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Castle Autoplex McHenry - Service Center

McHenry, IL

3.4
376 Reviews

376 Reviews of Castle Autoplex McHenry - Service Center

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August 20, 2016

Service Center Technician were very courteous Greg Schrecengost was very courteous. He called me to give me an update on my car and the estimated completion time. He informed of what the issue w More

by Coleen Johnson
Recommend Dealer
Yes
Employees Worked With
Greg Schrecengost
Aug 25, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you, Coleen! We appreciate your review on your experience with Greg in our service center. We're happy you felt informed, satisfied, and enjoyed your courteous service. Thank you for giving our team the opportunities to earn your business. We hope you visit us again!

August 16, 2016

Excellent Service I brought my car info 30,000 mile service, Arron was helpful in answering my questions. He even helped me setup my phone, something I have had trouble More

by Larry LaForest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arron Glassner
Aug 23, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your feedback, Larry! We appreciate your time to share your experience in our service department with Aaron Grassel. We're happy that all of your questions were answered and you were able to set your phone up. Thank you for giving us the opportunity to earn your business. We hope you visit us again soon!

August 16, 2016

New whipper Our visit was to just get a new windshield whipper, it was handled very fast and efficiently. Very pleased with the minor experience. No complaints. More

by Sharron Adelmund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Butler
Aug 23, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your review, Sharron! We appreciate your time to share your positive service experience with Nancy Butler. We hope you visit us again for any of your automotive needs, big or small.

August 11, 2016

Service representative Greg Schrecengost I took my new car in twice for minor repairs/issues. Each time Greg took care of it & me very quickly and professionally.l highly recommend Greg Schre More

by Ellen39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schrecengost
Aug 12, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your great feedback, Ellen39! We appreciate your continued loyalty and patronage over the last 30 years. Thank you for giving our team your trust in all of your service and repairs. We look forward to more visits with you in the future.

August 11, 2016

As usual, great service! I have NEVER had a poor service visit at Gary Lang Auto. From J.R., the director, to Brian Housworth and Dale Cado. Quick, correct and pleasantly pri More

by Gearbox5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nancy Butler, Dale Cado , Chris Scholer
Aug 12, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your review, Bob Damon! We appreciate your continued patronage to our service center. Thank you for taking the time to share your great service experiences with our team. We look forward to your next visit!

August 09, 2016

Excellent Service At Subaru of Gary Lang you can count on Aaron Grassel to help you with all your service needs. If you own a Subaru I suggest taking it to Aaron Grass More

by Subaru Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Butler
Aug 12, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your positive review, Subaru Owner! We appreciate your feedback on Aaron Grassel. Thank you for your referral. We hope you stop by again soon!

August 08, 2016

Vehicle Service I took my vehicle to Gary Lang for Service. Brian Housworth took care of me and got all issues I was having taken care of promptly. They took care of More

by chap260
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Housworth
Aug 09, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for your review, chap260! We appreciate your time to share your feedback on your experience in our service center. Thank you for the opportunity you gave our team to earn your business and trust. We're happy to hear your new tires are giving you a better ride in your Traverse. We hope you visit us again!

July 21, 2016

Satisfied. Quick, comfortable waiting area with coffee & water & WIFI. I was informed of upcoming needed maintenance. Car delivered washed. Email follow ups on More

by Happy GMC Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
Jul 26, 2016 -

Castle Chevrolet GMC McHenry responded

Thank you for the positive feedback, Happy GMC Lady! We're happy we could provide with comfortable amenities during your service visit with Chris. We do our best to provide relaxing and informative customer experiences, and we're thankful we were able to provide that for you. We hope you visit our service center again in the future.

July 03, 2016

Routine maintenance Needed an oil change and some other routine maintenance.Chris was able to get me in right away, Quick, efficient, quality service. Really appreciate i More

by loritheteacher
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Scholer
Jul 06, 2016 -

Castle Chevrolet GMC McHenry responded

Thanks for the 5-star rating, Lori! We're happy to hear that your service visit was so pleasant, and that Chris made sure that it was a quick and efficient process. We appreciate your business and hope to work with you again in the future! Regards, Gary Lang Auto Group

June 29, 2016

Gary Lang Service I am a long time Subaru owner. I have had 7. 5 are from Gary Lang. The service there is always top-notch. Additionally, this last visit was More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory Wlasiuk
Jul 11, 2016 -

Castle Chevrolet GMC McHenry responded

Thanks for the positive review, Bruce! We appreciate your continued patronage over the years. We're thankful our team has been able to assist you with 7.5 car purchases and in service. Thank you for your feedback on your experience with Mallory! It's great to hear that you were kept informed and received excellent work completed. We look forward to more visits with you in the future.

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