Castle Hyundai Downers Grove

I'm going to start here with an email I sent to Pat Wells in response to a generic canned email I received from him. I never received a response to that email. I did receive a text from Brian a couple days in response to a generic canned email I received from him. I never received a response to that email. I did receive a text from Brian a couple days after I sent this email offering all weather mats, but I have been completely ghosted by this dealership after I responded to Brian telling him that I already had those. This was the email I sent to Pat: This all started a few weeks ago (may 27), when I put in an inquiry on an ioniq 5 xrt that you were expecting to get delivery on. I was texting with Krystal and she was keeping an eye on the vehicle to let me know when it was in so I could come and take a look at it. On Friday the 29th, she told me that it was available, and then I could come by on Saturday to take a look at it. As we were driving there to pick it up, she said that she went out to go get the keys for it, only to find out that it was sold. She had originally said when I came in that I should talk to Brian and he'll get me taken care of. So when I got there, I asked for Brian. He looked surprised to see me and appeared to be not aware that I was coming by. My conversation with Brian was generally well, he was professional and friendly and we worked out numbers on another one that he would be seeing come in. I put down a deposit and left annoyed, but hopeful that things would work out. Throughout this whole time, I was keeping an eye on your website and the XRT that was in transit on your website. When I initially started talking to Krystal was still showing his in transit with the same VIN. Later that week, I got a text message from John saying that the xrt they were keeping an eye on and I had put a deposit down for had finally arrived, and I made arrangements to come by on the following Monday to look at it. This was still that same one that I had been watching on your website for the last 2 weeks. That always said in transit. I arrived on Monday, which was just this past Monday, the 8th, at around 5:45. Took a quick test drive, and was ready to sign paperwork by 6:30 or so. Then the waiting began. John was overall very good. I enjoyed my time with him, and he did his best to make sure we felt welcome and make sure all of our questions were answered. No problems with him at all, just like I had no issues with Brian. We then waited for financing to work with us. There were a couple times when we thought we saw them, but nothing was happening. At one point, probably around 7:30 to 8:00, someone from financing, I don't remember if it was. Dan or Greg, came in and asked John if he had a deal. At that point we knew that things hadn't even gotten started with us with financing. Dan and Greg were suddenly running around trying to get everything taken care of, and both on separate occasions said that "we'll take care of you", the body language and other things that were said to us implying that something was going to be done about the deal to make up for all that we had been through so far. The numbers ended up coming out exactly identical to what we had worked out with Brian, and we didn't get out of there until at least 9:00 p.m. I sent a follow-up email including John, Brian, Dan, and Greg, laying out what had happened on that specific Monday, and I just received an email back this morning. The email was very generic, apologizing for the delays, but not providing any actual information or ways that would actually make me feel better about my whole experience with your dealership. I am very disappointed with the way that everything was handled from my initial contact with your dealership to the final closing of the deal and now my interactions with the folks that work there now. More

On Thursday, 6/11/26, I stopped by Castle Hyundai in Downers Grove, Illinois on 6/11/26 in the evening. I looked at 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger l Downers Grove, Illinois on 6/11/26 in the evening. I looked at 2017 Subaru Outback, and saw that it had a considerable sized dent on the passenger left door, the front bumper had a large crack in it at the front driver’s side, and the bumper was also not properly connecting to the driver’s side headlight and front left ¼ panel. I met a salesman by the name of John Pauly, and also met his Sales Manager, Mike. After negotiations (including running a Car History Report, and included running my credit), we come to an agreement that the car would be repaired (bumper and dent in door), and that if the service department didn’t come back with any other issues, that the car would be sold to me for $14,400 plus fees, and that they would give me a trade in for my vehicle of $3,250 (I have the original paperwork given to me by Michael showing the selling price and trade in price for my car. It also lists the date of this report and the sales person’s name). I then took the car for a drive, and when John and I both heard some grinding noises coming from the front end of the car, both sides. I told him to have the car checked out by his service department, and to let me know what was wrong with the car. As he and Mike had agreed to, that provided they fix what was wrong with the car, I would still purchase it for the same agreed amount. On Friday, 6/12/26, John called me at around 10am, and said that they were about to give the car to the service department, and wanted to know if I was serious about the terms that we had discussed. I said yes, provided that the car checked out with service department with no other issues, and that they fix the car as we had discussed. Later in the day, John texted me back stating that the car didn’t pass service inspection., and that they were going to wholesale the car to an auction. About an hour after John had texted me, I texted him back, and asked what exactly they had found wrong with the car. He texted back stating that they didn’t tell him what was wrong, but that it was not worth keeping it due to too much being wrong with it. This in itself is hard to believe that the sales person does not know what is wrong with a car that he was supposed to sell. So I had my doubts that he was telling me the truth. On Tuesday, 6/16/26, still in the need of a car, and also wanting to see if the car was actually off of the lot, I took a drive back down to Castle Hyundai. Sitting at the front right side of the lot, with the front bumper crack having been fixed, but still not properly connected to the headlight and ¼ panel, and still having the same large dent in the right passenger door, was the car that allegedly was to be wholesaled at an auction. (see attached pictures). On Friday, 6/19/26, I called the dealership and spoke with a sales person by the name of Andy, and asked about the car. He said the exact car that I was referring to and that it was for sale. I told him that I had stopped by earlier in the week and saw that it had a dent in the car door. I asked him if there was anything else wrong with the car, and he said “No.” Later this same afternoon, I went back to check the text messages from John Pauly, and he had erased the texts that he had sent to me stating that they were going to wholesale the car and send it to auction, as well as the one where he said that he was not told by the service department what was wrong with the car. I have proof that 6 texts were sent to and from John Pauly on Saturday, 6/12, from my cellular phone account. Currently only 2 texts are showing in our conversation, in my Messages App, from this date, and those 2 texts are only ones that I sent to John. None of John’s replies are listed anymore. Apparently, he decided to delete them in order to cover his tracks and hide what he told me. And the car sales people wonder why used car sales people get such a bad rap. The disappo More

Absolute garbage dump of a dealer. Sent a request for info about a car, and the dealership called me back and said the car was available, and asked when I could come check it out. I as Sent a request for info about a car, and the dealership called me back and said the car was available, and asked when I could come check it out. I asked them if I drive over there now (40 minutes away), would they promise to not sell it before I got there. They said they would hold it, no problem. So I drove over there at lunch, drove the car, talked to the salesmen, and seemed like a good deal. I asked them for financing numbers and if I could do a PPI on the car at a shop right down the street. They brought me out numbers, and we compared with financing numbers I was getting from my bank, so they went back to check with the finance manager. They then came back and said they COULD match the numbers of the bank, but that their sales manager had taken a deposit from an out of state buyer on the car earlier is that morning and had not told them, and they could not sell me the car. I have purchased MANY cars in my life, Toyotas, BMWs, Audis, Porsches, and I have NEVER experienced incompetence of this level. Complete and utter clown-show, and a absolute waste of time More

Love my Sonata - the price - the staff - service - parts - do not know what else to say - do not know what else to say More

Good buying experience. I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork More

Great experience with Castle Hyundai Downers Grove. Form email inquiry to signing documents. Quick, proffesional, straight to the point. Form email inquiry to signing documents. Quick, proffesional, straight to the point. More

Great and fast service! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! More

The service department was very courteous and knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle i knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle issues. Overall this dealership receives an A+ for outstanding customer care. More

I had a pleasant car buying experience at Castle Hyundai. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends. More