Castle Chrysler Dodge Jeep RAM of Naperville

Both Andrew and Joe were wonderful, helped me through this purchases. Couldn't have been any smoother process than they made it. Thank you so much! this purchases. Couldn't have been any smoother process than they made it. Thank you so much! More

Came in with no appointment to have a recall addressed. Mike M was very and receptive to helping me out. Not saying this can always happen to walk in without an appointment and the vehicle be serviced. I a Mike M was very and receptive to helping me out. Not saying this can always happen to walk in without an appointment and the vehicle be serviced. I appreciate Mike for checking to see it he can get the vehicle done and providing a very positive experience. All that read my review, during and prior to your visit, anything can happen. Meaning, a wait may or may not happen, an error or spill may happen. These are hard working people and are doing their best everyday. Please have patience as they are servicing you along with various other problems big and small. More

I ordered a part the beginning of November and now it’s the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walk the second week of December and haven’t received a call, email, or status update about my order. So, I decided to go to the dealership today and walked in the dealership and not one employee greeted me or asked me did I need help with anything. This is not the first time I’ve came here and wasn’t greeted. This is the first Dodge dealership I’ve ever been to that has an unfriendly environment and has bad communication with their customer services. More

Come in to get an oil change. The advisor , A. P., Tony, give an hour estimate to complete the service . He informed me later that it would be longer due to an oil spill on the en The advisor , A. P., Tony, give an hour estimate to complete the service . He informed me later that it would be longer due to an oil spill on the engine which needed to be cleaned off. Afterwards, he come back to tell me the job was complete , but also explained there might be some smoke burning off the engine due to the spill. I paid for the service and drove off a few blocks down the road. Stopped & looked under my car . Oil still dripping so went back to dealership . Tony apologizes for the inconvenience & lets his manger know what’s happen. They hoisted my car up & do a through cleaning . I get my car back & all is Awesome ; Tony went above & beyond to resolve the problem . He apologized profusely & told me if I have any other concerns, don’t hesitate to call him. Thank you, young man, and I look forward to doing business with you & Castle Dodge Jeep Chrysler in Naperville , in the future . More

The atmosphere there was nice and peaceful, and the advisor I had that day very helpful and informative on the service I came for and what other services my car needed. advisor I had that day very helpful and informative on the service I came for and what other services my car needed. More

Great prices. ..only compliant is my car was not ready for me to view when I arrived. ..only compliant is my car was not ready for me to view when I arrived. More

Service Technician was thorough. Provided several options. Processed coupons and activated Mopar road hazard service for newly purchased tires. Provided several options. Processed coupons and activated Mopar road hazard service for newly purchased tires. More

We had a terrific experience purchasing our new-to-us 2022 GMC Sierra from Castle Chrysler of Napervile. The sales team was low-pressure, honest, and very willing to work with us to arrive at a deal that 2022 GMC Sierra from Castle Chrysler of Napervile. The sales team was low-pressure, honest, and very willing to work with us to arrive at a deal that worked for everyone. And Abdel, our sales rep, went out of his way to make sure the truck was washed and super clean before we took it home. Highly recommend the team at Castle. More

The staff at Castle Jeep are super helpful! They helped me find the perfect car and really worked with me through the entire process. They helped me find the perfect car and really worked with me through the entire process. More

I just want to say my experience with Nick A. in the service department was below my expectations. Every time I called I got his voicemail or a message was taken but no returned calls. I then pro in the service department was below my expectations. Every time I called I got his voicemail or a message was taken but no returned calls. I then proceed to ask for the manager but he never returned my call either. After 2 1/2 weeks of trying to find out if my parts arrived, I took it into my own hands and contacted the parts department for more information. Come to find out Nick never ordered my part. I want to give a huge shoutout to Ray in parts who ordered my part and was then delivered the following day. He is the one that shall receive my gratitude for my experience this time around. Thank you Ray for making this all happen and going above and beyond your duties on becoming my advisor/parts expert! I must say being in this industry myself I expected way more, communication is critical in this industry and Nick didn’t follow through. More