Casey Volkswagen Subaru

Very good car buying experience so far I just walked my mom through purchasing her very first new car at Casey Subaru. I was not looking forward to the experience, having purchased many veh I just walked my mom through purchasing her very first new car at Casey Subaru. I was not looking forward to the experience, having purchased many vehicles over the last 30 years and never enjoying the process. Playing mind games with car salesmen is good sport when you are twenty or maybe even thirty something, but it is just a pain in the rear when you get older. Wasting large swaths of time waiting for the salesman to pretend he is working on a deal for you? No thanks! Thank goodness we were assigned Clayton Moats as our salesman at Casey Subaru. We started out on the AARP auto buying program site, typed in what we were looking for and what options we wanted, and then we submitted a request for dealers to contact us with their quotes. We very quickly received an email from Casey Subaru thanking us for considering them and assigning Clayton to us as our contact person. Clayton contacted me by email and then by phone to make an appointment for us to go to the dealership to meet with him for the purchase. I explained to Clayton that my mom is memory challenged when under stress, is a complete technophobe, gets intimidated by new things easily, and might even decide she wanted a different vehicle once she saw all the new things that she would have to get used to in the new car. Clayton assured me that he was very comfortable dealing with people with my mom's challenges, and that he had all the time we needed to explain everything to her and test drive other vehicles, if necessary. Since Clayton had her selected vehicle and the required paperwork prepped and waiting for her when we arrived, we might have been able to complete the process and transaction in about an hour. However, my mom needed several test drives of the selected car, several test drives of a different car, two separate indoctrination sessions to part of the tech used in her finally decided upon Subaru Legacy, and a wait for insurance documentation that had not been completed as promised by our insurance agent (grrr State Farm). Clayton never seemed to mind. His attitude was awesome, he was always smiling and upbeat, and he went out of his way to explain things clearly and as many times as needed to my mom. His manners were impeccable, something that you rarely find in someone of any age these days. I know car sales is a business and that these gentlemen and ladies are well trained in their jobs of selling, but all the training in the world will not provide a salesperson with the kinds of people skills that only come naturally and prevent interactions from seeming forced and fake. I hate rah, rah sales people who talk too loudly, address you as “my dear” when you are well past 40 years of age, and who try to avoid answering questions directly as if I am so stupid I can be mentally steered wherever they want me to go. With Clayton Moats, that dreaded type of experience will never occur. He is polite, knowledgeable, low-key but cheerful and sincere in his desire to help. It would be wise for Casey Subaru to do whatever is necessary to keep him around as their employee and not the competition’s. I would definitely buy a vehicle from him again. A shout-out must also go to Paul Clark at the dealership for being the one to provide an excellent price and assigning Clayton to us as our salesman. More

Thankful Client I took delivery 6 Nov 2015 of my new 2016 Outback Limited. It had been over 20 years since my last car purchase so I needed a lot of help plus I lived I took delivery 6 Nov 2015 of my new 2016 Outback Limited. It had been over 20 years since my last car purchase so I needed a lot of help plus I lived a 50 minute drive from the dealership. Clayton Moats was an answer to my prayer. He was patient, courteous, efficient, responsive, knowledgeable and professional in every sense. He worked with me on price, answered my many questions, followed through after the sale and even gave me a ride to pick up my new car. Not only was it a joy but also very unusual to work with someone who did every thing possible to insure my complete satisfaction. When I went for service 16 Mar 2016 Clayton helped me with a number of questions I had. John Reese was also excellent in servicing my car and answering my questions. It is very reassuring to work with people who have earned my respect and trust. Thank you for a job well done. More

Great Service I was in the market for a used car for my daughter. Trey (salesman) was very helpful to direct us exactly towards products that were in our price ran I was in the market for a used car for my daughter. Trey (salesman) was very helpful to direct us exactly towards products that were in our price range. I never felt pressure to "move up" to a more expensive model. Trey Leggett and all of the Casey staff were very friendly and helpful. Thanks to Scott in the business office and all in the service department as well. Great service and a great experience all around. More

Working with Trey Leggett and Dana Beaudry From the initial order experience in November to our pickup of the 2016 Impreza in March Trey has been very professional, courteous, friendly and thor From the initial order experience in November to our pickup of the 2016 Impreza in March Trey has been very professional, courteous, friendly and thorough. Should we need another Subaru in the next few years we would definitely come back and ask for Trey to help us. We have already mentioned the great service to several of our friends. We'd also like to mention that Dana Beaudry was very helpful in her approach to us with the add-ons. She has a bubbly personality and lots of energy. At the end of the whole buying and financing process it was nice to have someone with her energy walk us through the add-ons. More

Excellent Customer Service Tre was very professional and good to work with throughout our time at Casey Subaru. He understood our limits and did his best to find us a deal that Tre was very professional and good to work with throughout our time at Casey Subaru. He understood our limits and did his best to find us a deal that was agreeable and beneficial to us. More

Awesome Customer Service Trey worked hard to make sure that we were well taken care of. He made sure that the deal he provided us stayed within our limits and did not go over. Trey worked hard to make sure that we were well taken care of. He made sure that the deal he provided us stayed within our limits and did not go over. He was very thorough and very personable. Thanks Trey for all your hard work! More

Excellent customer service I had the opportunity to look at a variety of cars and Had good customer service. I could drive any car. I would recommend Trey for being outstanding I had the opportunity to look at a variety of cars and Had good customer service. I could drive any car. I would recommend Trey for being outstanding. More

Working with Clayton Moates was amazing!! Clayton Moats was amazing! Very helpful and honest. I would absolutely recommend my friends this dealership to deal specifically with Clayton. One of Clayton Moats was amazing! Very helpful and honest. I would absolutely recommend my friends this dealership to deal specifically with Clayton. One of the best experiences yet by far! More

Experience overall was good Tre was the best when it came to making our deal. He kept us informed and he was not trying to be pushy like some of the dealers..and that made us fee Tre was the best when it came to making our deal. He kept us informed and he was not trying to be pushy like some of the dealers..and that made us feel comfortable like he wanted us to be happy with our purchase regardless of the cost of the vehicle. Thanks again Tre!! More

Great! The whole experience was great and I would definitely recommend Casey to anyone trying to buy a car! Trey was great and very very helpful! The whole experience was great and I would definitely recommend Casey to anyone trying to buy a car! Trey was great and very very helpful! More