Castle Buick GMC of North Riverside

I spoke with Ernest Bell over the phone and he was sure that he would be able to fit a 2007 Pontiac G6 in my budget. I traveled 2 hrs 30 minutes on CTA to meet with him because he seemed like he genuinall that he would be able to fit a 2007 Pontiac G6 in my budget. I traveled 2 hrs 30 minutes on CTA to meet with him because he seemed like he genuinally cared if I was in a vehicle or not over the phone. I test drove the Pontiac G6 and I LOVED IT, which led me to purchase the vehicle. My car was cleaned inside and out and is in impeccible condition. Ernest Bell's customer service skills were PHENOMAL. I'd recommend this dealer to anyone. More

Low pressure sales people and friendly staff. This dealership will not sell you something you dont want or need. After finalizing the deal, the car was cleaned and filled with gas. The final preperati dealership will not sell you something you dont want or need. After finalizing the deal, the car was cleaned and filled with gas. The final preperation of the car showed like a new car since the detail and wash was peformed by a staff who takes pride in their automobiles they sell. Very pleased with the overall buying experience, and would highly recommend to anyone shopping for a new or used car. More

I've been coming to Castle for years, and i've never had a bad experience. The service is always top notch, from the sales to the repair department!! The prices aren't that bad either.Louis Matthews is a ve a bad experience. The service is always top notch, from the sales to the repair department!! The prices aren't that bad either.Louis Matthews is a very hard worker, and delivers. Thanks for assisting with my happy driving!!! More

Everyone is very helpful from sales to finance. We have purchased two cars here this year! We came back for the Great Service and price. In and out faster than most places. Down to earth people, NO chee purchased two cars here this year! We came back for the Great Service and price. In and out faster than most places. Down to earth people, NO cheesy Sales guys, they want you to be happy with your purchase and the extra free stuff doesn't hurt like oil changes and car washes. More

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I had watched different dealerships on-line trying to find the best price for a 2010 Buick LaCrosse CX. I went on approximately 8 different websites for about 6 mos checking and comparing prices. I went find the best price for a 2010 Buick LaCrosse CX. I went on approximately 8 different websites for about 6 mos checking and comparing prices. I went to Scheppel Buick in Indiana but felt that somethings were being hidden from us in regards to finance options but it eventually fell through. I checked Castle Buick who always seemed to offer the best/lowest price. My husband and myself went to Castle Buick in North Riverside and was approached by a very nice and humble saleman by the name of Che Bess. He was so kind, patient and helpful. We explained that I had been watching their website for months and we wanted to see the dearlership in person. Mr. Bess asked when we would be ready to purchase and asked that we contact him when we were ready. Needless to say, we did contact Mr. Che Bess over the phone. He instructed me that when we were ready to come in and we would begin the paperwork and we did. All we can say is Mr. Che Bess told us after we didn't find a car their in the color I wanted, he would find it. That was on a Saturday and by Monday, they had found a Buick LaCrosse CX in the color I wanted, and I found out Mr. Che Bess went to Wisconsin and picked by vehicle up and brought it back to Castle Buick for me to pickup the next day. Mr. Che Bess was upfront, honest, polite and exhibited outstanding customer service. I will and am going back to Castle Buick especially to see Mr. Che Bess for a automobile for my son. Great Job and I absolutely love my new Buick LaCrosse CX!!!!! More

So here goes my story about my awesome experience at Castle. about 5 months ago I decided to buy a 2010 Camero, I called it Knight Rider. loved the car! I always wanted a car like that, talk about Castle. about 5 months ago I decided to buy a 2010 Camero, I called it Knight Rider. loved the car! I always wanted a car like that, talk about impulse buy. If I was single man then the car is for me but I am not. I have my little princess who's 3 years old and another one on the way. My 3 year old kept complaning about how small my car was and couldn't last long in the back seat. Also my golf clubs did not fit! It was either my gold clubs or my daughter for the back seat lol. Since June I been going dealer by dealer trying to find a bigger vehicle and trade in my knight rider (sniff, sniff). After searching for a good deal I was begining to feel discourged about the whole process and I thought, "is their atleast one honest dealer!". I bumped into Castle Buick online, I saw a commercial for the new 2010 Buick Lacrosse and wow that car looks nice!!!... I get all my toys from the Camero, Much much much more size and some good horsepower under the hood (260HP). I sent a online inquiry during the weekend just to see if it was possible. I received a call back a couple of days later and made it to the dealer 3 days later to see the car. The new Buick Lacrosse is a beuty,, wow.. the interior is luxury, incredible, the style of the car is nicer than the lexus.. I was greated by Tito with a smile, He made us feel welcomed right away. We did not even negotiate the price, I showed them the online price and they right away honored it no questions asked! it wasn't a haggle price! I was surprised!.. look my experience is most dealers get memory loss when you confront them with the online advertised price. They come back with MSRP and waste your time. Especially them foreign cars, Now the numbers looked good but my credit was not the best. Score wise though I didn't have bad debt just too much debt. My girlfriend co-signed for me but even with that the payment was too high. Not because of the price but because of the interest rate. I wanted to be finance through GMAC since we had already been customers of GMAC in the past and had a perfect payment history with them. Here comes the man they call "Corey".. We saw him on the phone with GMAC almost all day. He comes to us and said " I got this". He went well beyond the call of duty, keeping pushing and pushing and pushing, For a while there we thought this deal wouldn't happen. We were almost about to leave when he comes back with a huge smile and says you gonna love me for this.. He got us basically the exact payment from what I was paying for the Camero. A very affordable payment, we couldn't be any happier!. We needed to wait one more day to make sure everything was official, we came the next day signed all the paper work and left with our new Buick Lacrosse CX. I highly, highly recommend this dealer, I never thought about coming here, I am very happy I did. If you are looking for a Buick or used car, No joke, come to Castle Buick!!!! More

i gave the rating i did because i got the car that i wanted. buick castle has great customer help because they helped me find the car i wanted not the car they wanted to sell to. alsonot only did they g wanted. buick castle has great customer help because they helped me find the car i wanted not the car they wanted to sell to. alsonot only did they gave me the best deal they could they were happy to do business with me so it made the process more enjoyable and quick so that i would be able to ride me car out the lot. More

Great experience with Mr. Matthews. He is our family car salesman. We all go to him in order to receive the best service. He does a great job and he knows what he's doing. He goes above and beyond to pleas salesman. We all go to him in order to receive the best service. He does a great job and he knows what he's doing. He goes above and beyond to please his customer. He is like a member of our family. Wherever he sells cars is where we will buy them from now on. Debra Jackson More

We were looking for a Buick LaCrosse. We went to the Castle Buick car show on May 8th of 2010, when we spoke with Al Ceasario who purchases the cars. We already had a great relationship with Ed and Core Castle Buick car show on May 8th of 2010, when we spoke with Al Ceasario who purchases the cars. We already had a great relationship with Ed and Corey with our first car purchase at Castle in November of 2009, so were responsive to Al advising us that he had a Red LaCrosse on order. Al was nice to keep us informed on the progress of the manufacturing of that car, and to advise us when it had come in. We did not want the sunroof, but he assured us that he would work with us on the price. Corey and Ed were there the day we came in to see the car and were very responsive to our inquiries. Corey and Al worked very hard to work out a deal that we could both accept. On the day we came back to finalize a purchase, Ed was not in, so Al worked with us and handed us over to the capable hands of Patrick Wells. Patrick took care of alot of the paperwork, and getting the car ready to then show us the functions of the car. Dealership was closed and Patrick stayed for over an hour after closing to insure that all our questions were answered. We couldn't have been in better hands with all of these Castle employees. They are always friendly and willing to give of their time, even when we were only visiting them at the car show when showing our 67 Riviera Buick GS. More