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Castle Rock Chrysler Dodge Jeep Ram
Castle Rock, CO
584 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 584 reviews
August 29, 2025
Worst customer service ever. Would not even suggest doing business with this company ever in a million years. Was promised callbacks and progression moving forward on a virtual d Would not even suggest doing business with this company ever in a million years. Was promised callbacks and progression moving forward on a virtual deal, but got crickets. Despicable level of customer service. More
by NB
Employees Worked With
Mark Cerni, Trevor Underwood, Rylie Corbett
August 26, 2025
Worst served ever. They had my truck for over 2 months without even touching it or working on it. It sat outside of their service building on a public Street. I had to They had my truck for over 2 months without even touching it or working on it. It sat outside of their service building on a public Street. I had to finally go get my truck and take it somewhere else with no service whatsoever because their customer service is horrible!!! BEWARE! More
by srsell343
Employees Worked With
None
August 15, 2025
Garrett was simply the most fantastic part of the whole entire dealership experience! Thanks Garrett! You the best, man! Totally worth going to the store for Garrett!!! Love this guy!!! Gosh he's just the entire dealership experience! Thanks Garrett! You the best, man! Totally worth going to the store for Garrett!!! Love this guy!!! Gosh he's just the greatest thing since Pokemon cards! More
by Chasein97
Employees Worked With
Trevor Underwood, Trenton Willison, Nathaniel McRoberts, Garrett Smith
August 11, 2025
I cannot say enough about how they helped. If I lived closer to Castle Rock, Ethan and Todd would be my default, go-to Service Advisors. I was in a huge bind and they had little to no extra If I lived closer to Castle Rock, Ethan and Todd would be my default, go-to Service Advisors. I was in a huge bind and they had little to no extra time to help, but they did. They listened, understood all the immediate pressures on me, and found a way to get it done. I will forever be in their debt because without their help, I would have unknowingly put my family, and horses, in a potentially dangerous situation. Ethan and Todd, thank you! More
by JCR360
Employees Worked With
Ethan Cain, Todd Blitstein
July 31, 2025
It was a beautiful experience. Truly, it was just amazing. Absolutely beautiful. I loved it. You'll love it too. Absolutely wonderful Truly, it was just amazing. Absolutely beautiful. I loved it. You'll love it too. Absolutely wonderful More
by Chasein97
Employees Worked With
Trevor Underwood, Garrett Smith
July 13, 2025
Overall a great dealership but the sales team failed to take ownership. Purchased a new Jeep but was delivered with a warning light. Salesman indicated the alert would go away due to low battery; it did no take ownership. Purchased a new Jeep but was delivered with a warning light. Salesman indicated the alert would go away due to low battery; it did not. Had to make several calls and emails for the sales team to address the problem. After the final attempt, worked with Sierra with the service team, resolved the issue by enabling crash collision detection. Something the salesman should have been aware. Sierra was absolutely awesome and deserves a raise!!’ More
by doherje
Employees Worked With
Sam Lyons, Mike Leininger, Joseph Brunelle
June 26, 2025
The process was awesome and Ashley was amazing. No pressure, fantastic to deal with. I would highly recommend this dealership. And especially Ashley. No pressure, fantastic to deal with. I would highly recommend this dealership. And especially Ashley. More
by brewerlake511
Employees Worked With
Ashley Aldridge
