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Casey Volkswagen Subaru - Service Center

Newport News, VA

3.0
62 Lifetime Reviews Review Dealership

62 Reviews of Casey Volkswagen Subaru - Service Center

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November 09, 2020

"I bought a new VW here over a year 1/2 ago. They lost the..."

- rlauraa42

I bought a new VW here over a year 1/2 ago. They lost the second key before I owned it and were in the process of ordering a new one for me. Four keys have since been ordered that were unusable because they were cut wrong, and there have been several times in-between they said they ordered a new key but never called back about it. When I called to follow up they had not been ordered. I finally talked to several managers which took several days to even get a call back and explained the predicament and they assured me they had sent a claim about the key issue and that the next one should be fine. Fast forward to now and this last key still had the same problem. I talked to another manager and he didn't have any answers to why they kept getting unusable keys or any guarantee that the next one would work. It's been over a year and a half and I still only have one key. They don't seem to keep any record of the larger problem going on so I have to explain this to each person I talk to and still haven't gotten a resolution. Their best advice was to just call the VW hotline, which at this point seemed like they were just passing the problem on to someone else. They also assured me they would have another manager call me back about the key issue, and of course I have not been called back yet. This is unreasonable at this point and I've never had worse customer service anywhere. They are rude, unorganized, condescending, have extremely bad communication, gave me no resolution to the problem or follow through, and they are hard to get in touch with. At this point, I'm going to be forced to go somewhere else and pay out of pocket for a very expensive key they were obligated to give me. This is not a complaint about a one time issue, but continued bad service over a year 1/2 that has been beyond frustrating. I love my car but I really regret buying from this dealership.

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No
Employees Worked With
June 25, 2020

"Thank you Casey Subaru"

- Charles Frechette

Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. My thanks in particular to Dominik Westfor your truly a 5 star service. Thank you again.

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Yes
Employees Worked With
Other Employees : James Burley
September 14, 2019

"They don't do the work and cover it up."

- Mailman

I took my passatt in for recalls of the airbag. Engine module, and headlight screws. I waited over three hours. I was told the work was done and the paperwork would be mailed to me.10 days later someone calls to check on the service for review. I had no paperwork so she e-mailed it to me. I look to see ONLY THE HEADLIGHT SCREWS WERE REPLACED IN THE THREE HOURS. NO DEFECTIVE AIRBAG REPLACED NO ENGINE MODULE CORRECTED. I WAS SENT OUT IN AN UNSAFE VEHICLE. so far nothing but sorry. Come back and trust us to do it right and wait another 3+ hours for more poor service. I am disgusted with this inept group of irresponsible nitwits.

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Recommend Dealer
No
Employees Worked With
Grant Meadows.
March 31, 2019

"Recall and state inspection"

- Merry

Casey service personnel are great. Before arriving I get estimate on time. Normally, I am leaving within 15 mins of estimate. Everyone is courteous and gladly answers my questions. Thank you, Merry Sheppard

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Yes
Employees Worked With
February 22, 2019

"Amazing Experience!"

- aubvictoria

Absolutely love this place! The day started stressful in the service department because of all the things wrong with my current car. After venturing to the certified preowned section, I decided to look at getting a new vehicle. Nathan was out on the lot and offered to help me look at a vehicle I was interested in. I have severe anxiety so car buying has always been nerve wracking for me; however, he gently lead my significant other and I through the process. He did everything he could to put me in a safer vehicle at an affordable price. After all was said and done, we are paying less for a 2017 Jetta than it would have cost to fix my 2007 rabbit. I couldn’t be happier with my experience from start to finish at this dealership! Would definitely recommend doing any VW business here or any service business! Awesome experience!

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Yes
Employees Worked With
Other Employees : Grant
February 07, 2019

"Great sales team and awesome service "

- Shane

The car buying experience was quick and stress free. Service is quick and painless. Scheduling is easy. Parts department is friendly. I will buy and service my next vehicle with Casey

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Yes
Employees Worked With
Feb 07, 2019 -

Casey Volkswagen Subaru responded

Thank you for the 5 star review! We appreciate you letting us know how your visit went. We are so happy that your visit went well. At Casey, we pride ourselves on making sure every customer receives 5 star quality service. We look forward to earning your business in the future!

February 06, 2019

"Excellence++"

- RichW

Grant Meadows is probably the best service center rep I've ever encountered, bar none. In addition to completing the job early, which included an external detail, and cost well below what I was originally quoted as the price, actually took the time to walk me out to my car and we both inspected the quality of the work. That kind of service is never offered today except at Casey Subaru, even overseas, which over the years as a retired Army officer I have frequently found in some form, but not at the premier level offered at Casey Subaru. .Am looking forward to my next 6,000 mile service...…..R. Walters

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Yes
Employees Worked With
Grant Meadows
Feb 07, 2019 -

Casey Volkswagen Subaru responded

Thank you so much for the 5 star review Rich! We appreciate you taking the time to let us know how your visit went. Customer service is extremely important to us at Casey Subaru. With attention to detail and exceptional customer service, we believe every customer should walk out of our dealerships completely satisfied. We would also like to personally thank you for your service to our great country. We look forward to earning your business in the future!

December 28, 2018

"Precise"

- Miles

Tish. She is excellent. Ready for my arrival, repair time faster than estimated. She went through all that was completed and explained what might be needed for next visit.

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Yes
Employees Worked With
Feb 07, 2019 -

Casey Volkswagen Subaru responded

Thank you so much for the 5 star review! We appreciate you letting us know how we did and we are so happy that Tish was able to assist you during your service visit. Please let us know if we can be of any service to you in the future!

December 22, 2018

"Prompt, efficient and excellent service."

- jmelton41

I have to drive about 80 miles for service and I really appreciate it when I'm welcomed warmly and treated in a friendly fashion as I wait for my work to be done. I can't say enough good things about Tish Perkins.

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Yes
Employees Worked With
Feb 07, 2019 -

Casey Volkswagen Subaru responded

Thank you for giving us a 5-star review! We take pride in being able to not only meet, but exceed our customer's expectations. We always make sure our customers feel welcome. We are so glad that Tish was able to assist you@ We would like to thank you for giving us your business and hope you have a great day!

December 16, 2018

"Great service!"

- Dee

Very good management in the service center. Good service from start to finish. They kept my appointment time and handled everything I needed. They even advised and gave clear estimates for future work.

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Yes
Employees Worked With
Feb 07, 2019 -

Casey Volkswagen Subaru responded

Thank you so much for taking the time to let us know how we did during your recent visit to Casey. We appreciate your loyalty and look forward to earning your business in the future.

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