Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Hyundai Downers Grove
Downers Grove, IL
58 Reviews
Welcome to Castle Hyundai Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience.
At Castle Hyundai Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 58 reviews
January 16, 2026
Worst service department I have ever been to. Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it break Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it breaks down they will tow it for free to the nearest dealership. Very poorly run business! Eric my service adviser could not have cared less what was wrong with the car and was put out that I asked questions related to how they arrived at their findings. GO ANYWHERE BUT CASTLE HYUNDAI! More
by markhabs1
Employees Worked With
January 12, 2026
Awful communication and explanation of services and just useless in my opinion! Go to a different place for service and a car. useless in my opinion! Go to a different place for service and a car. More
by Dshoops45
November 21, 2025
Everything was fantastic from start to taking possession of my NEW Hyundai. Marcos Vazquez and Mike the best. Helpful in answering the questions I had. Many, for sure. Castle Hyundai, STELLAR! Thomas Heffe of my NEW Hyundai. Marcos Vazquez and Mike the best. Helpful in answering the questions I had. Many, for sure. Castle Hyundai, STELLAR! Thomas Heffernan More
by heff10th
Employees Worked With
Marco Vazquez
November 05, 2025
It 1 1/2 Hours to finish my oil change. That was t J e shortest time ever. Thank you. That was t J e shortest time ever. Thank you. More
by pmeschi1947
Employees Worked With
October 07, 2025
Everyone was friendly, Rick was great to deal with. Dealership was very clean. Definitely recommend buying from them if you’re in the market. Dealership was very clean. Definitely recommend buying from them if you’re in the market. More
by djb7980
September 30, 2025
The service and parts department has been very good to work with I have bought 4 cars over the years from them and the service department has been excellent work with I have bought 4 cars over the years from them and the service department has been excellent More
by awc224
September 21, 2025
Received the best service and experience ever at a dealership. Nizar helped me out tremendously and I’m grateful for that. Gilber, the finance manager was also very helpful in helping us decide which dealership. Nizar helped me out tremendously and I’m grateful for that. Gilber, the finance manager was also very helpful in helping us decide which warranty package to go with and made the final steps easy. I left feeling good and confident about my decision thanks to Nizar and Gilber! Thank you! More
by othj123
September 05, 2025
Nizar was awesome with the deal. No xx, straight forward. Helped my daughter through the process of buying the car. Assisted us with the pick up seeing the car is being shipped. No xx, straight forward. Helped my daughter through the process of buying the car. Assisted us with the pick up seeing the car is being shipped. Because of my experience with Nizar, I will send people his way, and to your dealership. More
by jimbiebs
Employees Worked With
August 11, 2025
This was a great dealership. Everything was a positive experience. I would recommend very highly. Everything was a positive experience. I would recommend very highly. More
by chris.smith313
Employees Worked With
