Casey Volkswagen Subaru

I called this dealer about a particular car (Audi Allroad) and told them my approx price range. After driving all the way there I test drove the car and it seemed good (except for a check-engine lig Allroad) and told them my approx price range. After driving all the way there I test drove the car and it seemed good (except for a check-engine light) and I was interested in buying it. Amir showed me what he said were ALL the service records (just April 2012) and the Carfax which was clean. Amir is a pleasant salesman and we got to the stage of negotiating price but to justify his higher asking price he suddenly produced MORE service records - May, June, and July 2012 which revealed much more extensive work had been done on the car INCLUDING A N REPLACEMENT MOTOR!! I counted more than $5k of work had been done on it by the dealer. This it seemed was a little detail that Amir kept to himself and might not even have told me about if I had bought at this asking price ! The number of miles on the replacement motor were not defined anywhere ( he claimed lower miles than the original but could not confirm). I have to say I was shocked and wonder what would have happened if I had agreed a higher price and then found out later about the replacement motor. I got the impression this was a lemon they wanted to get rid of. Part of the process of buying a car is based on reaching a level of TRUST with the dealer and the salesman. I would never trust this dealer again and would not recommend them to anyone. More

My experience at Casey Subaru was great!!! Everyone there was friendly and did their best to make purchasing my new truck wonderful. Ken King was my sales person and he answered all the questions we had abou was friendly and did their best to make purchasing my new truck wonderful. Ken King was my sales person and he answered all the questions we had about the different vehicles on the lot and if he didn’t have the answers he would go and find them for you. Casey’s management team worked hard on getting me the trade in value I needed on my older car, and pulled together to get me in my new car. The finance team stepped in to help with financing even though I had brought my own and was able to find me a better deal. I would go back to this dealership for my next vehicle without hesitation and would recommend this dealership to even my closest friends, in fact I have. More

DO NOT GO HERE!!!! I came here to buy a Volkswagen DO NOT GO HERE!!!! I came here to buy a Volkswagen jetta. The entire experience was xxxx. I ended up making 5 visits because they didn't believe my i DO NOT GO HERE!!!! I came here to buy a Volkswagen jetta. The entire experience was xxxx. I ended up making 5 visits because they didn't believe my income. I brought all the paper work needed and they wanted more. I was pushed around from sales person I sales person. Every time I went I was with someone new. No one knew what they were even doing. I was told the car would be in the shop for 2 days... 3 weeks later still not out. When it gets out and I'm ready to get it. They want another pay stub. I get paid monthly and it's directly deposited. I have them my tax papers and remittance. Still want more. I wouldn't come here if it was the last dealership in the world. More

Went in to Test drive a Tiguan or something similar and to see my finance options. I specifically asked for a base model which runs at around 21,000-23,000. After cryptically telling me that they would fin to see my finance options. I specifically asked for a base model which runs at around 21,000-23,000. After cryptically telling me that they would find my perfect car they began to look for a loan on my behalf from one of their finance company partners. After a long wait, which is typical of sleazy car dealerships they came back and said that I needed a co-signer, I asked them what the total amount of loan they were asking for was. They didn't answer directly, gave a lot of random generalities about finance (I have a degree in economics so I spotted the wall of xxxxxx manure) After a bit of yelling and demanding that they stop being too clever for their own good. They fessed up that they were trying to secure a $33,000 loan. Enraged I asked them why on earth would they try to go so much above what I asked for, they replied that they didn't have a base model and only the higher end model with lots of options I didn't want loaded. So I told them that their correct response should have been: "Sorry we don't have the car you want, would you like one for 10 grand more?" to which I would have said no. But instead they made upwards of 6 credit inquiries on my behalf, without even telling me what was going on. The level deception was overwhelming, these people make the mafia seem saintly. I walked out in disgust. And to boot, they have bibles sitting behind the desk and say a lot of sweet christ phrases, I assume to instill a sense of "we are too godly to be charlatans" Stay the xxxx away from this dealership, they are dishonest, pushy and slimy. More

As the other people in the reviews have mentioned, this dealership is incredibly terrible and "suave". They will force you to purchase at outrageous prices; its like they don't even understand customer ser dealership is incredibly terrible and "suave". They will force you to purchase at outrageous prices; its like they don't even understand customer service. Even after several walk-outs they still gave us xx prices and interesting haggling. I truly believe that the only reason this place is still in business is that because it is one of the few VW dealerships around. If it weren't, it would have easily gone under. DO NOT COME HERE TO PURCHASE A VW. It is not worth the stress and the lopsided haggling. The manager we were with gave us a scornful look, as we were a family shopping for cars. I cannot stress it enough, this place is terrible with customers and terrible with prices. More