Casey Kia - Service Center

Service department is helpful and pleasant. I recently visited for my one month appointment and felt like a VIP! I was a little late getting there, but it looks like I was scheduled in a way that they pl visited for my one month appointment and felt like a VIP! I was a little late getting there, but it looks like I was scheduled in a way that they planned for it. Glad to have bought from Casey Kia. More

You Have to schedule three different appointment with these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appoi these guy's If you havent problèmes with your car under warranty work. Make appointment for to get it check took three month for the next appointment win I was in warranty And den make antother appointment To get it fix To found out that the warranty expired And den wanna charge us thousands of dollar to get it repaired win the prolongé the work..and let the warranty expired More

Two recall appointments, they dont profit waiting for third hope my car doesn't catch fire. third hope my car doesn't catch fire. More

Very good vehicle service department. Friendly and conscientious service staff. Service is performed on time at a fair price. conscientious service staff. Service is performed on time at a fair price. More

Very professional on time and quality work. No pressure and very friendly and the facilities were well maintained 👍 and very friendly and the facilities were well maintained 👍 More

I was just blown off for a scheduled appointment for a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a full diagnostics that was scheduled after a previous visit had shown a catalytic converter issue. Back then, this appointment was scheduled so that a mechanic could perform a complete check. When I came in this morning, they told me that the mechanic had to go out of state and wasn't available. When I questioned why they hadn't called, she said "They don't come in until 8. I didn't have time to call everyone." Well, I was the FIRST appointment that morning with that mechanic. And if the mechanic had had to go out of state, I doubt they didn't know until that very morning! So basically, Casey don't give a xxxx about wasting their customers time and money! I'll certainly never buy from any Casey dealer or take any vehicle for service there again - and I'd recommend that you not do so either. More

Outstanding service recommend some things checked on recalls everything is up to date, I was pleased! recalls everything is up to date, I was pleased! More

We have always been treated well at this dealership....by everyone. All that my husband and I have come in contact with are helpful and friendly. everyone. All that my husband and I have come in contact with are helpful and friendly. More

Everyone is so nice. Even though I did not purchase my car from them I felt more at home then from where I did originally. Thank you Casey🤗 car from them I felt more at home then from where I did originally. Thank you Casey🤗 More

They simply ignored the warranty. Stated it was not covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corpor covered. KIA corporate called and informed them it was. The "Service Manager" tried to bully me into paying in cash around 2400.00 USD. KIA corporate saved me from these unethical people. Save yourself the grief. Buy your Vehicle online from a reputable dealer. And schedule maintenance in Richmond. More