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Castle Rock Chevrolet GMC
Castle Rock, CO
415 Reviews
Have All Your Automotive Needs Met at Castle Rock Chevrolet Buick GMC
Whether you're looking for a Chevrolet Trailblazer, Traverse, Equinox, Buick Encore or GMC Acadia, reliable auto service, or affordable financing near Castle Rock, you will discover everything that you need at Castle Rock Chevrolet Buick GMC. We are proud to serve Castle Pines, Lone Tree, Parker, Highlands Ranch, Centennial, and Denver by not only carrying popular Chevrolet, Buick and GMC models but by exceeding your expectations and forging connections with our customers. Explore what our dealership has to offer and discover how easy it can be to have your driving needs met.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 415 reviews
February 02, 2024
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by Dbtasker
Helpful February 01, 2024
My review is based on the following summary of my recent experience: In July of ’23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 ½ hours later the order w experience: In July of ’23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 ½ hours later the order was finally entered and I was told I would be contacted before the order was placed if any options I specified were unavailable. In October I was notified the vehicle was ready for pick up and, upon arrival at the dealership, discovered four of the specified options were missing. They were able to locate and install two but I was then notified I would have to pay an additional $3k if I wanted the third option even though it was clearly listed on the spec and order sheets. The fourth missing option they completely ignored and provided no explanation. Upon further inspection, I found a series of scratched in the tailgate down to bare metal along with a ½” glob of trash under the paint in another location. They required an “assessment” so I took a day off from work to drive back in whereby they confirmed both were issues covered under warranty but the repair person was unavailable. I then took another day off from work to drive back in for them to perform the repairs. They attempted to repair the scratches but did not have the matching paint in stock so they used a different color paint which does not match. I was informed they could not repair the trash under the paint and it was up to me to find a dealership that was willing and able to do so. ???!!! Since this time I have encountered additional issues with the driver’s side floor mat not staying in place and a substantial issue with the stereo (I strongly suspect what was installed is NOT a Bose product). I’ve contact GMC Customer Service directly multiple times and they do absolutely nothing to assist and just point me back to the dealership. I’ve written letters to both GMC Corporate and Castle Rock GMC’s General Manager with no response. It has now been three months and I will apparently need to retain a lawyer to force Castel Rock GMC to address these issues. More
by hidi2010
Employees Worked With
Other Employees :
Bobby Snyder (Service Director), Michael Valois (Service Manager), Glenn Jordan (Sales M
February 01, 2024
Nice from the time I pulled in to the shop, the person driving me home and picking me up, very courteous everyone, very pleasant experience. driving me home and picking me up, very courteous everyone, very pleasant experience. More
by Trudy
Employees Worked With
Mike , car driver.
January 28, 2024
Great place to get you car fixed, good people and the work is as agreed and on time. work is as agreed and on time. More
by old guy
Employees Worked With
January 17, 2024
Poor communication in service. Attitude given when asking for a rough idea on timeframe. Have to call them to get an update. Poor service wouldn't recommend. Attitude given when asking for a rough idea on timeframe. Have to call them to get an update. Poor service wouldn't recommend. More
by Kjcars22
Employees Worked With
Zak
January 15, 2024
Austin was great to work with as a salesperson. Michael in service has been great at making sure my duramax is taken care of, and I’m glad he’s there to make sure the new 2500 HD is taken good care Michael in service has been great at making sure my duramax is taken care of, and I’m glad he’s there to make sure the new 2500 HD is taken good care of. More
by neilsoncr76
January 12, 2024
Having just spent 2 full days at Castle Rock GMC for a 3-4 hour job getting a power steering pump replaced I can tell you I sure do miss the old Medved Dealership and it's professionalism and competence. 3-4 hour job getting a power steering pump replaced I can tell you I sure do miss the old Medved Dealership and it's professionalism and competence. I bought my Hummer at Medved 18 years ago in 2006 and all service on it was done at Castle Rock Medved until they went out of business. None of the old competence and professionalism of Medved is apparent at Castle Rock GMC. It's hard to believe their service department doesn't even have a runner to go get parts from the illusive "Distribution Center" in Denver and I had to wait overnight to get a Power Steering pump. Every auto parts store in the Continental US has a runner to go fetch parts. Not Castle Rock GMC. It seems Castle Rock GMC Service Department is in need of some Adult Supervision. I will hence forth take my business elsewhere. More
by skeagles67
Employees Worked With
Service
January 06, 2024
Best experience imaginable. Scott, Rogan and team were professional and prompt. Pricing was dead on and I will be back. Well done team. Scott, Rogan and team were professional and prompt. Pricing was dead on and I will be back. Well done team. More
by hoover41
Employees Worked With
Scott Malone, Rogan, Larry
January 03, 2024
We had a positive experience buying our truck from CR chevy. Good people, pleasant experience chevy. Good people, pleasant experience More
by Darylvankooten
Employees Worked With
Other Employees :
Chris Hering, Makayla Seybold, Justin Hecht, Kam Hookano
December 28, 2023
I trust this dealership to provide professional advice for my older truck and keep it in excellent working order. My truck is a 2009 Chevy Colorado and it has only been serviced at Castle Rock Chevrolet G for my older truck and keep it in excellent working order. My truck is a 2009 Chevy Colorado and it has only been serviced at Castle Rock Chevrolet GMC since its purchase at a dealership in Denver. All of the recently hired service advisors are excellent and a pleasure to work with. Keep up the good work!! More
by wild.marya
Employees Worked With
Mikes in the service department
