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175 Reviews of Casey Kia - Service Center
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January 01, 2020
Always friendly people. The waiting area is comfortable and clean. Complimentary coffee and snacks are available while you wait. The wait time is normally less than what they tell you at check in. and clean. Complimentary coffee and snacks are available while you wait. The wait time is normally less than what they tell you at check in. More
by shflbout
December 20, 2019
Appreciate unexpected extras! For Christmas I told my 90 -year-old father I would get his car inspected and pay for any repairs or maintenance.As soon as I drove in,I was attended For Christmas I told my 90 -year-old father I would get his car inspected and pay for any repairs or maintenance.As soon as I drove in,I was attended to and service on car started.Repair shop clean and impressive.The state inspection was free as well as a great wash and vacuum,including tires and rims.I was quite proud to return his car to dad looking so good.All employees were top notch friendly. More
by Sonny
Employees Worked With
Don’t remember.
December 18, 2019
Good availability of appointments, waiting room is nice (TV a little loud) . Greeted promptly with a smile, welcomed to service area addressed directly by name very nice touch. (TV a little loud) . Greeted promptly with a smile, welcomed to service area addressed directly by name very nice touch. More
by goin2margaritavil
Employees Worked With
Katie, Joseph Butkiewicz, Pamela Denny
December 09, 2019
I was at the dealership for service. I ended up buying a vehicle. Charles did a great job! Be advised Mr. Casey Charles is one of your best assets. vehicle. Charles did a great job! Be advised Mr. Casey Charles is one of your best assets. More
by Rage7850
Employees Worked With
December 07, 2019
In and out fast. Had a recall performed for an ECU update. Greeted by the service writer. Couple of signatures and 30 minutes in the lounge. update. Greeted by the service writer. Couple of signatures and 30 minutes in the lounge. More
by Chrisf757
Employees Worked With
Joseph Butkiewicz, Pamela Denny
November 22, 2019
Excellent, prompt, quality service. All service fully explained, done well and ahead of schedule. Staff was polite, helpful, and provided good service advice. Shuttle service was great. explained, done well and ahead of schedule. Staff was polite, helpful, and provided good service advice. Shuttle service was great. More
by James_noel
Employees Worked With
Bernie Toth (he is five star as well), Joseph Butkiewicz, Pamela Denny
November 19, 2019
I had a terrible experience with the service department 11/18/2019. I scheduled online for factory maintenance and state inspection. Granted I arrived 10 min late, but they could not find me in the compu 11/18/2019. I scheduled online for factory maintenance and state inspection. Granted I arrived 10 min late, but they could not find me in the computer and I told the lady I needed the factory maintenance for 70,000 miles and a state inspection and that the check engine light was on. The state inspection never got done. And they did a diagnostic without me asking. I asked for the multi inspection but not a diagnostic. They charged me $90 for the diagnostics and told me it would be over $700 to fix some sensor issues. Also they did an oil change and didn’t even put a sticker on my car to remind me for the next oil change. They also didn’t call me to advise me any of this. I had to call them to find out what was happening. I had to pick up my car after the service department closed because I worked all day. They took my credit card information over the phone and told me I could pick up my until 8 pm if I went to the sales department. When I got there the lady gave me the keys. And I asked her where my car was and she didn’t know. She said it’s either on one side of the building or the other. So I had to trek around in the rain to find my car. And it was very dark outside. And it I got the impression no one gave a xxxx. It was a definite cluster* I also found the details on my computer to show where I scheduled. So if anyone needs to see this I can verify this. This system is asking me to rate the individual. I worked with Pamela. She did ok. I’m not happy with what happened from there. ...... So I left the information up that happened to me 11-18 because it happened and nothing will change that fact. It had an impact. BUT Joseph did work it out for me and took off the charge for the diagnostic and he was super nice. So Kia does try to make it better. And Joseph didn’t give me grief or cop an attitude like a lot of other managers from other places. And I’m not one to complain. I don’t like to rock the boat. But I had to In this instance because I felt blind sided. But thanks to Joseph all is well. More
by reenie
Employees Worked With
Joseph Butkiewicz, Pamela Denny
November 16, 2019
I had my oil changed and Casey recommended tire rotation and air filter after checking the vehicle out. I had those done and they were very thorough. and air filter after checking the vehicle out. I had those done and they were very thorough. More
by Wanda Kee
Employees Worked With
Katie
November 09, 2019
Christine Allen is an exceptional employee. I came in with a tire sensor issue and she explained the situation in detail and the service was taken care promptly. I appreciate your help! Respectfully, with a tire sensor issue and she explained the situation in detail and the service was taken care promptly. I appreciate your help! Respectfully, Danielle Quill More
by DQ
Employees Worked With
Christine Allen
