Between my wife and I, we've purchased or leased nine vehicles, from seven different dealerships. This was by far, the absolute worst experience I've ever had. I've also never had a dealership spend *so much* time talking about the importance of the customer experience or plead repeatedly for a perfect review, and yet – I found once the deal was done, a majority of the team I dealt with to be disingenuous, pandering and condescending in trying to resolve outstanding issues.
I would discourage in the strongest terms, doing business with any Castle dealership. There are many options in the Chicagoland market to purchase or lease vehicles, please consider others.