Castle Buick GMC of North Riverside

I was in the market for a new car and stopped by Castle Buick to see what they had on the lot. I knew about Castle as I had my previous Buick, which I bought in Michigan, serviced there. I was immediatel Buick to see what they had on the lot. I knew about Castle as I had my previous Buick, which I bought in Michigan, serviced there. I was immediately greeted by Lou Mathews, a saleperson. He was very nice, helpful and knowledgeable. I had a very good experience from start to finish. Lou answered all of my son's and my questions as it took me several days to decide which vehicle I wanted. Lou was very patient and asked questions to ensure he was showing me something that would meet my needs. The entire experience was very pleasant. More

I am so pleased with the reception that I received at this dealer. I was treated absolutely wonderful. I felt so comfortable and at ease. It usually isn't this comfortable at car dealers. I will rec this dealer. I was treated absolutely wonderful. I felt so comfortable and at ease. It usually isn't this comfortable at car dealers. I will recommend people to Castle Buick and to Mr. Matthews and Ed Finn. They both did everything possible to make me feel at home. I am very happy with my car and with the treatment I received. I will praise your establishment to many people. Thanks. More

My experience with this dealer was great my sales rep was outstanding from the beginning to the end,they all were friendly made you feel good just for being there. This is a great place to shop for a car an outstanding from the beginning to the end,they all were friendly made you feel good just for being there. This is a great place to shop for a car and I will refer all I know that are shopping for a vehicle. More

When me and my husband came into Castle we were only there to see what the 2011 Buick Regal look like once we test drove it we fell in love with it. we didn't think that we would be able purchase it Edw there to see what the 2011 Buick Regal look like once we test drove it we fell in love with it. we didn't think that we would be able purchase it Edward Speck did everything he can to help us get into that vehicle I would refer my family and friends to him,with that being said, thank you so much for your help. Nelson and Cheryl Ware More

I spoke with Ernest Bell over the phone and he was sure that he would be able to fit a 2007 Pontiac G6 in my budget. I traveled 2 hrs 30 minutes on CTA to meet with him because he seemed like he genuinall that he would be able to fit a 2007 Pontiac G6 in my budget. I traveled 2 hrs 30 minutes on CTA to meet with him because he seemed like he genuinally cared if I was in a vehicle or not over the phone. I test drove the Pontiac G6 and I LOVED IT, which led me to purchase the vehicle. My car was cleaned inside and out and is in impeccible condition. Ernest Bell's customer service skills were PHENOMAL. I'd recommend this dealer to anyone. More

Low pressure sales people and friendly staff. This dealership will not sell you something you dont want or need. After finalizing the deal, the car was cleaned and filled with gas. The final preperati dealership will not sell you something you dont want or need. After finalizing the deal, the car was cleaned and filled with gas. The final preperation of the car showed like a new car since the detail and wash was peformed by a staff who takes pride in their automobiles they sell. Very pleased with the overall buying experience, and would highly recommend to anyone shopping for a new or used car. More

I've been coming to Castle for years, and i've never had a bad experience. The service is always top notch, from the sales to the repair department!! The prices aren't that bad either.Louis Matthews is a ve a bad experience. The service is always top notch, from the sales to the repair department!! The prices aren't that bad either.Louis Matthews is a very hard worker, and delivers. Thanks for assisting with my happy driving!!! More

Everyone is very helpful from sales to finance. We have purchased two cars here this year! We came back for the Great Service and price. In and out faster than most places. Down to earth people, NO chee purchased two cars here this year! We came back for the Great Service and price. In and out faster than most places. Down to earth people, NO cheesy Sales guys, they want you to be happy with your purchase and the extra free stuff doesn't hurt like oil changes and car washes. More

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I had watched different dealerships on-line trying to find the best price for a 2010 Buick LaCrosse CX. I went on approximately 8 different websites for about 6 mos checking and comparing prices. I went find the best price for a 2010 Buick LaCrosse CX. I went on approximately 8 different websites for about 6 mos checking and comparing prices. I went to Scheppel Buick in Indiana but felt that somethings were being hidden from us in regards to finance options but it eventually fell through. I checked Castle Buick who always seemed to offer the best/lowest price. My husband and myself went to Castle Buick in North Riverside and was approached by a very nice and humble saleman by the name of Che Bess. He was so kind, patient and helpful. We explained that I had been watching their website for months and we wanted to see the dearlership in person. Mr. Bess asked when we would be ready to purchase and asked that we contact him when we were ready. Needless to say, we did contact Mr. Che Bess over the phone. He instructed me that when we were ready to come in and we would begin the paperwork and we did. All we can say is Mr. Che Bess told us after we didn't find a car their in the color I wanted, he would find it. That was on a Saturday and by Monday, they had found a Buick LaCrosse CX in the color I wanted, and I found out Mr. Che Bess went to Wisconsin and picked by vehicle up and brought it back to Castle Buick for me to pickup the next day. Mr. Che Bess was upfront, honest, polite and exhibited outstanding customer service. I will and am going back to Castle Buick especially to see Mr. Che Bess for a automobile for my son. Great Job and I absolutely love my new Buick LaCrosse CX!!!!! More