Castilone Chrysler Dodge Jeep

A very pleasant experience Everyone we spoke to at Castilone Chrysler Dodge Jeep in Batavia NY. was knowledgeable about their cars and friendly. They were very informative on th Everyone we spoke to at Castilone Chrysler Dodge Jeep in Batavia NY. was knowledgeable about their cars and friendly. They were very informative on the different ways a car could be purchased (ie: leasing, loans). If you are looking for a tow vehicle this is the place to go. They didn't try to tell me that we could put a receiver on any Durango and have it pull the weight we needed it to pull. We had this happen at a different dealership. Shannon Wolfanger was a pleasure to work with. She knew her cars and was familiar with towing. More

Shannon did a great job and worked hard to get my vehicle As always the staff was very helpful and friendly. I recommend Castilone to anyone looking to buy a car. My salesperson Shannon was amazing to work wi As always the staff was very helpful and friendly. I recommend Castilone to anyone looking to buy a car. My salesperson Shannon was amazing to work with More

Great Salesperson My experience with my salesperson, Shannon, was outstanding. She was very responsive, knowledgeable and thorough. She was quick to respond to my hesi My experience with my salesperson, Shannon, was outstanding. She was very responsive, knowledgeable and thorough. She was quick to respond to my hesitation and questions after I had left with my new vehicle. I wish I had come a little bit more prepared on my end - the sale really comes from an office person, not the salesperson. They are masters of the technique - I was rushed and they knew it. I am not certain that I left with the best deal. What is important to me is my community and it was important to me to keep my dollars local. I did not have a relationship with the dealership, really. If Shannon is still there when my new lease is up, I will contact her solely to feed the relationship with her, not necessarily the dealership. More

Service Begins at Castilone. My experience and praise of Service began with the Castilone Service Manager, Don. His courteous demeanor and concious attention to detail are a rare My experience and praise of Service began with the Castilone Service Manager, Don. His courteous demeanor and concious attention to detail are a rare occurrence in an industry where sales volume typically dictates the customer engagement. Don has greeted me with professionalism and a friendly attitude each time I've visited, beginning with a simple key concern some months ago. When I returned with concerns of damage to the steering and drive functions of my Jeep Compass Latutude, he identified and addressed my issue promptly, placing me ahead of other business. While the news was better than I'd hoped for, he shared I'd have new problems on a near horizon and I elected to make a move into a replacement vehicle. Don pointed me in the capable hands of a young sales associate Dillon Gay. Dillon's assistance, aided by the Sales Manager, Mike allowed me to make a smooth and relatively easy transition into a like replacement Compass Latitude and I took it home that night. My wife and I experienced an unexpected disappointment that Sunday after church when we needed all wheel drive and found the vehicle I'd purchased wasnt equipped with it. We returned to the Dealership, addressed our concerns and they were able to undo the first deal and move us into a nice Jeep Patriot which we're very appy with. Thank you to all the Castilone Staff and Team. More

Fantastic. Highly recommended They helped me a great deal in a time of need with limited time and resources. They were absolutely fantastic. I would recommend them to anyone They helped me a great deal in a time of need with limited time and resources. They were absolutely fantastic. I would recommend them to anyone More

No stress It is always a pleasure to buy a vehicle from castilone. We live in hilton ny and it is worth the drive. Everyone works very hard to make the experien It is always a pleasure to buy a vehicle from castilone. We live in hilton ny and it is worth the drive. Everyone works very hard to make the experience perfect. More

Terrible Service Department I have a 2018 Challenger that was in need of engine work. I called Castilone and described the problem, they assured me it was covered under warranty. I have a 2018 Challenger that was in need of engine work. I called Castilone and described the problem, they assured me it was covered under warranty. After looking at it, they decided it wasn't under warranty and charged me $100. A lot of hassle could have been prevented if they had just told they wouldn't fix it over the phone. Truly incompetent service department. More

Everyone was so kind and very helpful! I bought a used jeep from here and everyone was so nice and very helpful through the process. I would highly recommend this place to anyone in the are I bought a used jeep from here and everyone was so nice and very helpful through the process. I would highly recommend this place to anyone in the area for service. More

New Van We loved our buying experience at Castilone! Tracy Hainsworth was amazing to work with, he made this an enjoyable non-stress experience! We will be ba We loved our buying experience at Castilone! Tracy Hainsworth was amazing to work with, he made this an enjoyable non-stress experience! We will be back to buy again! More

Outstanding!!! Everyone was great . Could not have a better experience. They found me the exact Jeep I was looking for at a great price!!!! Check them out and ask fo Everyone was great . Could not have a better experience. They found me the exact Jeep I was looking for at a great price!!!! Check them out and ask for Tracey!!! More