Castle Chevrolet of Villa Park

Everyone at the dealership was super kind and helpful. I appreciated everyone’s support during the process of buying a car! I appreciated everyone’s support during the process of buying a car! More

Aubrey was so awesome! She helped us get exactly the rate we wanted. Would recommend and come back again. She helped us get exactly the rate we wanted. Would recommend and come back again. More

⭐☆☆☆☆ I purchased a car from this dealership, and it required dent repair. I appreciate that the dealership provided a loaner car while the work was being completed. However, I was promised that the required dent repair. I appreciate that the dealership provided a loaner car while the work was being completed. However, I was promised that the repair would be completed today. Today marks the 7th day since I left my vehicle, and I have now been informed that the repair work has not even started. I was already told on the day of delivery that the repair had not yet begun, so it is very disappointing that the vehicle was held for an entire week without any progress. I understand that delays can happen, but a lack of communication and failure to honor commitments is unacceptable. After purchasing a vehicle, I expected much better service and management. Overall, this has been a very frustrating experience. More

Good to work with. Friendly and courteous. Helpful. Knowable about the process. Highly recommend her. Friendly and courteous. Helpful. Knowable about the process. Highly recommend her. More

I had a great experience with Aubrey. As a sales person, she checked all the boxes and made sure I got exactly what I needed. She is a joy to work with. As a sales person, she checked all the boxes and made sure I got exactly what I needed. She is a joy to work with. More

I have NEVER expected to have such a nightmarish dealership experience like the ones you see online, and yet at every step in the buying process at Castle Chevy Villa Park, I was lied to, deceived, dealership experience like the ones you see online, and yet at every step in the buying process at Castle Chevy Villa Park, I was lied to, deceived, and taken advantage of. I’ve never been inclined to leave a review anywhere, but I just can’t let this slip by. I visited this dealership from out of state because of a listing for a BMW labeled as being in ‘excellent’ condition, with a clean auto check report. Upon arriving at the dealership, I immediately saw multiple issues, but they refused to negotiate the price or even hold the car with a large deposit. Under pressure, I reluctantly went through their finance department. Despite my 760+ credit score and strong pre-approval at 6%, they “could only” approve me at a brutal 20% interest with $2,500 more down with Santander.. This was extremely insulting, and yet I decided to take their financing and leave with the car that day, trusting their representation of the vehicle and promises were truthful. I drove 6 hours back home and found out the next morning that the tire (they ‘just replaced’) was leaking, and the check engine light was on. Upon bringing the car to a few shops in my area to have them look at it, I was quoted for 5000-6000$ in repairs for broken and damaged suspension components and replacing the wheels and tires. (AWD car with an ORIGINAL 9 year old tire on the back right, ALL different tread levels and varied tire brands), and close to 1500$ in engine work. The technician told me he’s confident the car was in an accident of some sort at some point, despite the dealership and autocheck showing no damage, no accident history, and continuously claimed it to be in excellent condition. At this point, I was extremely upset, and I tried to work with the dealer so the many issues could be resolved so I could keep the car. Throughout this whole process, I think the most frustrating part was and still is the complete and utter lack of accountability and professionalism from their entire staffing team, as well as the fact the manager(s) refused to speak with me at all from the start of the process to the end of the process. Time after time I was told by the salesperson the manager would reach out, and instead it was silence, or the salesperson would just continue to be the middleman in a situation where he was not helpful at all. After filing complaints with the Attorney General in Illinois, and demanding that they would pay the repair costs at my local shop, the salesperson texted me ‘we will take the car back.’ No accountability, no professionalism, and a complete lack of integrity. At this point, all I demanded was a refund of my down payment and a complete void of contract, as well as reimbursement for my diagnostic fees, and for them to handle vehicle transport. I could have made them pay for the replacement parts I had already ordered, reimburse me for unnecessary finance charges, let alone compensation for the time and struggle that this entire process took. After repeatedly being told by the salesperson that I would be contacted by the manager about paperwork to get my demands in writing, they pushed it back day after day, despite my constant follow ups. Eventually, I was reached out to by another member of their team who was extremely unprofessional and lacked communication skills. He told me he wasn’t aware of anything that needed to be in writing, as if he was unaware of the situation entirely. He had an attitude with me about arranging pickup for the vehicle as if this situation wasn’t entirely avoidable simply by having some integrity. I am STILL waiting for my reimbursement on the diagnostic fees. And the car has been re listed just like it was initially, likely with the same issues they were already aware of. I would rather WALK for the rest of my life than buy a car from this dealership again, and this dealership is exactly what is wrong about the car industry and sales industry nowadays. More

I was very pleased with the service I received at Castle Chevrolet. Everyone i dealt with, especially Elias Berrios, were friendly and helpful. Chevrolet. Everyone i dealt with, especially Elias Berrios, were friendly and helpful. More

Working with Aubrey was honestly a great experience. She was friendly, responsive, and genuinely cared about helping me find the right vehicle. As I told her manager, Dan, after I quickly stopped in whi She was friendly, responsive, and genuinely cared about helping me find the right vehicle. As I told her manager, Dan, after I quickly stopped in while driving by to look at the available colors and Aubrey came out to help me, she was ultimately the reason I decided to come back to their dealership to get my new Equinox. They made the process easy, quick, and enjoyable from beginning to end. I love my new Equinox, and everyone else I met at the dealership was also extremely helpful. I highly recommend asking for Aubrey at Castle Chevrolet! More

Thank You Aubrey, you helped to make this process a good one. I appreciate all your help. one. I appreciate all your help. More

We had been looking for a car for our daughter. Castle Chevy in Villa Park and our sales rep Eli were the only dealership out of the previous 4 we had been to, where we finally felt comfortable. Castle Chevy in Villa Park and our sales rep Eli were the only dealership out of the previous 4 we had been to, where we finally felt comfortable. Eli was honest and made us feel welcome. The experience was hassle free and smooth. Thanks Eli! More