Casey Kia

My recent experience at Casey Kia was wonderful, much to My recent experience at Casey Kia was wonderful, much to the credit of the Sales Consultant - Robert Harper. I arrived on a very cold and windy day My recent experience at Casey Kia was wonderful, much to the credit of the Sales Consultant - Robert Harper. I arrived on a very cold and windy day with my teenage son who uses a wheelchair, with hopes of finding a safe and accessible vehicle for him. Mr. Harper was so very patient to show us many, many vehicles - as we tested space and ease of loading my son's wheelchair in each one. He was very knowledgeable of features of each of the vehicles we were interested in. He stood in the cold without complaint or seeming concern, but continued to conduct himself with the utmost professionalism while still making us feel at ease. Once we finally found a vehicle which might fit our special needs, Mr. Harper, at my request, drove my teenage son and I around the test drive route. During our ride Mr. Harper took the time to talk to my son, to ask him what he was interested in and really personally connect with him. My son was impressed with him, which speaks volumes for Mr. Harper, as my son is a tough critic! I purchased the vehicle. I know if I had not had such a positive experience with the first person who made contact with me I would not have continued to look around the lot, which would have resulted in me taking my business elsewhere. I don't know how long Mr. Harper has been an employee at Casey Kia, but Mr. Casey and his ideals and standards were very well represented through Mr. Harper's kindness, professionalism, courtesy, patience and thoroughness to meet our needs. With sales consultants such as this - Kia, and Casey Auto Group will continue to represent outstanding customer service and satisfaction throughout the area. Whenever the time may rise that I am in need of a vehicle, I will return to Casey Kia, and I will definitely be requesting Mr. Robert Harper as a sales consultant. Thank you so much! More

Ms. Fite was friendly and very helpful as we asked questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extend questions about the purchase, and dealt clearly and honestly with the details of trade-in, purchase price, terms, and additional items such as extended warranty and service schedules. More

As the new owners of a KIA, I would like to take a few minutes and tell what a GREAT salesperson you have in CAROLYN FITE. Carolyn was the first person to greet us when we drove on the KIA lot, on Saturd minutes and tell what a GREAT salesperson you have in CAROLYN FITE. Carolyn was the first person to greet us when we drove on the KIA lot, on Saturday, February 2. Her main goal seemed to be to show us whatever we wanted to see and at no time did she try to steer us in another direction.... Carolyn was very professional at all time and went out of her way to make sure we were comfortable and did not lack for anything. We informed her that we were "looking only" and had other places we wanted to go to see other makes of cars in the SUV family. She never once tried to talk us out of going somewhere else, she just wanted us to have all the facts about the KIA before we left your lot. Upon giving us the facts, which included the price we would pay and the benefits from buying a KIA, we immediately made up our mind to stay right there and buy from her. YOU HAVE A TOP NOTCH SALESPERSON IN CAROLYN. DON'T LET HER GET AWAY! Mr. & Mrs. Clyde S. Banton More

Very professonal and knowledgeable staff. We knew we wanted a Kia because of the quality of vehicle and of course the warrenty. We were given several great options and decided to go with the Sedoma. R wanted a Kia because of the quality of vehicle and of course the warrenty. We were given several great options and decided to go with the Sedoma. Robert was assisted us from the minute we arrived to the time we transfered our things from the vehicle we traded to our new vehicle. I would recommend this dealership to anybody who in search of a new or used vehicle. More

This is my 2nd purchase from this dealer and Pam. I drove a long way just to do mu business here. Pam will bend over backwards for you and get you exactly what you want. You will feel like your deali drove a long way just to do mu business here. Pam will bend over backwards for you and get you exactly what you want. You will feel like your dealing with a friend and not a dealer, I can not recommend Pam enough and the staff at Casey Kia. I am a very experienced car shopper and I know what I am talking about. You want the best deal, then this is the place. More

Very friendly and profesional. Would reccomend them to anyone. A great experieance. Get things done in a timely maner. Check them out for your next new or used car or truck. anyone. A great experieance. Get things done in a timely maner. Check them out for your next new or used car or truck. More

Returning from overseas I had been researching my new KIA for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for t for over four months and could not wait to get my hands on a 2013 Optima. Settling in Chesapeake I dealt with two dealerships on the Southside for the convenience, only to make the drive north to Newport News. From the start Casey Kia paid attention to all of my requests and had the best selection in all of Hampton Roads to choose from. Pam Lawrence made the purchase of my new car exactly what it needed to be. Do your homework, have a price in mind, and go see the folks at Casey Kia (especially Pam). They will make it as easy as you want it to be. Oh yeah, they have an excellent full service maintenance crew on site as well. I was able to take my 2006 KIA Sedona in for service after it had been in storage for three years. Francine took good care of my van and I will definitely make the drive to the Northside to maintain my two Kia's. Thanks to the whole crew at Casey Kia for an outstanding experience. More

Very satisfied with the buying experience. Friendly and no pressure. Feel I was treated fairly. Was glad having two different salesmen (due to times I arrived over a period of several visits) was not a p no pressure. Feel I was treated fairly. Was glad having two different salesmen (due to times I arrived over a period of several visits) was not a problem. When I first saw the $1200 "Market Adjustment" price added to the car price window sticker, I was quite turned off. Had that been a serious item, I would not have gone further with the dealership. More

this is the most amazing dealership ever. great salesperson that helped me the whole step of the way and got me the car i will cherish for the rest of my life. dont go anywhere else for a vehicle. salesperson that helped me the whole step of the way and got me the car i will cherish for the rest of my life. dont go anywhere else for a vehicle. robert harper you rock and so does everyone else there that helped me get my 13 optima sx in my favorite blue color and the deal of a lifetime. best dealership around point blank. thank you all so much. More

I can’t put into words how great my experience was. Frankly, it was more like hanging out with friends then it was buying a car for the first time. Right when I walked in I was greeted with a huge smil Frankly, it was more like hanging out with friends then it was buying a car for the first time. Right when I walked in I was greeted with a huge smile from Mrs. Pam. She dropped what she was doing, jumped up and made me feel welcomed the second I walked in. She made this experience very easy for me. It was my first time buying a car and I had a lot of questions! She was quick with the answers and ready to add more information than I had expected to receive. I told her from the beginning that this was all new to me and I wasn’t sure if I wanted to even buy anything today I was just curious about a car I saw online. While on the test drive she made it feel like I was riding around with a gal pal, not a sales rep pushing a sale. Not for one second did I feel like I was just money to anyone here. That was my concern about feeling like a person not just a couple dollar signs. After the test drive we returned to the store and again I asked a bunch of questions, she had patience and was super bubbly the whole time! I enjoyed getting to know her so when I return I wouldn’t feel like I didn’t know someone there already. And not only did Pam go far more than I thought anyone at a car dealership would go, everyone made me feel at home! Roberto and Charlie also helped out a lot! They definitely kept me laughing the whole time! Pam was going back and forth to make sure I got a great deal and that all my 100 questions were answered. Before I knew it I was leaving with the cutest car I could have found and I was more excited about getting to know the staff more then I was about leaving with a new car. Shawn, the “finance man”, was graciously patient with me and my “no-knowledge” of all that buying a car was like. He went above and beyond my expectations of what I was getting myself into, signing papers that I had no clue what they were, he explained in great detail what everything was! After spending much time with everyone and really feeling like I'm now part of the Kia family I would recommend buying a car from them (especially Pam, SHES THE BEST!!). I actually can’t wait to make up some excuse to visit them again! :) Thanks you guys!! More