Castilone Chrysler Dodge Jeep

Worst experience ever! I ordered a new 1500 Ram Bighorn truck in March, 2021 only to have it completely screwed up. This dealership has very questionable unethical practices. One minute I was told by my sa truck in March, 2021 only to have it completely screwed up. This dealership has very questionable unethical practices. One minute I was told by my salesman Cory on, 1 June, 2021 that my vehicle had arrived; to sorry your vehicle is still is on order, to you are late picking up your vehicle within the two weeks needed so you lost all your rebates by Steve Sr the owner. After I was told vehicle had arrived I requested Cory send me pictures of the truck and the window sticker, and I noticed several options that were not on vehicle, as well as options that shouldn't be, and informed him of such. He then stated that this is the vehicle that Steve Jr. mistakenly ordered first, and that mine was still on order. Because of all the mistakes that were made by this dealership previously I was contemplating buying this one, and not waiting any longer so I took the 44 mile drive out to the dealership the next day. After test driving and talking to Cory about the vehicle, I asked him if he had heard anything more about the specific truck I had ordered, and he said that it was still being built and because of microchips shortages things were being delayed. I then requested that if someone was interested in this vehicle please let me know, and give me an option of buying if other vehicle looks to be delayed longer than anticipated, since they original told me it would be in by mid May or early June for delivery, and he agreed. Two and half weeks later after sending text messages and calling dealership inquiring on vehicle with no response from either Cory or Steve Jr. I finally get a call from the owner Steve Sr. whom I had not spoken with before and he leaves message that he was told I had been calling for two or three days and was returning my call. I call him back and get the standard apology for someone not getting back sooner, but that he has been busy in court and then proceeds to ask me why I had not picked up my vehicle on their lot? A little confused, I tell him your salesman Cory informed me that my vehicle was still being built, and the one on the lot was not mine, but a mistaken order by Steve Jr., and I began explaining everything from the beginning. Starting with the first day I entered his dealership early March, 2021, in which I test drove, negotiated, and decided to buy the truck on the lot, only to discover after beginning paperwork that the truck had been sold the day before. Twice more similar instances happen with vehicles that his dealership was going to get from another dealership after negotiating price. I then informed him that is when I decided to order new, and that the truck on the lot was one of the mistakes his son made during that process because my truck had Level 1 Safety Group options, 2O" wheels, bucket seats, no Off Road Package etc. He then informed me that because of the microchip shortage that some of the packages I wanted couldn't be completed at this time, and that this truck had been kicked back, I guess to mean not ordered. He then proceeded to tell me that since the truck on the lot had not been picked up within the two week stipulation, which I had never was been informed of, that it voided all rebates amounting to $6750.00, and that there was nothing he could do about it. Then he proceeded to ask me if I still wanted the truck because they were going to have a hard time selling it with all the options that were on it? Let me get this straight I say; you want me to buy the vehicle on the lot for 7 to 8 thousand dollars more because you guys didn't inform of the two week window, and took your sweet time getting back to me, only after this had expired, to informed me that the truck I did order was kicked back? I wanted to tell him where to go, but I held my tongue. He suggested I come in so we could talk this out with his son, and straighten it out. What are we going to straighten out, I asked, if you can't or won't give me a similar price or better than the truck I was going to buy? The MSRP for this truck was $55,000 and the MSRP for the truck I wanted $58,000, but I would be paying more for this truck than the other one. I know some banks he says, maybe I could get you better financing, for which I replied, so you can make more money off of me with that as well. Not once did I mentioned needing their financing and for all they knew I was paying cash. In reading their reviews that are negative I have discovered that they are a very unethical dealership. They claim they can beat anyone's price but in doing so you are not getting the same vehicle. When ordering the new vehicle I also went through another dealership and Castilone had beat them by over $2500.00. After I received the first Vehicle Configuration Preview, I discovered the options I ordered were not on the vehicle, even though over the phone both Cory I were on Ram official webpage, and went line item by line item in building the truck and got to the say cost price. Three more Vehicle Configuration Previews were sent to me that needed correcting before we got to the fifth one which was correct. In Steve Jr's haste, with my objection not to order until the paperwork was correct, was the vehicle sitting on their lot. Now that truck values have gone up and they are selling for more this makes a person wonder what were actual mistakes or simply a dealership being underhanded. Would never recommend simply because they don't take any responsibility for what they call mistakes, and they are obvious shysters. Steven Sr. even had the audacity to ask why I never left a deposit after all he said about rebates being voided, when he could have simply asked his son. MSRP window sticker of truck on their lot says, "This vehicle was built specifically for" and my name, indicating they ordered a truck for me without a deposit, which happens to be the only silver lining in this whole ordeal. Since Steve Sr. was unavailable due to being in court, no doubt I would have had to take him to court to get my deposit back had I left a one? More

Woman on the phone booked my appointment for a powertrain software recall and to check stored codes rather hasitly. Showed up today for the scheduled time only to be told it was not for another 90 minutes an software recall and to check stored codes rather hasitly. Showed up today for the scheduled time only to be told it was not for another 90 minutes and the model of vehicle was wrong in their system. Service bay had at least 5 vehicles in it and only one visibly tech. Will not go back here for any reason. This review only applies to the service side as I had no interaction with sales. More

I have to say that Castilone Dealership is rated #1 in Western New York..... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did Western New York..... This is the second time buying my vehicle from them. The first time I was so excited to get my 2017 Jeep Renegade and they did everything in their power to get me in that. It was difficult because my credit was poor. But they did it!!!!! Now that my credit is good they got me into a 2018 Jeep Renegade at half of my APR was 3 years ago. Pleased with Will, Corey and Casey. You guys are the best. No need to go to any other Dealership people. Castilone is the #1 Dealership in my family 👪 More