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Castle Chevrolet GMC McHenry

McHenry, IL

Overview
Employees
Reviews
Vehicles
4.1
2,591 Reviews
Welcome to Castle Chevy GMC of McHenry, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you. Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from McHenry, Crystal Lake, Woodstock, Lake in the Hills, and Algonquin by delivering a seamless and enjoyable car-buying experience. At Castle Chevy GMC of McHenry, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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1107 State Rte 31

McHenry, IL

60050

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Showing 2,591 reviews

July 10, 2020

Joe Dicks We recently bought a 2015 Subaru Forester...Joe Dicks made our experience a very positive one. He is helpful, friendly, and knowledgeable. No pressu More

by tfranklin49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dicks
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Jul 13, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Subaru for your car purchase. We appreciate the opportunity to earn your business and hope you enjoy your new ride!

July 10, 2020

Very positive experience from the return phone calls to the delivery. Finance dept was efficient and thorough. I would recommend Gary Lang to friends and family. More

by C Campbell
Recommend Dealer
Yes
Employees Worked With
Jeff Vicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Noyes, Sebastian Quercia
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Jul 13, 2020 -

Castle Chevrolet GMC McHenry responded

We truly appreciate your feedback and choosing Gary Lang for your car purchase. If you are in need of any future auto assistance, please let us know. We look forward to helping you in the future!

July 09, 2020

Absolutely disappointing experience! Lack communication Absolutely disappointing experience! Lack communication skills and disregard women. Car was sold out from under us and salesman and management made Z More

by Booth
Recommend Dealer
No
Employees Worked With
Rick Diamond, Jeff Galanty
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Jul 09, 2020 -

Castle Chevrolet GMC McHenry responded

Suzanne, we are sorry you feel this way as the notes in our system mention over 17 communications to you regarding the purchase of a vehicle. In regards to the vehicle you were looking at, there was another customer who was interested in the pre-owned certified car. They arrived prior to you coming in, test drove it and wanted to buy it immediately. The sales person working with that customer did not know of your interest as you had declined putting down a deposit to hold the vehicle. In the notes it does mention you were looking at several brands in addition to ours. To make up for your vehicle being sold, we did offer you the same vehicle (brand new, not certified pre-owned) for the exact same price but that was of no interest. This in no way had anything to do with your gender. We simply couldn't hold a car without a deposit and made every effort to meet your expectations despite that hurdle.

Jul 09, 2020 -

Booth responded

I had never declined putting a deposit down. From my very first email and another flowing, I asked how do I go about putting a hold on the car? Salesman mever responded but acted as if things were being taken care of and continued to contact only my husband, not myself via calls or emails only after we kept reaching out. I had sent initial emails and so if a reply had been made, it would have sent just to me. Rather, emails and calls were made to my husband which shows me he was picked out over me and I was left in the dark. Also, I noticed, you have no response for your lack of making amends to the situation and lack of calls or feedback following our both our calls of concern. Bad business is all I can say at this point.

Jul 09, 2020 -

Castle Chevrolet GMC McHenry responded

Below is the communication we have in our system. We have taken out your phone number for privacy purposes. The sales associate was communicating with your husband via phone and email because he was the one responding to the associate. Outbound phone call (Machine) By: Jeff Galanty Left message Inbound Text Message Received from: By: Jeff Galanty Inbound Text Message Received from: By: Jeff Galanty Jeff, neither XXX or I can see any new email with documentation. Please send an attachment. Outbound Text Message Sent to: By: Jeff Galanty Hi xxx, check your email i sent over the proposal General Note By: Jeff Galanty been emailing back and forth through outlook General Note By: Jeff Galanty been emailing back and forth through outlook Outbound phone call (Machine) By: Jeff Galanty Left message Outbound phone call (Contacted) By: Jeff Galanty email preferred contact General Note By: Jeff Galanty Received email on outlook, they are interested in the Blue SSLP Ascent. Need to have the Eyesight looked at first before anything, having service inspect. Working on numbers, edmunds has the car listed at $31,200 General Note By: Jeff Galanty Test drove on saturday. looking at a few different brands then making a decision. Lead Log By: Rick Diamond Sales Rep Changed From Jade Wheeler to Jeff Galanty Showroom Visit By: Jeff Galanty Showroom visit started at 6/13/20 2:04p lasting 2.3 hoursEdit Visit Inbound phone call By: Jade Wheeler will be here in ~30 min Outbound Text Message Sent to: By: Jade Wheeler No problem! Inbound Text Message Received from: By: Jade Wheeler Great, thank you! Lead Log By: System BD Agent Changed From Unknown User to Caitlynn Drews Outbound Text Message Sent to: By: Jade Wheeler Hi xxx this is Jade from Gary Lang, for when you call back my direct line is (815) 322-0332. Reply STOP to opt-out of Gary Lang text messaging Inbound phone call By: Jade Wheeler wants to come in today later in the afternoon has a few stops before they come here. interested in two SSLP Subaru Ascents. s200005 and s200182. I told her we would put her down for 4, but to call me when she is on her way Inbound phone call By: Jade Wheeler Auto generated from adding customer.

July 09, 2020

I made Zak come in on his day off. I appreciate that, everyone I spoke to was very friendly. I definitely will recommend to others. More

by eduardomunoz45
Recommend Dealer
Yes
Employees Worked With
Mike Noyes , Andrew Weitzner, Zak Eichmann
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Jul 09, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you so much for choosing Gary Lang Auto Group for your car purchase. We appreciate you allowing us to earn your business! Enjoy your new ride!

July 09, 2020

2004 Used Ford Ranger Knowledgeable staff, no pressure negotiating, fair price. Only negative was trade in value of my vehicle was below market by about $2000 so decided t More

by Ford man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Galanty
Report | Print
Jul 09, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you for the kind review and choosing Gary Lang for your vehicle purchase. We appreciate your business. If you have any further automotive needs, please let us know.

July 08, 2020

Noah Cherry was awesome!! As a first time car buyer he explained EVERYTHING I needed to know and more. I would definitely recommend everyone to come and purchase from here and definitely ask for Noah! :) More

by TinasheH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick, Noah Cherry
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July 07, 2020

Thanks for the courtesy and professionalism during our recent vehicle purchase. We also appreciate the pictures you sent. Thanks again for all your help love the XT5! More

by Slc
Recommend Dealer
Yes
Employees Worked With
Noah Cherry
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Jul 07, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you for choosing Gary Lang Cadillac for vehicle purchase. We truly appreciate the opportunity to earn your business and look forward to serving you in the future!

July 06, 2020

Great experience. Ed was very helpful and accommodating. The process as a whole went great. My Subaru experience at Gary Lang has changed my brand loyalty. I would recommend to my family and friends. More

by Christyclark11
Recommend Dealer
Yes
Employees Worked With
Edward Chambers
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Jul 06, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for choosing Gary Lang to purchase your vehicle! Ed and the entire Gary Lang family truly appreciate it! Please enjoy your new Subaru!

July 05, 2020

Great place. I walked out with what we were looking for. I didnt think we were going to find a van. They made it work. Place to go More

by Ndphoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Ciszon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Chambers
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Jul 06, 2020 -

Castle Chevrolet GMC McHenry responded

We are thrilled to have found your exactly what you were looking for! Thank you for the review and your business!

July 04, 2020

Bart was fabulous—he got us the truck we wanted, instantly put us at ease, is very considerate, personable and gave us a truly wonderful customer experience. More

by Lashuas
Recommend Dealer
Yes
Employees Worked With
Mike noyes , Jake Lee, Sebastian Quercia, Bart Tumbarello
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Jul 06, 2020 -

Castle Chevrolet GMC McHenry responded

Thank you so very much for your business and the great review. We appreciate you giving us the opportunity and look forward to serving you in the future!

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