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Casey Volkswagen Subaru

Newport News, VA

3.7
569 Reviews
Casey Subaru - New Subaru & Used Car Dealer in Newport News, VA - Serving Norfolk VA, Hampton VA and the Virginia Peninsula. Our extensive inventory of Subaru models in Newport News include the all-new Forester and WRX, as well as the Crosstrek, Impreza, WRX STI, BRZ, Legacy & Ascent. Our large inventory and pleasant atmosphere make us the leading Subaru dealership in the Hampton Roads area.
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783 J Clyde Morris Blvd

Newport News, VA

23606

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Showing 569 reviews

June 20, 2017

The best experience ever!!! I came in desperate for a betyer deal and i can not believe just how good i was taken care of. Every call and experience has been golden. They say it. More

by rich&ann4ever
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Neal
Jun 21, 2017 -

Casey Volkswagen Subaru responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

June 20, 2017

Helpful and Fair Clayton was absolutely AMAZING! He was very personable and easy to talk to. He took us through everything at this dealership and even took us to a par More

by Kford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clayton Moats
Jun 21, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new car! We're very pleased to know that Clayton was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 18, 2017

Casey Subaru + Cameron Leak - awesome combination We bought a 2017 Subaru Outback recently. Cameraon met me shortly after entering the sales floor and right up front he was straight forward, knowledg More

by outbackowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Leak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new Outback! We're very pleased to know that Cameron was able to make your experience with us a great one. Thank you for giving us this review, we appreciate hearing customer feedback. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!

June 09, 2017

Great Customer Service Excellent care!!!! What a great group of people! I went in not really sure what to expect and everyone was incredibly knowledgeable and very helpful! I walked away with More

by Robert9982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Raheem Talley, Shawn Casey
Jun 12, 2017 -

Casey Volkswagen Subaru responded

Congratulations on your new car! We are pleased to hear that our team was able to provide you with a five-star worthy experience. Customer satisfaction is our number one priority and we always appreciate customer feedback. If you have any automotive needs in the future, we are more than happy to be of service. Thank you and we hope you have a great day!

June 07, 2017

Smooth Car Buying Experience I leased a car from Casey Volkswagen 3 years ago and as my return data approached Trey Leggett was in touch and made the transition process into a new More

by hmg8992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Liggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Leggett, Shawn Casey
Jun 08, 2017 -

Casey Volkswagen Subaru responded

Thank you for the great rating and review! Knowing that we can provide our customers with the utmost customer satisfaction is great to hear. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants. We hope you have a great day!

June 07, 2017

Service on Subaru Forester Great overall experience with the Casey service department. T. Perkins was professional, knowledgeable, and courteous. The loaner car process was pa More

by qwerty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tish Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2017 -

Casey Volkswagen Subaru responded

We want to thank you for taking time out of your day to leave us this awesome review and rating! A lot of work goes into making our customers satisfied with their purchases and making sure they receive the ultimate five-star experience, so we're glad you were able to get a worthy experience. Thank you for your business and your time. We hope you have a great day and we look forward to working with you again in the future.

June 01, 2017

Very Positive Shopping Experience Our shopping experience at Casey Volkswagen was very informative. Our salesman, Trey Leggett, gave an excellent review of the current Touareg's featur More

by touareg_sj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Leggett
Jun 01, 2017 -

Casey Volkswagen Subaru responded

Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Trey was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!

May 25, 2017

The Best in Hampton Roads I have many Subaru dealer choices here in Hampton Roads. I'd been disappointed by all of them until I brought my 2007 Outback across the water to Cas More

by mike313
Recommend Dealer
Yes
Employees Worked With
John Reese
May 25, 2017 -

Casey Volkswagen Subaru responded

Mike, thank you for leaving a positive review. We are glad that our Subaru dealership has a service center that can fix all your issues, including the unique ones. We appreciate you recognizing John's commitment to quality customer service throughout the years. He is a great asset to our team and all of our service staff strive to provide the best service possible to our customers. Again, thank you for your feedback and your continued business. We look forward to assisting you on your next service visit. Thank you and have a great day.

May 19, 2017

Practice Quality Casey VW Service Department Two Stars – 1 for customer courtesy; 1 for customer pickup Minus - three stars for craftsmanship. Took my reliable More

by Ticked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Liggins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Casey
May 24, 2017 -

Casey Volkswagen Subaru responded

Mr. Roberts, we truly apologize for your experience and any frustration that it may have caused. Our team will do everything that they can to find a speedy resolution for you. At your earliest convenience, please contact our Service Manager, Ed Colton at 757-988-1229. He would like to personally apologize and work with you to resolve your vehicle repair issues.

May 16, 2017

Best Subaru Service Team in Hampton Roads! The Casey Subaru team went the extra mile to take incredible care of me and my Outback! After a tough experience at a Norfolk Subaru dealer, my Servi More

by outback_tm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tish Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Reese
May 16, 2017 -

Casey Volkswagen Subaru responded

Thank you for the amazing 5- star review. We appreciate that you recognized our team's hard work, and especially John and Tatisha, for going above and beyond to assist you during your service. Our staff cares about our customers and try all they can to ensure that you stay well-informed and comfortable during your service experience. We are happy to hear that our team was able to make the necessary repairs to your Subaru to get you safely back on the road. Again, thank you for your feedback and we look forward to assisting you with your next automotive needs. We hope you have a great day.

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