Castle Mazda Downers Grove

Lower rocker arm recall, inspection and repair The service provided was outstanding. Joel walked me through the repair sequence and the timing involved to complete the work. He called later in the The service provided was outstanding. Joel walked me through the repair sequence and the timing involved to complete the work. He called later in the day to inform me during the full circle inspection they found a leak in the transfer case breather vent assembly and repaired it since it was under an extended warranty. I previously notice three drops of fluid on the garage floor but did not see it again, so I chose to ignore it when I brought the car in and did not mention it. More

Extreme Unprofessionals! Three weeks ago I wrote a review in which I called this dealership a "money-making machine", because I brought-in the 7-year-old Mazda CX-7 with wit Three weeks ago I wrote a review in which I called this dealership a "money-making machine", because I brought-in the 7-year-old Mazda CX-7 with with the "check engine" light on, they charged me $350 for diagnostics, haven't fixed anything and made me a great favour by offering $500 for this car. Now I would like to state that in addition to being a money-making machine PUGI Mazda is a bunch of EXTREME UNPROFESSIONALS who cares only about their revenues. So, after that experience my story continued... Everything happened within several days, but I am writing about it now, which is two weeks after. I took my car to the private mechanic in Naperville where I live, it took him one day to figure out the problem - it was a clogged injector. He changed the injector and now the car is up and running even better then before. The private mechanic charged me $370 for parts and labor (almost the same as PUGI Mazda charged me for literally nothing). My mechanic also confirmed (what PUGI Mazda stated) that the compression was slightly lower in the 3rd cylinder. However, the mechanic said that it was rather a very small loss in compression, and that he won't believe that such a small drop in compression would cause such a serious misfire in the cylinder. Obviously the leaks from the gasket cannot be the reason for the misfire specifically in the 3rd cylinder! It was simply a bad injector. And if technicians from PUGI Mazda would at least read Mazda forums, they would see that this is a common problem with Mazda Engines, that their injectors basically are very bad! What I find extremely unprofessional here is that PUGI MAzda didn't even attempt to try to find what was the problem. They just said that the car needs new engine for $12,000 or "we will take it from you for $500". If you look for how much they sell the same cars, you will see that it is around $8,000-10,000. Obviously, we cannot exclude that they didn't even try to fix my car hoping to get it for nothing and then sell it for around $9,000. Can you imagine? I find it really mean and disgusting that PUGI Mazda are saying that they are professionals, and playing that card all the time, but indeed they care only about their money and could not even solve a problem that seems to be super simple for any private mechanic. To conclude, if your Mazda is out of warranty and if you do not have extra money that you have no idea how to spend, don't be an idiot and don't go to PUGI Mazda, as well as any other Mazda dealership for repairs! Find a private mechanic near you, who will be able to fix your car way much better (and also cheaper). There is a very important thing in business called reputation and it seems that dealers completely forgot about it. Loss of reputation is more detrimental than loss of financial revenue. Small private car shops always cared about their reputation... Think about it! P.S. If you think that I am not a real person and writing this review intentionally, I would say that I am a real person, you can always google my name and see who I am and what I am doing - I am not connected to cars at all, I am a professor at the university who is doing research in molecular biology. And yes, I am writing this review very intentionally, so that you would not get in the same unfortunate situation as I! Good luck! More

Jessie was extremely nice and extremely friendly and very knowledgeable she deserves a big raise. CHRIS WAS GOOD ALSO. I buy a lot of cars. I'm in a lot o was extremely nice and extremely friendly and very knowledgeable she deserves a big raise. CHRIS WAS GOOD ALSO. I buy a lot of cars. I'm in a lot of dealerships. I don't know what's going to happen with my relationship here down the line but for now this place was very impressive. Yeah and I am amongst other things a professional actor I would love to do a commercial with mr.pugi! More

Sold car as we were on our way in. I spoke with Matthew Goldstein and his manager Bill about a car that was for sale. Set appointment for me and my daughter to look at it, My daughters I spoke with Matthew Goldstein and his manager Bill about a car that was for sale. Set appointment for me and my daughter to look at it, My daughters first car , she was very excited after seeing it on line. Matt and his manager said they had it out front waiting for us. We traveled 40 miles only to find out they sold it within that 45 minute trip. That is xx. I will NEVER buy From PUGI--- xx again!!!!! It all worked out. We found a great car down the street at Bill Kay Buick with some honest people! More

Great sales people, very helpful. This was my first time buying a car and Matt Goldstein made me feel no pressure, he was very helpful showed me everything I needed to know! I am very This was my first time buying a car and Matt Goldstein made me feel no pressure, he was very helpful showed me everything I needed to know! I am very happy with my purchase and would tell anyone to take a look at Pugi! More

Quality product but incompetent staff If you plan on financing your car, make sure that you know exactly what you are getting before you sit down with the financial specialist. They told m If you plan on financing your car, make sure that you know exactly what you are getting before you sit down with the financial specialist. They told me I would get 0% apr for 60mo for the price we negotiated. However, when we sat down with the financial specialist that quickly became a you take the msrp price with 0% apr or the negotiated down price with 5% APR. Luckily I had a check from my bank at 2% that I was able to use, otherwise I would have got up and left right there and then; wasting 5 hrs of my day. Not to mention that the financial specialist is a complete jerk who was trying to rush me out the door. There are also small things such as the car wash they told me about. I specifically asked if they used an automated system with brushes and they said no. Bought the car and came back in a week, was laughed off for asking for a brush-less wash. I'm sorry for not wanting to put my brand new car through a rock throwing machine. They also told me I would get a free seriousxm membership for 6 months but it expired in 3 weeks. I don't like seriousxm so I don't mind, but that doesn't change the fact that they lied to me. More

First new car bought! Our sales person rocked! This past weekend was my first time buying a brand new car and Pugi made it a great experience! Our sales person was Joseph Lyons. He normally deals This past weekend was my first time buying a brand new car and Pugi made it a great experience! Our sales person was Joseph Lyons. He normally deals with online sales but he didn't hesitate to assist us on the sales floor. He was personable, humorous, patient, easy to get along with, he worked with us and our budget, he answered our questions honestly and never pressured us. We stopped at a few other dealerships before this one and this was the most pleasant experience out of all of them, which made our decision even easier. We highly recommend going to Pugi if you want great customer service and a reliable great looking vehicle. We also give Joseph Lyons the highest rating possible! He made this important decision come together perfectly! More

I will recomend pugi mazda to my friends. Thank you Mirta. Mirta Guerrero explain us every detail inside and out of the mazda CX5. She is a very pleasant person to talk too. iam urging my girlf Mirta Guerrero explain us every detail inside and out of the mazda CX5. She is a very pleasant person to talk too. iam urging my girlfriend to trade her car with you guys. More

Two time winner This is my second vehicle I have purchased from Pugi and the experience I have had both throughout the purchase and during the last three years with t This is my second vehicle I have purchased from Pugi and the experience I have had both throughout the purchase and during the last three years with the service department has been outstanding. From the top (Mike) down this is a friendly and service oriented dealership that I would recommend to all. More

Great accommodation and service They're very accommodating, and they give me a lot of options to purchase. I am very happy with my Mazda CX-5! Will recommend them to my friends and f They're very accommodating, and they give me a lot of options to purchase. I am very happy with my Mazda CX-5! Will recommend them to my friends and family. More