Casey Kia

My husband and I had just moved to town from Hawaii the day before we went to purchase a vehicle form Casey Kia and were still rather jet lagged with our one year old son in tow as we set out to buy our ca day before we went to purchase a vehicle form Casey Kia and were still rather jet lagged with our one year old son in tow as we set out to buy our car. We were greeted by Pam Lawrence as we walked in from the parking lot. Immediately her friendly disposition put us at ease and she never once made us feel pressured. She was very understanding as we dealt with dirty diapers and snack time during the process. Because we were working with our credit union on the west coast it took a little while for all the paperwork to be completed but both she and Sean did their best to speed the process along and in the mean time she made sure our son stayed content in the children's play area. We were also given a full tour of the dealership and recommendations for restaurants to eat lunch at afterwards. Overall we were both very pleased with the experience recommend them. More

I had the priviledge of working with Pam Lawrence as my sales associate. Pam was very knowledgable, considerate, patient and overall a perfect sales associate for me. She took the time to explain in detail sales associate. Pam was very knowledgable, considerate, patient and overall a perfect sales associate for me. She took the time to explain in detail the perks of the car. I was alittle reluctant to move forward having just left from a previous dealership, but Pam ensured me she would do all she could to put me in a car and all I had to do was TRUST her. Needless to say a few hours later, I was walking out in my new 2013 Kia Optima. Did I mention she also found us $2000.00 in rebates. I know I told you several times that you are the best and I will repeat myself again, YOU ARE THE BEST!!! Kudos goes out to Pam as well as Roberto (Sales Manager) and Sean (Finance) the 3 made my experience at Casey Kia a lasting memory. Thanks again!!! More

I want to thank both Shawn Porter and Michel Perrimon at Casey KIA for the great deal on my 2013 Kia Forte Koup. I asked and was shown cars in my price range and allowed to tests drive my prospected vehicle Casey KIA for the great deal on my 2013 Kia Forte Koup. I asked and was shown cars in my price range and allowed to tests drive my prospected vehicle choices. Mr. Michael Perrimon handled my paperwork fast and explained every function of the car I purchased and made sure it was cleaned, detailed and fueled before I took delivery of it. Thanks to Mr. Shawn Porter, the buying experience was painless and he worked diligently to get the car for the price I wanted. These guys really looked out for me and I will go back to buy another car from them in the future. These two gentlemen were both professional and courteous; I highly recommend you check them out if you are looking for a new or used car. More

Let me first say that I previously had a bad experience with not one but two other dealerships so I was reluctant to go to a dealership to purchase my car. I went online and applied for a Capital One blank with not one but two other dealerships so I was reluctant to go to a dealership to purchase my car. I went online and applied for a Capital One blank check to avoid the financing game that are sometimes played. We met Pam and I was impressed the teamwork that was displayed. We came to meet with Brandon however Pam told us he was with another customer but she could help us. The first chance Brandon could pull away he came to introduce himself and to let us know that we were in good hands. BROWNIE POINTS for them both! She was attentive to the requirements of my dream car. She said "well these are the ones that fit your criteria, you just need to choose a color." She went and got the keys so I could test drive and I fell in LOVE. Then my least favorite part, so I thought. We talked about my blank check and Pam asked if I was willing to see if they could get me a better rate. They were able to get it financed with 1/2 interest rate that Capital One was going to give me, plus I was able to get gap insurance and my payments were still lover. Oh, Pam also asked did I own any other vehicles so I could qualify for $1,000 competitive discount - I did! To me, she just went out of her way to make sure I was satisfied. She gave me a tour of the dealership. Oh, the front door service, they washed and Pam filled it up with gas. The dealership manager explained about extended warranty and went over all my paperwork. The business manager followed up with a phone call to see if I wanted additional information on extended warranty. I just think EVERYONE really went above and beyond to make sure I had a pleasant car buying experience. Thank you! More

From the start, the salesman was friendly, helpful, and tried to understand exactly what I was looking for and did not push the more expensive options. Although they did not have the exact car I was looki tried to understand exactly what I was looking for and did not push the more expensive options. Although they did not have the exact car I was looking for they worked really hard to get me a good deal and i got more than i ever expected. There was no back and forth multiple times to get a deal done, the salesman (and sales manager) were very friendly and easy to work with and got me in a car that far surpassed what I initally was expecting. During the paperwork (and waiting) process, multiple employees talked to me and congratulated me on my purchase. Everyone was super friendly and made this the best car buying experience I have ever had. More

We had previously been to a local dealership and had a HORRIBLE experience and left there feeling lower than dirt. This made me think that every dealership would treat us this way; however, Pam Lawrence c HORRIBLE experience and left there feeling lower than dirt. This made me think that every dealership would treat us this way; however, Pam Lawrence changed our minds within the first few minutes.We came into the dealership to see what vehicle would best meet our needs and be within our budget. We had previously researched and was undecided between a Soul or an Optima. Upon our arrival to the dealership, we were greeted warmly by Pam. She asked us if she could help us and what we were looking for. We told her about our research and she took it from there. She explained to us that,in order to stay within our price range, our options were either the Soul or the Forte. Upon looking closer at and being given the option to test drive both vehicles, we decided to test drive the Soul. As Pam road along with us, she explained all the different features that it had in great detail in an easy-to-understand language. She definitely had our best interest in mind as well as realizing what our needs were. After deciding that we just "HAD TO HAVE" the Soul, Pam took us inside and proceeded to start the paperwork. We figured that this was just protocol and that we would not even come close to leaving with a new vehicle. Within a few hours, we were offered top-dollar value for our trade-in and had been approved for our loan for a new vehicle. We walked out of there being owners of a new 2013 Kia Soul(Sport Edition). This was the absolute BEST vehicle buying experience EVER!!! Everyone was so nice to us and for that we are eternally grateful. On a last note, we decided that Pam really puts the "P" in her name: patient, personable, professional,passionate, pleasant, polite, proficient,precious, and above all...PRICELESS!!! Thanks again, Pam, for making us feel good about ourselves and for believing in us!!! More

After Playing the "Numbers Game" with previous Dealers for 2 days. I was frustrated and exhausted. I walked into KIA and From Michael in Sales to Sean in Finance, It was no games, straight and to Dealers for 2 days. I was frustrated and exhausted. I walked into KIA and From Michael in Sales to Sean in Finance, It was no games, straight and to the point. They took all the numbers, Crunched them, and said this is what we are working with. The day after Signing the loan, Sean called us back and said "I have a better financing offer. With lowers payments and lower APR." The team went above and beyond to make sure I was satisfied. Be upfront give them all the REALLY info and they'll make it happen for you too.THANK YOU, Casey KIA!! More

I have had bad experiences in the past with dealerships that made the car buying process scary to me! I researched the KIA Optima and contacted Casey KIA. The experience you receive from Casey KIA will exc that made the car buying process scary to me! I researched the KIA Optima and contacted Casey KIA. The experience you receive from Casey KIA will exceed your expectations! They were not pushy unlike other dealerships and work very hard to find you the best deal and financing! Everyone greets you and the manager even comes and introduces himself! Badara Sow was such a pleasure to work with! He worked very hard to get me what I wanted. I LOVE my new KIA Optima! I will definitely be back and will recommend Casey KIA! More

everyone in the dealership was pleasant and helpful. Shawn and Mike answered every question i had and made sure i was making an informed decision. they took time with me...i did not feel like i was rush Shawn and Mike answered every question i had and made sure i was making an informed decision. they took time with me...i did not feel like i was rushed because of other customers. i felt like i was the only person in the dealership. great overall experience with everyone there. definitely makes me want to come back for everything i need...car maintenance and future sells. going to casey kia in newport news was worth the drive from virginia beach. kudos for a job well done to all the casey kia staff and everyone i made contact with...the receptionist, steve, charlie, mike and shawn...job well done!! More

Pam Lawrence seemed to know exactly what I was looking for and found the perfect car for me and my family. Great experience. I highly recommend Casey Kia. for and found the perfect car for me and my family. Great experience. I highly recommend Casey Kia. More