Casey Volkswagen Subaru

Big Memorial Day sale. Contacted dealership looking for a Jetta Sportwagen, TDI trim. After a couple back and forth phone calls "one" arrived on the truck the night before (yellow warning flag). Went and t a Jetta Sportwagen, TDI trim. After a couple back and forth phone calls "one" arrived on the truck the night before (yellow warning flag). Went and test drove the car - car sells itself ... A++ ratings on the car. Wanted to see if wife's preferred color choice was available, sales Mgr hm hawed around about how hard it was going to be, the expense to deliver, passing the additional expense on to us, yada yada yada (Yellow warning flag) I was happy with the car, the options and the color. The color was wife's #2 selection - so on to price. USAA (thru Zag) said I should pay $27,814, dealer wouldn't budge off $500 over invoice. The funniest comment was when the Sales Manager told me he would sell that car tomorrow for $5K over invoice. I told him if he felt that he could do that, then have at it. Then he denied saying it and then he admitted to saying it .. and then he apologized for saying it. (first red warning flag) After some discussion (@ 855pm .. closing time), I made the comment to split the difference and we would continue the process the next day as it was late and I didn't want to fool around with the process any longer. Next day the new sales manager insisted on the over invoice price ($28,813). They ran credit - wife/my credit scores were both over 800 - should qualify for a good interest rate ... nope - offered 2.9 or 3.9. Umm, VW has a sale right now with 1.9%, why do they want more? (because they make more money - another red warning flag). Me and wife thought about it and were willing to go through with the deal if a couple options were included (i.e. floor mats, wash, full tank, etc) .. in the end, we walked away from the deal because they wouldn't toss in a set of custom floor mats - they wanted us to pay their cost vs. retail. Next day - the original sales manager calls the house "hey, what happened? I thought we had a deal, I want to sell you this car, will do what is required to get you in the car, yada yada yada" I informed him that I wasn't happy with the sales price, all the extra expenses added in (i.e. business license tax - why am I paying their business license tax?), the $498 processing fee, (already paying a $770 destination fee). Also told him I felt like I was being jerked around because I told the salesman, if your sales manager doesn't agree to my requests, I am walking out the door. If the overall process is like this - what should I expect with service after the sale? Seriously, if the sales process is so jacked up, what will service be like? He offered to do the $500 over invoice ($28,813) and throw in floor mats. That price is still $1K over the recommended sales price through zag. I told him I would consider his offer and think about it and would let him. Called back the next day to inform him of our decision (which was if they lowered the interest rate, reduced the price by $500, we would bring down the $10K down payment and drive away with the car) .. as soon as he answered the phone, he wasn't cheerful and seemed despondent to the phone call. I decided at that moment, I wasn't buying the car from them and would try my options with the other VW dealerships in the area (there are 4 within in an hour). When I informed him of this decision, he didn't even inquire as to why, just said, "if we can be of any assistance in the future, let me know". Obviously, they aren't interested in selling a car .. they are only interested in getting the most $$ they can while wasting customer's time. The longer the review, the more accurate and passionate the reviewer is about the business. I stay away from small short reviews and Casey Auto Group has a couple reviews like that on the net ... so maybe it is their employees giving good ratings to increase their standing. Don't know -- YOU decided, I made my decision and that is not to do a sale with Casey VW / Casey Auto Group. More

We took our VW in for a tuneup. When we picked it up, we couldn't drive it out of the parking lot before it died. They worked on it 4 times and never got it fixed and then said that they had done enough an couldn't drive it out of the parking lot before it died. They worked on it 4 times and never got it fixed and then said that they had done enough and we should live with it. Each time they worked on it, they continued to charge us even when they admitted their own mistake - like "wrong sparkplugs." We took it elsewhere and found other VW dealers that were more honest. More