Castle Autoplex McHenry - Service Center

Great Service Every time I come to Gary Lang I get great, friendly service. They usually recognize me and the wait time has been fair and minimal. Would love it if Every time I come to Gary Lang I get great, friendly service. They usually recognize me and the wait time has been fair and minimal. Would love it if you set my clock back to what it was when I came in (analog). Maybe take a picture with phone to remember? Last time was great! More

Chris Scholer Chris worked my car into his service schedule on a very busy day. He is always straightforward and gets my vehicles service done in a very timely fas Chris worked my car into his service schedule on a very busy day. He is always straightforward and gets my vehicles service done in a very timely fashion.. More

buyer beware Purchased new car from them at a reasonable price but, learned they don't stand behind the product when there are problems. Had 2 bad experiences Purchased new car from them at a reasonable price but, learned they don't stand behind the product when there are problems. Had 2 bad experiences with their inability to trouble shoot basic mechanical problems. Even worse, their delay tactics & phony excuses were as bad as their refusal to take responsibility. Following months of delays, they told me there aren't any problems with the car (as if it were my imagination ?? ) Remember, this was a new car purchase that had a full warrantee, and not a used car !! Typically when you run into problems of this nature, you climb the managerial latter to get things resolved. Don't waste your time because they play the same game. AND, after they've frustrated you to the point of saying ' you'll never buy another car with them ', the response from the manager was: ' Well, we don't want you to come back.... There you have it. Cant make this stuff up and wouldn't post it if it weren't true. Do yourself a favor and go elsewhere, even if it means a couple extra bucks. More

Battery will need jump every so often Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc Was able to get it worked on in a timely frame and diagnosed the problem. Was kept up to date on status of troubleshooting etc More

That Personal Touch We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have a We have been dealing with Gary Lang well over twenty years with the purchase of at least eight trucks and cars. Purchases and vehicle services have always met our needs. One is made to feel as part of a family of people working together for the best experience in comfort, operation, service, and certainly, price of a Gary Lang vehicle. We appreciate their courtesies to us with every visit. More

Recent dealer warranty repair We recently had to have a warranty repair done on our 2012 KIA Sorento. The service department was very professional and kept us informed of thier pro We recently had to have a warranty repair done on our 2012 KIA Sorento. The service department was very professional and kept us informed of thier progress . We were offered a loaner to use with the car was in for repair. Since the day we purchased our car from Jeff Lang they have always treated us well . I live locally so I spent my money locally at Gary Lang KIA . My car was returned to me washed and running perfect. More

I will never go back I took my car in with a check engine light on and before I had them check it, I scanned the code myself and figured out it was the oxygen sensor. The I took my car in with a check engine light on and before I had them check it, I scanned the code myself and figured out it was the oxygen sensor. They told me it needed a new cat. converter with only 27000 miles on my car. I told them I don't think it was the cat but whatever. I drop the car off to get fixed and a few hours later I get a call and they tell me its not the cat. converter put it might be an oxygen sensor(oh really? I already new this lol) now its too late to finish the job on a Saturday and I would have to leave it over the weekend. They told me they had their best guy working on my car LOL. They fixed the car but when I got it back I had a lot of scuffs/scratches on the drivers door that I had to buff out, Not happy. This is not the only time I had trouble with this dealer, I had a lot of trouble with my wife's car, They had to do a head gasket job twice to get it right. I don't have a lot of faith in these guys that they know what they are doing. More