Casey Kia

On May 10, 2013 I left work in my work cloths and I stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me stopped at 3 different car dealerships and no one came to offer me help however when I arrived at Casey KIA in Newport News Carolyn Fite greeted me and asked how could she help me. I told her I was looking for a convertible, she took me inside and we looked on line and found my dream car. We test drove it and Carolyn told me about the car. She did not lie to me, she was polite, knew the vehicle, and she did not talk the typical car sales stuff. I work at the shipyard in Newport News and I suppose the way I was dressed the other car dealers did not like but Carolyn did not seem to be concern. On May 10, 2013 I drove off the Casey KIA car lot with my dream car thanks to Carolyn Fite. More

My overall experience with this dealer was good, very helpful and informative. I am waiting now to see if their followup will be as attentive as their sales. helpful and informative. I am waiting now to see if their followup will be as attentive as their sales. More

We already love the service department (customer for over 5 years) so it was common sense for us to purchase our next car from this dealership. We dropped our Sorento off for service after work and purchase 5 years) so it was common sense for us to purchase our next car from this dealership. We dropped our Sorento off for service after work and purchased an Optima all before dinner time! Carolyn took us for a test drive and went over the details of the car. Her knowledge of the car (on a 2011 model in 2013, impressive) and no-nonsense approach sold us. Above and beyond customer service...From a family who wants and appreciates a consistent level of service walking in the front door and driving out the back bay...you are our neighborhood dealership. Thank you all! More

Scott and Rebecca were extremely helpful and professional throughout the entire process. They worked with us and not against us to come home with a new car. They are a great team, I would recommend them to throughout the entire process. They worked with us and not against us to come home with a new car. They are a great team, I would recommend them to everyone. More

assisted me with airbag recall even when my car wasn't specifically listed because it had recall issues and did it all with a smile wasn't specifically listed because it had recall issues and did it all with a smile More

I was looking to buy a car. I graduated college in 2010 sitting on a bulk sum of student loans. Maybe 5 or more dealerships told me no didn't ask questions didn't give me options did nothing but sent me on sitting on a bulk sum of student loans. Maybe 5 or more dealerships told me no didn't ask questions didn't give me options did nothing but sent me on my way with a credit report. I went to Casey Kia spoke with Carolyn Fite she understood my needs and concerns and got with me right away. The problem wasn't the right choice of car but more so my credit. Carolyn was always on top of everything if not steps ahead. I contacted this one place in which I believed would provide me with a loan for the Forte gave her all their information and within 30mins she called me back telling me they were trying to scam me made me believe they would help me get a car from her get me into coming in their office and buy a car from their lot. She did research, spoke with people, educated me, she kept me updated with status's, returned my phone calls within an hour, listened and brought me the best options. Her team was awesome with working within my means telling me benefits and finding insurance anything you could ask for they provided. WITH A WARM HEART & SMILE.I will recommend her service to any and everyone I hear is looking to buy a car!!! By far the best!! GO ASK FOR CAROLYN! Above and beyond service. More

My family stopped by Casey Kia on April 5, 2013. I was impressed with the cleanliness of the showroom and the overall appearance of the dealership. The staff was friendly, and the salesman, Rob Harper, w impressed with the cleanliness of the showroom and the overall appearance of the dealership. The staff was friendly, and the salesman, Rob Harper, was not hovering around us, but rather talking with us like a friend. He took the time to understand the type of car we were looking for, and listened to our concerns and wants. He then said, "Based on what you have told me, this is what I recommend." To me, that was priceless. He truly listened to us. Rob took the time to show us the ins and outs of the vehicle, knowing that we were not buying yet. He also took the time to show us the Service Center and introduce us to the rest of the Casey Kia team. Again, knowing that we weren't buying yet. This wasn't to pressure us in to a decision, but rather help us to feel more comfortable when the time was right. I have to say that this is the warmest welcome we have ever received at a dealership, and the funny thing is, we didn't even buy the car yet. We were not made to feel this welcome when we actually walked into a dealer and bought two cars at once before. I was very impressed with Rob, and Casey Kia overall. We will be back to buy the Kia Sportage when the time is right. More

From my first email with Ken, he has been very helpful in selecting my new car. Laura was able to assist and provided a lot of great information on the car and answered many questions I had. She even took me selecting my new car. Laura was able to assist and provided a lot of great information on the car and answered many questions I had. She even took me for a drive so I could get the 'passenger experience.' I am thankful for both of them and their hospitality toward my 9-month old and my husband. I will definitely service my car through them and continue to shop with them. More

Brandon was a pleasure to work with. He was extremely personable. He was able to work with me and my needs. Brandon is one that I would definitely recommend to friends and family if they want a pleasurab personable. He was able to work with me and my needs. Brandon is one that I would definitely recommend to friends and family if they want a pleasurable car shopping experience. More

Over all experience "great". Carolyn Fite is a great sales person. Extremely personable, knowledgable/informative of the car and it's features, easy to work with and extremely helpful in all area great sales person. Extremely personable, knowledgable/informative of the car and it's features, easy to work with and extremely helpful in all areas. Pam Lawrence pitched in and helped us when Carolyn was busy with other customers. The finance officer was also easy to work with. Every one was very pleasant, patient and helpful. We definitely would recommend Casey's for a new car. Hopefully Carolyn will be available to help you. Pat Skinner More