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Castle Chrysler Dodge Jeep RAM of Naperville - Service Center
Naperville, IL
247 Reviews
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247 Reviews of Castle Chrysler Dodge Jeep RAM of Naperville - Service Center
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August 15, 2014
Very poorservice I took my 2014 Dodge ram in for its first oil change. I had a schedule appointment time of 4:30pm. I arrived at 4:21 and pulled into the '"quick oil c I took my 2014 Dodge ram in for its first oil change. I had a schedule appointment time of 4:30pm. I arrived at 4:21 and pulled into the '"quick oil change line". After waiting 1 hr and 10 mins i walked back to service and the truck was still on the rack. I had to ask the service advisor when it would be done. It was another 15 mins before the truck was done. When the truck was finished, there were oilily hand prints on the grill and door. The truck was not vacuumed or washed as promised. I will NOT be using this dealer EVER AGAIN.Very very disappointed! More
by dbullard
Employees Worked With
Heidi
Helpful June 26, 2014
Decent Service Department Turns out there was a mix up with my phone number, but they did finally get a hold of me and inform me of the progress of the work being done on the D Turns out there was a mix up with my phone number, but they did finally get a hold of me and inform me of the progress of the work being done on the Dodge Sprinter. Thank you Keith for getting back to me today. Ron H More
by A-Archer Plumbing
Employees Worked With
Keith Larkin
February 18, 2014
It was a pleasure working with both Tom Fantasia and Tom McDonald. I have never went to a car dealership that had me on my way less than 2hrs. and driving a brand new car in my favorite color (red) that I McDonald. I have never went to a car dealership that had me on my way less than 2hrs. and driving a brand new car in my favorite color (red) that I can call my own. Thanks Guys More
by sseals
Employees Worked With
June 29, 2013
Issue: Need to replace one bad ignition 'fob' for a 2010 Dodge Grand Caravan. Although my service adviser Dominick handled my situation professionally, I have to rate this dealership extremely poor d a 2010 Dodge Grand Caravan. Although my service adviser Dominick handled my situation professionally, I have to rate this dealership extremely poor due to their lack of preparedness to resolve my problem. In the end I spent $682.00 to replace 'one' ignition fob. A practical person might believe there is a way to determine if a wireless control module is bad or not. This dealership has neither a way nor the parts required to do so. The only option I was given where I would end up with two ignition keys versus the one good one I came in with, was to order a new wireless control module and keys, pay for them in advance, and take complete responsibility if the new parts didn't resolve my issue; 'no returns or refunds'. What is still baffling is the dealerships lack of ownership to come up with a practical solution. I had a working key which must mean the existing wireless control module is working. WHY REPLACE IT? A replacement ignition key shouldn't be that difficult to solve. My simple advice to anyone who has less than three ignition fobs is to get at least one more. Otherwise you'll be at the mercy of a dealership. Always having at least two working fobs means you'll have the ability to program more on you own and not have to rely on the dealership. My best advice is to stay away from all Dodge products. UPDATE 07/02/2013: Tim McKay (Service Manager) called and long story short - feels that since their policy on prepaying for parts and not offering any returns was explained to me up front, he does not feel my concerns are justified. My problem he can't seem to understand is having to even consider the unbelievably poor option they gave me. So here is the bottom line from the dealership - if you have the same problem of needing a spare ingnition fob: be prepared to replace everthing up to a current cost between $850.00 $950.00; but you may get lucky and have to spend ONLY $200.00 IF the first key you order, pay for in advance, wait for it to be delivered, go back to the dealership so they can try and program it, WORKS. If it doesn't then your out that key, have to order another key, and repeat the rest. If all keys fail, then you order the WIN module, pay for it in advance, wait for it to be delivered, go back to the dealership so they can install it, try the old keys and the new keys, pray at least two work and if not, repeat the whole process again. Or, as I suggested earlier, you could just always have three keys so you'll know for certain if none of them work, the WIN needs replacing or if only two of them work, you can always program another without having to More
by MarkWitort
Employees Worked With
Dominick
June 02, 2012
Quick turn around - zero post service issues, and I was able to leave my rental car there when I was done! The cost - believe it or not - was also quite reasonable able to leave my rental car there when I was done! The cost - believe it or not - was also quite reasonable More
by Torchwood
Employees Worked With
Bill - Service Admin
April 27, 2012
Bill was very friendly to work with. I'm an apprehensive female dropping my car off for service. I don't want to be taken advantage of. My husband and I had a sense, Bill would make sure we received an female dropping my car off for service. I don't want to be taken advantage of. My husband and I had a sense, Bill would make sure we received an accurate diagnostic testing and our car was serviced correctly. More
by ltr
Employees Worked With
Bill Stillwell
