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Castle Buick GMC of North Riverside
North Riverside, IL
796 Reviews
Castle Buick GMC has proudly served the Chicagoland area for over 30 years. Since opening in 1980, we have been the Midwest’s premier Buick GMC destination. We take pride in being a locally-owned and trusted member of the NORTH RIVERSIDE community in Illinois. For many years, NORTH RIVERSIDE, Cicero, Berwyn, Brookfield, Lyons, Oak Park, Maywood, River Forest, Elmwood, Chicago, and surrounding neighbors have visited us for a trustworthy and attentive car buying experience. We want you to experience The Castle Difference today and see for yourself why others choose Castle Buick GMC as their go-to Buick-GMC dealership for Buick lease deals and GMC financing offers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 796 reviews
April 08, 2024
We’re extremely pleased with our experience with the sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! sales rep during our recent visit to Castle Buick. She was super pleasant/patient! Bravo!!!! More
by shedrickthomas80
Helpful January 22, 2024
Tom & Carlos was really great and gave wonderful service with helping me with finding a nice affordable truck with helping me with finding a nice affordable truck More
by tina.auther
Employees Worked With
January 17, 2024
Very pleased with my visit for service. Tom Hackett was wonderful. You should hire more people like him. Tom Hackett was wonderful. You should hire more people like him. More
by smithson13535
Employees Worked With
January 17, 2024
Very nice experience. Tom Hackett did an awesome job. Service staff was great also. Very pleased overall. Tom Hackett did an awesome job. Service staff was great also. Very pleased overall. More
by smithson13535
Employees Worked With
January 04, 2024
Alex was outstanding to work with. Very easy process. Loved working with him and the rest of the team! Very easy process. Loved working with him and the rest of the team! More
by jimmclaughlin28
Employees Worked With
November 02, 2023
My customer experience is ALWAYS welcoming. From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the From the time I drive my car up, pull it in and hand over the keys. Everyone greets the customers with a smile and humble disposition. Arnold is the best! He is professional and knowledgeable. More
by Rho
October 31, 2023
Everyone was nice and professional, my service was quick, all my questions were answered, the waiting room is really nice and the process was easy all my questions were answered, the waiting room is really nice and the process was easy More
by chevonne
August 09, 2023
They lack communication. Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lot Bought a Denali from here about 2 months ago the sales rep was nice the car is trash for the amount of money it costs it's falling apart. There's lots of things wrong on the inside , like it was made in a hurry. Took it to order a part a week after I bought it and it took like a month and half to get it . While driving it those few weeks we noticed the car wasn't even align correctly, back plate of driver wheel was broken, speakers out of place I even push myself one in because they are not installed correctly. Carpet is not tucked in .. etc so many other small things . While taking it in to get the alignment fixed, someone that drove the car in the service area hit the truck. The service guy told me they would take care of it that I needed to leave the truck and they needed to replace bumper and light meanwhile manager at service when I tried to speak to him didn't bother to apologize , or make us feel at ease instead he claimed my car wouldn't depreciate when in fact it does . Didn't look at me in the face and took this disruption serious instead kept on typing away and looking at his paperwork . My husband told him can u take down my number to send message to general manager and the man couldn't even find a paper to write it down . He acted like it wasn't a big deal what had happen. I'm very dissatisfied with the whole car and dealership in the way they are handling this . So far no one not the general Magee has contacted us I have called and they tell me his busy, we have emailed and nothing my husband has called and they tell him oh he just got in they are avoiding us. We deserve better this is not the right way to handle this . Do not buy from this dealer More
by mayraolivares1
Employees Worked With
February 05, 2023
The service department need to improve the service they give. Got my car and took it right back. It was not working. give. Got my car and took it right back. It was not working. More
by Nana
Employees Worked With
Other Employees :
Joe Genna, Tom Riggio, Jackeline L., Virgil Huff
