Castle Chevrolet GMC McHenry

Castle Chevrolet GMC McHenry responded

Brinn, We have spoken with the sales associate and reviewed your delivery documentation. It was made clear your vehicle, along with many other vehicles are being delivered without chips, therefore certain functions will not work. However, chips will be installed as soon as we can acquire them from the factory which is why you signed a form acknowledging this solution. Unfortunately, most, if not all, dealerships are in a similar situation. It is not meant to be deceitful. We are simply at the mercy of the manufacturer. As for your trade, prior to going in to the finance office, it was explained and agreed upon that we were offering just north of $33,000 which was more than our original offer and the tax credit would be in addition to, reaching that $35,000 value your requested. Again, there was no deceit. Transparency is a key value at Gary Lang Auto Group. We do apologize if you misunderstood any part of your transaction. We did our best to work with the bank of your choice, provide you with all pertinent information, trade numbers and transparency to help you make the best decision for you. And in the end deliver your new vehicle three hours away to your doorstep.

Wisconsin Buyer responded

Upon reading other reviews, it looks like the whole price thing is a normal at Gary Lang. There was NOT transparency. I thank you for delivering my new vehicle, but if that wasn't the only vehicle I could find that fit my specific needs, I would have no gone through with the purchase. I am an accountant and deal with money and numbers everyday. I know exactly what the numbers were to the penny. The heated seat chip was mentioned, UPON DELIVERY) There was no mention before the purchase. My park assist chip was not mentioned AT ALL until I called a week later asking why it didn't work. There should be a requirement that all dealerships need to disclose that information before a sale. I am not saying I would have not purchased this vehicle, but I should not have to call multiple times after I purchased a vehicle to figure out why a feature doesn't work. True honesty keeps people coming back.

Castle Chevrolet GMC McHenry responded

Brinn, Again we do appreciate your feedback. And again, we do our best to meet the expectations of all of our guests in whatever career they hold. In addition, we work hard to provide as much information as possible and answer any questions in our showroom, finance office and post delivery. We apologize if you do not feel we met your expectations regarding the global chip shortage.

Castle Chevrolet GMC McHenry responded

We appreciate your review. Gary Lang Kia has a better selection than most of the dealers in our area because we purchased new EV6's from other Kia dealers around the country. In doing so, we have had to paid over MSRP for some of these vehicles to be part of our selection. With that being said, we are in the business to make a profit but will not do so at the expense of our integrity by price gauging. Again, please shop online and note that most dealerships are charging over MSRP on a wide variety of vehicles. Good luck in your search.

Qdm responded

My complaint wasn't that you chose to gouge, it was that you chose to let me engage with the dealership while thinking the price was at msrp as listed on your website, only to be informed that the price GOUGE would be 10k over msrp. Sir, you should step outside and look at the sign on your dealership... It says KIA, lol. Who do you think you are trying to GOUGE 10k on a Kia. LOL.

Castle Chevrolet GMC McHenry responded

Again, not gouging anyone. Low supply, high demand and we are doing everything we can to bring more of these sought-after vehicles into the market. In doing so, we are paying more to bring these vehicles to our customers. As a side note, our sign does say KIA and we are proud to have that brand. As you can see, J.D. Powers is continually impressed by KIA's growth in quality and standards not only with the EV6 but across all KIA brand segments. There is a reason these vehicles are going up in price> Kia Owners Reported Fewest Quality Issues Within the First 90 Days of Ownership in the U.S. Kia #1 mass-market brand for the sixth consecutive year More J.D. Power Awards for Initial Quality than any other brand, two years in a row The Forte, Sedona, Sorento and Soul each topped their respective segments IRVINE, Calif., June 24, 2020 — Kia ranked number one in the industry1 today by J.D. Power in the 2020 U.S. Initial Quality Study (IQS), with a reported 136 problems per 100 vehicles. And for the sixth consecutive year, Kia is the number one mass-market automotive brand. “An exceptional run,” said Dave Sargent, Vice President, Automotive Quality, J.D. Power. Kia’s continued success in IQS was led by having two models – Forte and Soul -- included among the top 10 vehicles in the industry. Kia also had segment-best performances from Forte (Compact Car), Sedona (Minivan), Sorento (Upper Midsize SUV) and Soul (Small SUV). “Returning to number one in the industry and the top of J.D. Power’s U.S. Initial Quality Study among all mass-market brands for the sixth consecutive year is an enormous honor and a reminder to keep striving to be the best we can be,” said Sean Yoon, president & CEO, Kia Motors North America & Kia Motors America. “With 4 segment winners – and 4 additional models ranking among the top three in their respective segments – Kia’s ‘Give It Everything’ brand philosophy continues to bear fruit in the extremely competitive automotive market.” The annual report analyzed responses from 87,282 respondents with regards to 189 vehicle series across 26 segments. Vehicles were evaluated on driving experience, engine and transmission performance and a broad range of quality issues reported by vehicle owners.

Qdm responded

wow, all that good press and you chose to throw it all away by gouging customers 10k over msrp. We bought a hybrid rav4 last december and they could have tried to gouge too, but the toyota dealer didn't. That shows a level of class that you don't have. Also, the forte is on the consumer reports list of cars customers are least likely to buy again...