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Casey Kia - Service Center

Newport News, VA

2.9
175 Reviews
Call Service Center (877) 771-9025

175 Reviews of Casey Kia - Service Center

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June 02, 2022

I did not have any issues getting my kia serviced. Wait times was less then 2hrs More

by carmichael514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Duncan
Report | Print
Jun 08, 2022 -

Casey Kia responded

Glad Joey was able to help you out. Thanks for continuing to service with us at Casey Kia!

April 28, 2022

Outstanding Dealership as far as their Free oil changes for life, and free VA State Inspections for life. There is a great Service Advisor Becca Crist there, that is professional and very excellent in More

by Yoseftinney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca Crist
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May 30, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of all of your service needs. Also thank you for the positive endorsement of Rebecca Crist. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

March 12, 2022

Excellent in every way . Prompt. Cost effective! Clean! Christina is great ! Techs are great! Waiting area is great! More

by Omccobg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
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Apr 10, 2022 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

March 02, 2022

Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody More

by Darrellsnyder64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Allen
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Mar 07, 2022 -

Casey Kia responded

Thank you so much Darrell for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christina Allen and the rest of my service staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 17, 2022

Christina lets me kniw how long the work will take, the cost up front and she always finds coupons ro help me out. More

by Bev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina Allen
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Feb 20, 2022 -

Casey Kia responded

Thank you so much Bev for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Christine Allen. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

February 08, 2022

As usual my service was efficient and very professional. I have always had excellent service on my 2018 Kia. More

by dolam
Customer Service
Recommend Dealer
Yes
Employees Worked With
Becca Crist
Report | Print
Feb 13, 2022 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Rebecca Crist. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager

December 19, 2021

This dealership has never completed a required repair on my car without problems. Never again, More

by Not Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Billy Jo Bob
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Dec 20, 2021 -

Casey Kia responded

Sorry the hear you are having a repair issue. Please call me direct to discuss and resolve your service issue. Ed Colton Parts & Service Director Casey Kia 757-933-2243

December 11, 2021

They take really good care of my Optima. Glad I chose them. Ask for Becca, she rocks! More

by kksingsrock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becca
Report | Print
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for wonderful endorsement of Rebecca Crist. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 10, 2021

Great dealership. Charles Archer is 100% customer oriented sales person. Over the past 10 yrs I've purchased 3 vehicles. I'm not just a customer but a friend for life. More

by RTUNIA
Recommend Dealer
Yes
Employees Worked With
Charles Archer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Allen
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Dec 11, 2021 -

Casey Kia responded

Thank you so much Mr. Tunia for the five star review! We are extremely grateful for the opportunity to take care of all of your automotive needs. Also thank you for the wonderful endorsement of Charles Archer and Christine Allen. Thank you for your loyalty and your friendship! Sincerely, Roberto A. Dial- General Manager

December 09, 2021

Christine was very helpful explaining the problem, processes, and keeping us informed about the progress. The loaner we were given made the experience mostly pain free More

by jlambj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine
Report | Print
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of Christine Allen. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

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