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Casey Kia

Newport News, VA

4.8
1,579 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA. Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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11999 Jefferson Ave

Newport News, VA

23606

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Showing 1,579 reviews

April 14, 2025

Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went abov More

by laurengilbert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katelyn Newsome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Casey Kia responded

Thank you so much Lauren for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

April 05, 2025

I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too. More

by heatherupchurch11118
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Casey Kia responded

Thank you so much Heather for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

April 04, 2025

Charles was very professional. Charles is very knowledgeable about all the products that kia had. I obtained a better warranty than the other kia dealership that I went to and uh, More

by Dez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Casey Kia responded

Thank you so much Dez for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

March 09, 2025

Very helpful and and understanding I will be back and buy from Charles again soon More

by jason341968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Casey Kia responded

Thank you so much Jason for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

March 08, 2025

Was attentive to my needs and was knowledgeable about the vehicle. I loved the experience, Charles was patient and easy to work with. More

by Andrea Easter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Casey Kia responded

Thank you so much Andrea for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

March 02, 2025

Drove 90 minutes to find out car was not even there and another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going More

by Riley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kaitlin Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2025 -

Casey Kia responded

Good Evening Riley. My name is Roberto A. Dial. I am the General Manager of Casey KIA. Thank you for your review and sharing your concerns about your experience. I apologize for the inconvenience, and the way you were treated during your visit. Can you please tell me what date you came to my Dealership, and the vehicle of interest that you were was there? Also did you speak to one of my Sales Managers during your visit? Thank you in advance for allowing me to get to the bottom of this for you.

Mar 03, 2025 -

Riley responded

I came in Dec 30th. It was for a 2021 Audi A6 stock #TX90493 VIN WAUL2AF24MN038956. I had terms already emailed to me from Wells Fargo with down payment, monthly payment and length of loan. Sales Manager Joseph.

Mar 03, 2025 -

Riley responded

Please reach out to me so we can discuss this further.

Mar 03, 2025 -

Casey Kia responded

What is a good point of contact for you? Thank you in advance.

Mar 03, 2025 -

Riley responded

757-681-1548 or email at Riley.s.lucia@gmail.com

Mar 18, 2025 -

Riley responded

This has not been resolved. I have even more concern since someone called me to congratulate me on a car I did not purchase, and then proceeded to tell me my information was put in someone else’s file on accident. 2 months later? My information was inserted into someone else’s sales jacket with the same name? No ok.

March 02, 2025

Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have eve More

by Memphis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Martinez F.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aiden Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Aiden Brenner! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 21, 2025

Aiden is awesome. This young man is very knowledgeable in Kia Fortes I tell ya!! I was just at Casey Kia getting an oil change and was wondering about their buy back p More

by BELIZELOVELY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Martinez, Nick Schmierer
Feb 21, 2025 -

Casey Kia responded

WOW!!! Thank you so much for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Aiden Brenner, Nick Schmierer, and Jacob Martinez! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 20, 2025

Worked well with us to help find the best car for the best price. Very knowledgable about the vehicles. Very patient with us while choosing the dream vehicle. More

by Crystal Valentin
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Casey Kia responded

Thank you so much Crystal for the five star review! We are extremely grateful for the opportunity to earn your business! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

February 17, 2025

Great to work with. Explains everything well. Answers all questions. Fast turn around! Great customer service! More

by ChinPark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Casey Kia responded

Thank you so much Chin for the five star review! We are extremely grateful for the opportunity to earn your business again! Also thank you for the wonderful endorsement of Charles Archer! We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future! Sincerely, Roberto A. Dial -General Manager

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