Gus Medina

Beware of this dealership. I bought a car with 40k miles and before I even put 20k miles on this car I’ve had to replace both control arms, both ball joints, and the transmiss I bought a car with 40k miles and before I even put 20k miles on this car I’ve had to replace both control arms, both ball joints, and the transmission. 8k down the drain and they won’t help at all. Think twice about buying here because you can get stuck with a lemon like me. More

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Very poor in terms of providing clarity and information regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and regarding the vehicle I purchased. My overall experience has been awful, I've been calling constantly to get a hold of someone in the dealership and they all have been dodging my calls and not getting back to me. took them a week to get me the service done to the vehicle under their possession and I come to later find out the car had bondo work and the paint was completely cracked through. I asked if they did the brakes and to get the information regarding the tread depth and brake rotor life and I got nothing. Also the TPMS light went on when I left the dealership and I forwarded all the information to the Salesman who helped me. wasn't necessarily his fault but the manager there Jacper is a complete and utter liar. as of right now I have found out that the vehicle has multiple things wrong with it. I overpaid for the vehicle it was the most expensive one on the market. it did drive the nicest in comparison to other vehicles I saw but after the fact I'm noticing all these different things suggesting otherwise. I need to get new brakes because the car pulls to the right when I brake and stutters because the rotors are warped. all they did was and oil change for the vehicle they probably made 5k+ on. I do not recommend this dealership in the slightest. worst communication by far and they all avoid problems. I will update my comments if there are any compensation for the horrible service I received. More

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Castle Chevrolet gave me one price over the phone to get me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving me in the door when I used TrueCar to get an online price quote and a dealer rep called me and said I could come in to get that price. After arriving. I was told price quote was not valid. This was my experience, just want everyone to be aware how Castle Chevrolet operates. More

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Don’t deal with these clowns! They don’t hold up their end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! More

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Buyer beware!!!! I recently bought a used SUV from this dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be dealership with an aftermarket warranty. This warranty is refundable and would be prorated for the amount of time remaining. The warranty can only be refunded through the finance manager. This manager will never return your call. I explained that I'm selling my SUV and that I will no longer need the warranty ($3,700). I called multiple times leaving voice mails to the finance and the General Manager and still no response. I live about an hour away, I was hoping to resolve this over the phone or at least setup a time for me to cancel in person. This dealership is very dishonest and very poor customer service. More

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Oil change Prices are a little high and as a Chevy owner it should be a discount or specials for Chevy owners. I can get my oil changed cheaper with quality oil Prices are a little high and as a Chevy owner it should be a discount or specials for Chevy owners. I can get my oil changed cheaper with quality oil at other places. More

by mcanfield1 Verified Customer Verified Customer

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Highly Unsatisfied with Customer Service I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in Dec I am highly unsatisfied with their customer service skills. I was told I would receive free oil changes for the life of my car when I bought it in December of 2017. It’s funny how all of a sudden in January of 2018, they “changed things”and now I have to pay $30. If you change things, that should NOT be my problem. I do NOT care if you change things. If I was told I would receive free oil changes for the life of my car, I should be grandfathered into this guarantee. I have worked in customer service for years, the customer is always right. This is absolute horrible customer service and I would not recommend Castle Chevy to anyone and I will NEVER buy a car from you again. The saddest part about this is you guys do not care how upset you make customers. Customer service should be your #1 priority! Btw this is not directed towards the person who sold the car, John Porter. He was great! This is directed towards the managers and service team or whoever came up with this change. More

by KIRSTENLOID Verified Customer Verified Customer

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Tire Dry Rot, Wheel Bearings, Fluid leaks, No Main. Records! Problems of used car: Tire Dry Rot, Wheel Bearings and Fluid leaks and, no maintenance manual. Dealer does not answer questions in a timely manner. H Problems of used car: Tire Dry Rot, Wheel Bearings and Fluid leaks and, no maintenance manual. Dealer does not answer questions in a timely manner. High pressure on female to buy that day and use their financing. Joan was in the dealership 8 hours with TrueCar certificate thru USAA. More

by mc6 Verified Customer Verified Customer

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Very well We did not have any problems. Everyone was friendly and patient. Definitely will go back for another purchase. I will rate this visit a 10. We did not have any problems. Everyone was friendly and patient. Definitely will go back for another purchase. I will rate this visit a 10. More

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Professional, Very helpful, Welcoming This was my first time buying a vehicle on my own and they really helped me through it, answered and asked if I had any questions, very professional This was my first time buying a vehicle on my own and they really helped me through it, answered and asked if I had any questions, very professional, and made me feel at ease. Thank you very much :) More

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