Back

Casey Kia - Service Center

Newport News, VA

2.8
175 Reviews

175 Reviews of Casey Kia - Service Center

Sort by
December 03, 2021

Service department is helpful and pleasant. I recently visited for my one month appointment and felt like a VIP! I was a little late getting there, but it looks like I was scheduled in a way that they pl More

by liv1n4god
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Crist
Dec 11, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

December 01, 2021

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi More

by Getpaid2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Colton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Casey Kia responded

Sorry for any mix up please feel free to contact me direct @ 757-933-2243 i am sure we can resolve your issue. Ed Colton Service Manager Casey Kia

Dec 03, 2021 -

Getpaid2012 responded

Hello Tryed calling Number no good Call me 757 358 4189

November 17, 2021

Two recall appointments, they dont profit waiting for third hope my car doesn't catch fire. More

by Living in fear
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jada customer support, Shannon Lavender
Nov 19, 2021 -

Casey Kia responded

Please feel free to call me direct @ 757-933-2243 to discuss your issue. Ed Colton Parts & Service Director Casey Kia

October 21, 2021

Very good vehicle service department. Friendly and conscientious service staff. Service is performed on time at a fair price. More

by Jnoel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine and Bernie
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the positive review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff. We strive to exceed the expectations of all of our customers with radical hospitality. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

October 20, 2021

Very professional on time and quality work. No pressure and very friendly and the facilities were well maintained 👍 More

by Jscicchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2021 -

Casey Kia responded

Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of your experience and Ed Colton my Service Manager. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

October 19, 2021

I was just blown off for a scheduled appointment for a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a More

by mtag
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Rachael
Oct 20, 2021 -

Casey Kia responded

Please give me a call @ 757-933-2243 to discuss your visit. Thanks Ed Colton

October 07, 2021

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! More

by shortyfm93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Colton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your service needs. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial- General Manager

September 29, 2021

We have always been treated well at this dealership....by everyone. All that my husband and I have come in contact with are helpful and friendly. More

by crabgranny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roberto A. Dial
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Casey Kia responded

Thank you so much for the five star review. We are extremely grateful for the opportunity to take care of all of your automotive needs. We look forward to giving you radical hospitality for any automotive needs that you may have in the future. Sincerely, Roberto A. Dial- General Manager

September 24, 2021

Everyone is so nice. Even though I did not purchase my car from them I felt more at home then from where I did originally. Thank you Casey🤗 More

by MsKnight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My customer service from service was a woman who sat right as you come in the door. I'm sorry I forgot your name, Thank you
Sep 29, 2021 -

Casey Kia responded

Thank you so much Ms. Knight for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We look forward to taking care of all of your service needs in the future. Sincerely, Roberto A. Dial- General Manager

September 09, 2021

They simply ignored the warranty. Stated it was not covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corpor More

by AD Military Dad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Sep 17, 2021 -

Casey Kia responded

Thank you for your review! I apologize for the unsatisfactory experience that you had with my service department. Please contact me at r_dial@caseyauto.com to further address your concerns. I am more than happy to offer my assistance. Sincerely, Roberto A. Dial- General Manager

...
5
...