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169 Reviews of Casey Kia - Service Center
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February 05, 2023
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership. More
by dotncgirl
Helpful January 02, 2023
Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department.... More
by Safrazier3
December 27, 2022
Was given conflicting information about the necessity of my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was my service. One Rep said it was absolutely necessary, while another said I could wait until my next appointment. It made me feel like one person was money driven and the other wasn’t. I don’t like that because now I’m not sure which is true. More
by harrisnai17
Employees Worked With
November 16, 2022
Becca Crist has also been invaluable to me. She helped me with my repair order for my insurance so we could finally get my part approved from my accident I had in my vehicle. Becca is amazing She helped me with my repair order for my insurance so we could finally get my part approved from my accident I had in my vehicle. Becca is amazing at what she does and she will always make sure she takes care of you. She is one of the good ones that I would personally recommend to anyone!! More
by ZacnBray
Employees Worked With
Rebecca Crist
November 09, 2022
We've been pretty happy with Casey Kia service since we bought our car there in 2015, but our most recent state inspection visit left us feeling ripped off. They placed an order for two new tail light ass bought our car there in 2015, but our most recent state inspection visit left us feeling ripped off. They placed an order for two new tail light assemblies; telling us that our car would fail inspection without them, and placing a rejection sticker on the car until we returned to have the new assemblies installed. We paid for the order, but when we inspected the car at home, we discovered that only one tail light assembly was defective. We also noticed an extra charge on our bill for using a credit card. Casey Kia had never charged us for using a credit card before. After seeing our pictures of the two tail light assemblies, they admitted that only one needed replacing. They agreed to refund our purchase of the unneeded assembly and we refused to pay the credit card surcharge. Rather than refunding both charges to our credit card, the manager said he would "mail us a check." We are still waiting for the check. We're very disappointed to see the changes at Casey Kia. More
by TMF
Employees Worked With
Rebecca, but our concern is with the management
September 19, 2022
Was not notified that free oil changes had “expired” Cost a lot of money Ugh “expired” Cost a lot of money Ugh More
by lkincade528
Employees Worked With
September 06, 2022
Casey KIA is the best among the car dealing industry. My car was serviced twice by this company, and ever since I didn’t encountered any problem. My only issue with them is keeping up with time . My car was serviced twice by this company, and ever since I didn’t encountered any problem. My only issue with them is keeping up with time . More
by kamelrasheed17
Employees Worked With
Gene Riddle, Gene Riddle
August 24, 2022
They finished the job on the first day. I am satisfied with the job done. I am satisfied with the job done. More
by kaysha.
Employees Worked With
