold us. Above and beyond customer service...From a family who wants and appreciates a consistent level of service walking in the front door and driving out the back bay...you are our neighborhood dealership. Thank you all! More

Scott and Rebecca were extremely helpful and professional throughout the entire process. They worked with us and not against us to come home with a new car. They are a great team, I would recommend them to throughout the entire process. They worked with us and not against us to come home with a new car. They are a great team, I would recommend them to everyone. More

assisted me with airbag recall even when my car wasn't specifically listed because it had recall issues and did it all with a smile wasn't specifically listed because it had recall issues and did it all with a smile More

I was looking to buy a car. I graduated college in 2010 sitting on a bulk sum of student loans. Maybe 5 or more dealerships told me no didn't ask questions didn't give me options did nothing but sent me on sitting on a bulk sum of student loans. Maybe 5 or more dealerships told me no didn't ask questions didn't give me options did nothing but sent me on my way with a credit report. I went to Casey Kia spoke with Carolyn Fite she understood my needs and concerns and got with me right away. The problem wasn't the right choice of car but more so my credit. Carolyn was always on top of everything if not steps ahead. I contacted this one place in which I believed would provide me with a loan for the Forte gave her all their information and within 30mins she called me back telling me they were trying to scam me made me believe they would help me get a car from her get me into coming in their office and buy a car from their lot. She did research, spoke with people, educated me, she kept me updated with status's, returned my phone calls within an hour, listened and brought me the best options. Her team was awesome with working within my means telling me benefits and finding insurance anything you could ask for they provided. WITH A WARM HEART & SMILE.I will recommend her service to any and everyone I hear is looking to buy a car!!! By far the best!! GO ASK FOR CAROLYN! Above and beyond service. More