Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Hyundai Downers Grove
Downers Grove, IL
65 Reviews
Welcome to Castle Hyundai Downers Grove, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our great reviews and top-notch level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Downers Grove, Naperville, Oak Brook, Bolingbrook, and Lombard by delivering a seamless and enjoyable car-buying experience.
At Castle Hyundai Downers Grove, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 65 reviews
June 11, 2026
Absolute garbage dump of a dealer. Sent a request for info about a car, and the dealership called me back and said the car was available, and asked when I could come check it out. I as Sent a request for info about a car, and the dealership called me back and said the car was available, and asked when I could come check it out. I asked them if I drive over there now (40 minutes away), would they promise to not sell it before I got there. They said they would hold it, no problem. So I drove over there at lunch, drove the car, talked to the salesmen, and seemed like a good deal. I asked them for financing numbers and if I could do a PPI on the car at a shop right down the street. They brought me out numbers, and we compared with financing numbers I was getting from my bank, so they went back to check with the finance manager. They then came back and said they COULD match the numbers of the bank, but that their sales manager had taken a deposit from an out of state buyer on the car earlier is that morning and had not told them, and they could not sell me the car. I have purchased MANY cars in my life, Toyotas, BMWs, Audis, Porsches, and I have NEVER experienced incompetence of this level. Complete and utter clown-show, and a absolute waste of time More
by Matt
Employees Worked With
June 09, 2026
Love my Sonata - the price - the staff - service - parts - do not know what else to say - do not know what else to say More
by JW
Employees Worked With
May 22, 2026
Good buying experience. I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork I will consider them for my next car. My salesman Allen was very helpful. Roy did a great job with the paperwork More
by cbeck1747
Employees Worked With
May 20, 2026
Great experience with Castle Hyundai Downers Grove. Form email inquiry to signing documents. Quick, proffesional, straight to the point. Form email inquiry to signing documents. Quick, proffesional, straight to the point. More
by Olga Pytel
May 10, 2026
Great and fast service! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! ! Castle always takes great care of me and I will be a forever customer! Thank you Castle team! More
by Kwik0607
Employees Worked With
Other Employees :
Michael O'Connor
April 25, 2026
The service department was very courteous and knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle i knowledgeable. My concerns were answered with timely responses and good direction as to what services they may have to undertake to rectify vehicle issues. Overall this dealership receives an A+ for outstanding customer care. More
by Dgneal54
Employees Worked With
April 24, 2026
I had a pleasant car buying experience at Castle Hyundai. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends. Everyone I dealt with was nice and knowledgeable. I would recommend them to my family and friends. More
by Sheri M
Employees Worked With
April 14, 2026
I was not able to receive the mats that were supposed to be included at the time of purchase for several weeks due to the salesperson leaving. However, with Patrick’s help, I was able to receive them right be included at the time of purchase for several weeks due to the salesperson leaving. However, with Patrick’s help, I was able to receive them right away. I really appreciated how quickly the initial inconvenience was resolved. More
by hannahlim1
March 29, 2026
Purchased a vehicle from here online. It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a p It was never disclosed that the vehicle has summer tires. The car was sold in winter. First drive out in winter, blew a tire and broke the rim at a pothole. Also, dealership never provided any updates on when the car is shipping or delivery date. Purchased the vehicle back in December 2026. Now in April, still have not received my plaes. More
by Cheema
Employees Worked With
Other Employees :
Matt Marroquin
March 12, 2026
Professional, treated with respect, friendly, reasonable, excellent service! Ask for Assria Nisar. He was the BEST! excellent service! Ask for Assria Nisar. He was the BEST! More
by eabrantes
Employees Worked With
