Casey Kia - Service Center

A great explained detailed information on buy a new car Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks Helped me understand everything and help me get into a new car with no problems and great knowledge of everything made me feel great thanks More

Oil change for my car Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and t Big Juan was very professional and accurate and quick on servicing my car. I really appreciate the customer service that was giving to me by him and the service manager who was on duty during my visit. More

From Just a Thought to Got it Done! My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul a My son and I were just thinking about the possibility of getting a new Optima (black preferably) but I had no funds to make that work. We had a Soul and had brought it in for its service. While there my son looked around the lot and saw one of the models he really liked. He told me about the vehicle and I told him that if they could make it work, we will do the trade. As usual, Sarah and the crew at Casey got to work and helped us get it done!! Everyone was so courteous and helpful throughout the whole process! They made us feel like part of the family!We couldn't get the black one but my son got one he really liked! I am happy with his choice. This is an updated graduation from college gift for my son. I must say, it does make him look more like a college grad! Special thanks to Brandon, Roberto and Steve--you too, Angie!! :) Sarah was fabulous, friendly and knowledgeable More

I called Francine told her my problem, she told me to come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I h come in, she checked the van, told me what they thought the problem was. She kept the van, since my husband was sick she sent me home in a van. I had to take him to the hospital with a mimi stroke, she returned my van at the hospital fixed! Have had no problems since, will make the trip from Suffolk to Francine for any work, inspection, etc. from now on. Great people and service! What was wrong with the van was not what the other dealer had said! More

Our vehicle was subject to a recall, however, we had not had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man ad had an opportunity to get it in for service due to surgery and several other issues. We had not realized the seriousness of the issue until a man advised us while we were driving that we had no brake lights. We were close to the dealership on a Saturday and stopped in to see if we could get any assistance even though we knew the service department was closed. We were met by Ken Ashcome who immediately began assisting in getting the work order written up to get the vehicle inducted and advising that he could call and get us a rental vehicle if we needed it. As luck would have it, Francine Stewart just happened to be there and began looking into one of the dealership's rental cars. She returned shortly with a key and advised that our vehicle would be inducted for recall work on Monday. She told us to keep the rental car as long as we needed it. True to her word, our vehicle was brought in on Monday and she personally oversaw all service required, advising me Monday afternoon that all required work was complete. I have had our vehicle serviced there before and have always been extremely happy. We have remained with this dealership's service department as a result of the original deal and the way we were treated when we bought the vehicle. We have not been disappointed in its service department either. We do know that when we are in the market for a new vehicle, this is where we will be. We would have probably been in for a new vehicle by now, but are still extremely satisfied with the one we bought and are not in a hurry to get rid of it. v/r chuck morris More

assisted me with airbag recall even when my car wasn't specifically listed because it had recall issues and did it all with a smile wasn't specifically listed because it had recall issues and did it all with a smile More

I purchased a used 2011 Kia Sorrento from another dealership and it is still under the 60, 000 mile warranty. Casey isthe only Kia dealership in my area, so when my breaks started acting up I took it dealership and it is still under the 60, 000 mile warranty. Casey isthe only Kia dealership in my area, so when my breaks started acting up I took it there. I have had two interactions at that dealership, neither worth bragging about. The first time, I was talking to the service rep and let him know my infant daughter was asleep in the back of the vehicle and to let me know when to take her out. There were other cars in front of mine, so when he said he was going to test my brakes (to see that you can push the pedal to the floor) I figured he was going to sit in my car and press the brake to thefloor. Instead he drove around the other cars in the garage and took my car off the lot with my daughter still in the car. I tried chasing after the car and waving him down but he was too fast. Then when he finally got back, the best the general manager could tell me was they were getting iPads for the Waiting area. On the second visit, they asked what time i wanted to bring my car in for the followup and I asked for the earliest appointment. They said that was at 7 am, and I got there, was told a mechanic doesnt come in till 730 at the earliest andthat they stilstill had to finish from the day before . They didn't start my car until 815 and I was there until almost 11. With both times, I was told that my brakes are just fine, but no one should be able to push the brake pedal to the ground when stopped at a light. This is by far the worst experience I've ever had with a dealership and i would have never purchased a Kia had i know this would be the situation!! More

I went in for a oil change on a service plan I'd purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year purchased when I started the lease on my Kia Soul. Unbeknownst to Casey Auto Group, I'd had a terrible experience with another Kia dealership a year ago. It turned out that when I purchased the service plan, the jerk who sold it to me pocketed the money and then never signed me up for the service plan. Worse, when I learned of this, it took two weeks of screaming, raving madness to convince the people at the other Kia dealership that I'd been wronged, and it involved threats of litigation, profanity, and intense arguments. It was, by far, the worst encounter with any organization I'd ever had, and I am an AT&T customer, so that's a profound statement. So when I went into Casey Kia, I was probably what I would call a "Problem Customer." Viewing all Kia Dealerships as an evil, incompetent, nightmare, I was tense from the moment I walked in the door. Service Adviser Christine Allen was kind and polite, and put me at ease... until something went wrong. It turned out my service plan had been erroneously cancelled, and I was going to be charged the $45 for the oil change. While that may not seem like much, I immediately had flashbacks of my previous encounters, and was furious that I'd been wronged once again. At this point, I was irrationally enraged, and ready to begin screaming, cursing, flailing my arms and generally behaving like a psychopath until burly mechanics were forced to toss me out of the garage. I approached Christine, who did what so few people in customer service fields can: she listened. She acknowledged I had been wronged and sympathized. She began to helpfully try to solve the problem. She went above and beyond, looking up numbers and expertly navigating through the dense maze of Kia's corporate structure, trying to find out what had happened. She was willing to get on a three-way phone call with me and the other Kia dealership, and helped me to find the problem. I then went out into the parking lot and shouted a bit at the people who had messed up, but I no longer associated them with Casey Kia. By her professional demeanor and competence, she'd in one fell swoop turned my opinion of Kia Dealerships around. Walking back in, I handed her the phone and she quickly set right what had been wrong, reinstating my plan. My car had already been serviced by this point, and I was free to go. So not only did Christine provide excellent customer service, she did so in every customer service professional's worst nightmare: an irrational customer enraged by something the agent had no control over. So thanks a lot to Christine Allen, for her patience and professionalism. I would definitely go to Casey Kia again. More

On 10/22/12 I went to the dealership to get a second key for my Kia Rio...being kind of in the market for a new car to replace my Ford Expedition...my wife stumbled upon the Kia Sorento. This is when Pam sa for my Kia Rio...being kind of in the market for a new car to replace my Ford Expedition...my wife stumbled upon the Kia Sorento. This is when Pam saw us and explained everything about the Sorento. Her knowledge of the vehicle and ability to work with me as far as the bottom line is concerned was awesome. Her knowledge of Certified Pre-Owned cars and the Kia Warranty was fantastic + the history of the vehicle pretty much sold me and my wife before walking into the dealership! She was by far the best car sales person I have ever purchased a car from and will most likely (if I'm in the market for a Kia again) be a repeat customer. More