I bought a new Honda CR-V EX 2017 in February 2017 from the dealership, Castle Honda, in Morton Grove, IL.
The car has problem getting started and, as a result, has become very unreliable and undependable. It has happened four times already and three times in less than last three weeks.
First time the problem happened in August 2017 when I tried to start it after not driving it for a week when I was in vacation. I was able to jump start it with my other car.
Second time the problem happened on 12/11/2017 and I was not able to jump start the car. I had to call the Honda roadside assistance on 12/12/2017 to tow the car but the tow truck guy was able to jump start the car. I drove the car to Castle Honda, the service department did some testing of the battery and said the battery was fine and they did not know the reason for the problem. I told them about the tailgate door not working properly as well, they tested that also and informed me that the struts were broken and and they ordered those parts. I drove back the car home hoping that the problem was fixed.
I drove the car to Castle Honda again on 12/14/2017 to install the tailgate door struts. I am yet to find out what else is wrong with this car.
Third time the problem happened on 12/29/2017 and I was not able to jump start the car. I called the Honda roadside assistance and this time they sent a guy to jump start the car. I drove the car to Castle Honda, the service department tested the battery again and said the battery was fine and they did not know the reason for the problem. They told me to tow the car next time the problem reoccured. I again drove the car home hoping that the problem was fixed.
Fourth time the problem happened was on 12/31/2017. I had to wait and seek roadside assistance on 1/2/2018 as the dealership was closed on 12/31/2017 and 1/1/2018. I called the Honda roadside assistance around 6.30 AM and requested specifically for the car to be towed, they said the expected time was between 3 and 8 hours. The tow truck showed up to pick up the car around 11 AM. The tow truck guy from J-TEAM AUTOMOTIVE declined to tow the car and started showing lots of silly excuses of why he could not do it. I did not want to let him go and wait another 5 hours before any help arrived and so I let him jump start the car. I drove the car to Castle Honda and turned it off while waiting in the queue in front of me, the car could not be started after that. The dealership service department tested the battery and this time found the battery to have issues and replaced it. I do not know if this will resolve the issues with the car and the car continues to be as unreliable and undependable as it were.
It appears to me that the dealership sold me a faulty car which has caused me lots of inconvenience and has costed me quite a bit in terms of hassle, time spent on the issues and missed work.
I have been in contact with American Honda since 12/11/2017 and they have opened up a case on my car. The case manager keeps telling me that they bear no responsibility for the dealership or the roadside assistance and also only thing American Honda can do is to fix any issue the car may have since that’s what warranty is for. He does not appear to understand that having too many issues like I experience make Honda CR-V a inferior quality product, American Honda a low-grade manufacturer and Castle Honda a low-grade dealer.
I have extremely negative customer experience with Honda CR-V, American Honda and Castle Honda. I will never buy any Honda product and tell others not to buy Honda products as well.