Eric Marcum

Impossible to reach a human. All phone numbers connect to an answering system. Advisors don't return texts. Very frustrating to deal with. All phone numbers connect to an answering system. Advisors don't return texts. Very frustrating to deal with. More

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Great and fast service! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! More

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I had a overall great experience at this dealership. I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and I originally bought my car at a different dealership, but since have moved so this is now closest to me. I came in because my heat was broken, and brought it in without an appointment on a busy day. They couldn't service it that day - so they immediately got back to me on the following Monday with a loaner and the parts that were covered by warranty. Definitely will bring my car back here for future needs! More

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I went to drop my car off for a scheduled appointment this morning which I had a loaner scheduled for. Eric was extremely aggressive about giving the loaner and got in my face and yelled at me that I don this morning which I had a loaner scheduled for. Eric was extremely aggressive about giving the loaner and got in my face and yelled at me that I don’t know how to listen. More

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Worst service department I have ever been to. Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it break Took my car for an hour and a half and could not find the problem. They told me not to worry because my car has roadside assistance and if it breaks down they will tow it for free to the nearest dealership. Very poorly run business! Eric my service adviser could not have cared less what was wrong with the car and was put out that I asked questions related to how they arrived at their findings. GO ANYWHERE BUT CASTLE HYUNDAI! More

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