My senior, pensioner, mother went to Castle to purchase a new CR-V. She arrived prepared with research on pricing and negotiated the deal with Nora, the sales manager. After arriving at an agreed upon price my mom sent me a copy of the paperwork which showed Castle charging a $995 destination charge -- seems legit right, EXCEPT the destination charge is ALREADY PART OF THE MSRP OF THE CAR under federal law! It's already built into the price and even written on the window sticker! Nora was trying to DOUBLE CHARGE my mom the $995 destination fee. Sound like CONSUMER FRAUD?
When I caught this attempt to take advantage of my mother, Nora removed the second destination fee without a fight, but then things went from bad to worse. Nora asked for a deposit to hold the car and the deal. Being reasonable my mom provided the deposit. After paying the deposit, Nora began to claim that the car my mom was trading in did not have factory navigation. (Keep in mind Castle has already looked at, been in, and test driven the car so they couldn't have just "made this discovery"). My mom explained that it was factory navigation but Nora tried to add $1,000 to the price of the deal saying that my mom "needed to pay more" and "she would lose her job" over a deal that NORA, the MANAGER had herself approved. My mom left and returned the next day with a copy of the window sticker for her trade-in showing factory installed navigation in black and white. Nora then said she wanted another $800 on the deal if my mom wanted to move forward with no justification whatsoever. My mom left, better to deal with good people who aren't trying to scam you every step of the way when buying a $30,000+ car.
My mom mentioned making sure that others are warned of her experience and Nora said "Go ahead, I don't care". Let's make Castle Honda care. STAY AWAY FROM CASTLE HONDA!!!!