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Castle Chrysler Dodge Jeep RAM of Naperville
Naperville, IL
1,592 Reviews
Welcome to Castle Chrysler Dodge Jeep Ram of Naperville, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Naperville, Aurora, Bolingbrook, Wheaton, and Lisle by delivering a seamless and enjoyable car-buying experience.
At Castle Chrysler Dodge Jeep Ram of Naperville, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,592 reviews
February 05, 2019
Grand Cherokee Overland - Faulty Key FOB - Solved by Phone 2/2/19. Outstanding service by phone in helping to start car with a faulty key fob. Thanks to senior Sales staff member Chris Olson who saved the d 2/2/19. Outstanding service by phone in helping to start car with a faulty key fob. Thanks to senior Sales staff member Chris Olson who saved the day from a stranded Grand Cherokee that was briefly stopped/shutoff and would not restart. Bad key fob Excellent sales and service staff as always for the last 3 years. Highly recommend !! More
by RonWolflick
Employees Worked With
Chris Olson
January 23, 2019
Great customer service Ski was great to work with and I received a really good deal on my new jeep. I would reccomend working with him in the future. Ski was great to work with and I received a really good deal on my new jeep. I would reccomend working with him in the future. More
by Enfoley13
Employees Worked With
Jim "Ski" Szatkowski
January 17, 2019
2019 Jeep Cherokee Went in looking for a used Grand Cherokee but I had better news I got a NEW 2019 Jeep Cherokee. Super happy with the dealership everyone is friendly a Went in looking for a used Grand Cherokee but I had better news I got a NEW 2019 Jeep Cherokee. Super happy with the dealership everyone is friendly and they don’t push you so ever. Thanks to John Mac, Chris O, and Jessica. More
by Deb
Employees Worked With
Chris Olson
January 16, 2019
Well Satisfied Repeat Customers! We can't say enough about Salesperson Chris Olson at NCJD RAM! This is our 3rd sales experience with him (for new and used vehicles). He knows us by We can't say enough about Salesperson Chris Olson at NCJD RAM! This is our 3rd sales experience with him (for new and used vehicles). He knows us by now, understands our needs and works with us from beginning to end, making for a superior purchasing experience. We call him from time to time with questions and he gives us great suggestions and info. For us - Chris Olson IS this dealership and our encounters with Finance, Service, etc. all come from having worked with him first. Imagine - a customer relationship built on trust and understanding. A rare experience in our world. John and Deb B. More
by blumenst9
Employees Worked With
Brian James, Mark Pleasant, Chris Olson
January 10, 2019
Here we go again! James Ski was very easy to work with. He is very knowledgeable, friendly and more than helpful. It's nice to have people like that to deal with. Tha James Ski was very easy to work with. He is very knowledgeable, friendly and more than helpful. It's nice to have people like that to deal with. Thanks James. More
by Willy2018
Employees Worked With
Jim "Ski" Szatkowski
January 04, 2019
Incompetent It took them 3 weeks to figure out why our new van with FIFTY miles on it wouldn't go over 27 MPH. Two years later we start getting brake lights and A It took them 3 weeks to figure out why our new van with FIFTY miles on it wouldn't go over 27 MPH. Two years later we start getting brake lights and ABS lights on only to find out they ran the wiring wrong when they changed the transmission. Now we have rust. I call, talk to service. They say just bring it in whenever, they have to submit pictures. So I drive 30 minutes with three kids to get there. I'm then told the manager has to do it and he's not in. So i load up my 3 kids again, drive back a different day when the manager is there only to be told I have to take it to the body shop which is about 15 minutes away. On another occasion, I had a service appointment, even got the reminder text the night before, i get there, once again with my 3 kids, they had no record of my appointment. It was going to take 3 hours to get to it and of course they couldn't give me a loaner without looking at it. Also, when they sell you their extended warranties, they are not factory extended warranties so full benefits do not apply at other locations. More
by AdamDH1213
Employees Worked With
Service staff
December 30, 2018
Great experience with Ski We had an honest and straightforward experience in leasing our Jeep Cherokee. Our sales associate, Jim "Ski" Szatkowski was very accommodating. He was We had an honest and straightforward experience in leasing our Jeep Cherokee. Our sales associate, Jim "Ski" Szatkowski was very accommodating. He was knowledgeable and friendly and we didn't feel pressured - no bothersome phone calls - just ready and available to assist us on our own terms. Great guy! More
by KarenH
Employees Worked With
Dan - finance, Jim "Ski" Szatkowski
December 29, 2018
Ski is the best sales manual and it was really good really fair and understanding I would recommend him to anyone friendly place all the people are real nice sales manual and it was really good really fair and understanding I would recommend him to anyone friendly place all the people are real nice More
by Joed0453
Employees Worked With
Jim "Ski" Szatkowski
December 21, 2018
Play Games.. Sales manager play games with prices and don't care about customers, I wouldn't recommend this dealer to anyone. It was waste of time Sales manager play games with prices and don't care about customers, I wouldn't recommend this dealer to anyone. It was waste of time More
by Moe
Employees Worked With
Dave Pickell, Jim "Ski" Szatkowski
December 17, 2018
Pacifica purchase. I referred to Chris Olsen by one of my employees. I made a choice to drive from Glenview to Naperville to work with Chris verse working with my local I referred to Chris Olsen by one of my employees. I made a choice to drive from Glenview to Naperville to work with Chris verse working with my local Chrysler dealer. It was the right call. Chris was great. I left a happy man and my wife loves the Pacifica limited. When we are due for our next new car Chris will be my go to guy. Thanks! More
by WRHAGER
Employees Worked With
Brian James, Chris Olson
